ggardenour
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posted on September 28, 2017 05:59:40 AM new
Item listed but inventory still shows one in inventory and zero on market.
Sku# ZL513
eBay item# 152720198995
Thanks in advance.
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NathanCS
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posted on September 28, 2017 05:13:15 PM new
Hello,
Sorry for the trouble! I took a look at the inventory item and I'm not seeing any record of the launch of listing 152720198995 from the inventory item. Typically this happens when the listing is relisted through eBay directly rather than through the Vendio account. Are you sure that this listing was launched through Vendio and not from eBay directly? If so, please let us know and we'll ask our engineers to take a closer look.
Best Regards,
Nate W.
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ggardenour
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posted on September 29, 2017 05:25:01 AM new
Hi,
I list everything through Vendio.
It is showing on the error page item title
1922 Hart Schaffner & Marx Mens Suit Hat Vintage Clothing John Sheridan Art Ad
Error message
Error 3021: System temporarily unavailable, please try listing again.
System temporarily unavailable, please try listing again.
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chetanCS
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posted on September 29, 2017 11:36:16 AM new
Hello,
Thank you for writing in. We have filed a support ticket with our engineers regarding the issue reported titled “Item listed but inventory still shows one in inventory and zero on market.”.The support ticket for any future reference to this issue is VEND-243. We will keep you posted once we receive a response. Please let us know if you have any questions.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful eCommerce
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ggardenour
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posted on September 30, 2017 04:56:14 AM new
Another item listed and inventory shows one available and zero on market
1916 United States/US Rubber Co Car/Auto Tires Garage Shop Wall Decor Print Ad
Four other items didn't list at all but inventory is correct.
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chetanCS
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posted on October 2, 2017 01:37:40 PM new
Hello,
Thank you for writing in. We have updated the support ticket with the details provided.The support ticket number for any future reference to this issue is VEND-243. We will keep you posted once we receive a response. Please let us know if you have any questions.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful eCommerce
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ggardenour
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posted on October 3, 2017 09:42:34 PM new
Two more listed on eBay and inventory shows one available and zero on market.
eBay item# 152728886754
1922 Dr. Lyons Tooth Powder Cream Toothpaste Hygiene Dental Care Vintage Ad
eBay item# 401416487085
1952 Charles Addams Art-Astronauts-Mars-Martian Canals-The New Yorker Cartoon
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ggardenour
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posted on October 3, 2017 09:44:20 PM new
and here is a third one
eBay item# 152728877406
1924 Blue Streak Can Opener-Blue Whirl Egg Beater Torrington CT Connecticut Ad
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chetanCS
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posted on October 4, 2017 09:56:32 AM new
Hello,
Thank you for writing in. We have updated the support ticket with the details provided.The support ticket number for any future reference to this issue is VEND-243. We will keep you posted once we receive a response. Please let us know if you have any questions.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful eCommerce
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ggardenour
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posted on October 4, 2017 09:17:09 PM new
203 listed showing zero on market today I'm up to 209 errors on my listing error page. This a duplicate listing waiting to happen.
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NathanCS
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posted on October 5, 2017 09:46:57 AM new
Hello,
I am sorry for the problems with this! It looks like you also sent us an email message about this and we will send a reply to your email shortly. Thank you for your patience!
Best Regards,
Nate W.
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ggardenour
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posted on October 11, 2017 02:56:21 PM new
Hi,
I missed your call the other day and I must have deleted the call/voicemail with the return number. If you would please have them call again.
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chetanCS
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posted on October 11, 2017 03:46:46 PM new
Hello,
Thank you for writing in.We tried reaching you but were unable to do so. Please feel free to call us on 866 269 9549 for any assistance required. Our business hours are 9am-5pm PST, Monday through Friday.
Please let us know if you have any questions
Best regards,
Chetan
Vendio Customer Support
Simply Powerful eCommerce
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ggardenour
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posted on October 20, 2017 06:21:27 AM new
I'm still getting about two items a day not listing correctly and on 10/18 I get this error message.
Access Failed. It appears that the eBay userid stored on this Vendio account is invalid or suspended. We have temporarily suspended eBay access for this account. Access will automatically resume one hour after the time of this error.
10/18/2017 09:54:00 AM US-Pacific Time Zone
I updated my token again today and had updated my token less than a week ago.
I verify launch info on errors as they occur to try to stay ahead of whatever issue there is but this is getting old.
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lioncarol
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posted on October 23, 2017 07:06:18 AM new
These 2 are still showing not in compliance
111691185884
DirectArts International Magazine PORTUGAL $13 SUM12 Highlights BEST TALENT
111702075096
SPORTS CAR MARKET Magazine 007s LOTUS ESPRIT Submarine CAR 80 Makes its Marque$
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chetanCS
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posted on October 23, 2017 01:51:49 PM new
Hello,
Thank you for writing in.We have passed on the information and our engineers are currently working on the same. We will keep you posted once we receive a response. Please let us know if you have any questions.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful eCommerce
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