CEI
carries a wide selection of IBM, Lexmark and HP printers and parts. We
also offer whole units and replacement parts for most other brands as
well.
If you don't see the part that you need
listed in our inventory, let us know anyway. Many manufacturers'
equipment cross reference to other machines. Let one of our trained
sales team members check the sub numbers for you to see if we can get
you back up and running. Each one of our sales team members has a
working knowledge of the mechanics of the equipment we sell that is
second to none.
The difference between Computronics and
other dealers is that we actually stock every part we sell. Any
product that you purchase from CEI has been tested, refurbished, then
tested again by one of the best technicians in the industry- a member of
the Computronics team..
Thank you for your interest in Computronics!
Our Parts Database is being updated constantly.
Or just looking for an HP fuser?
All
warranty is for work performed by our technicians in our service
center. Shipping is the responsibility of the buyer. Our printers are
foam in place packed, unless they are still in the original box and
packing. We use a double wall box that is properly rated for the weight
of the printer and the larger units are shipped on a pallet for extra
protection. All of our products are security marked
. We use 2 forms of security markings
on all the major components of our units. Violations to these markings
will void all warranties.
Payment
We
accept PayPal, Visa, MasterCard and Wire Transfer. We also accept cash
for in-person pick-up only. (Please DO NOT send cash through the mail!)
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WARRANTY
All of our new and refurbished items
come with a warranty. Our warranty does not cover damage incurred during
shipping. Any item labeled "As Is" or "Tested Working" is not covered
under our warranty policy.
The warranty is good for 90 days after
your purchase. The warranty covers parts and labor. It does not cover
consumables such as rollers, charge roller, transfer roller, fuser,
toner or drum or transfer belt. We will cover the cost of shipping your
warranty replacement to you, but you are responsible for the cost of
shipping the original item back to us.
All items must be returned within their warranty period. They will then be inspected, and a refund or exchange will be issued.
We also offer an extended warranty, which is available at an additional cost.
Frequently Asked Questions
Q. Is this item compatible with my part?
A. Please refer to the manufacturer for compatibility information. We are unable to give compatibility recommendations.
Q. Do I have to pay duties and taxes when placing an international order?
A.
YES! International customers will have to pay ALL duties and taxes that
occur. Please check with your country for restrictions, duties, and
taxes collected by your country. We do not refund shipping costs for
items rejected by your customs.
Q. How can I combine orders?
A.
When purchasing more than 1 item, BEFORE YOU PAY FOR THE ITEM, you can
combine the items into a single order. Processing as a single order
saves you shipping costs. Note: Any orders paid for individually, will
be shipped individually.
HOWTO - http://pages.ebay.com/help/buy/combined-payments.html
Q. Does this item come with drivers?
A. Drivers are not included unless specified in the description or picture.
Payment Info
Credit Cards
Call our office at (770) 484-7150 Mon-Fri (9AM to 5:30PM) EST.
When calling have your eBay item number ready to process your order.
Paypal
We only ship to confirmed Paypal addresses.
Returns
All
sales are final. No returns. DOA parts are subject to replacement only
and must be reported within 7 days of delivery. Items being returned for
replacement MUST have a return material authorization (RMA) number.
Returned packages with no RMA number will be refused. To obtain an RMA
number, you must send a replacement request via eBay message. CEI is not
responsible for any damage or deletion to systems that have resulted
from the use of our product(s).
Sales Tax
Georgia only.
Insurance Fee
Insurance is required and applied on all international USPS Priority Mail parcels.
Shipping Policy
Signature Requirement
Items
valued at $50 or more, and being shipped via UPS will automatically
require signature upon delivery. However, you may request no signature
upon delivery if so desired.
Shipping Adjustments
Occasionally
adjustments have to be made due to multiple packages. You will be
notified before any changes are made. Buyer pays for shipping and
insurance if required.
International Shipping
We
(Computronics Enterprise, Inc.) will not be responsible for unclaimed,
delayed, broken and/or damaged, opened, returned or lost package(s)
shipped USPS mail. In any such case, you will still be charged the full
price of the order. Once the package leaves the United States, it is out
of our control. CEI is not responsible for any duties, taxes or other
associated import fees that your country may impose, nor are they
included in the item(s) price or shipping charge(s). All such fees are
your responsibility, and are not included in the shipping charges. We do
not mark merchandise below value or mark item(s) as a gift(s) - US and
International government regulations prohibit such behavior. Please
contact your customs office for information about additional fees prior
to bidding/buying. The delivering freight company normally collects
these charges or when you pick the item up - do not confuse them for
additional shipping charges. However, packages shipping UPS will be
covered as a result of broken and/or damaged or lost package(s) based on
insurance value.
Additional Shipping Charges
Any
additional shipping charges resulting from customer error will be
charged automatically to the customer's credit card or Paypal account
without written consent or prior notification. This includes, but is not
limited to: modified shipping addresses, returned packages, invalid
shipping addresses, or refused packages.
Handling Time
UPS
orders will be shipped the same day if placed before 5:00PM EST. Orders
shipping with USPS will be shipped within 2-3 business days after
payment is received.
Alternate Shipping Carriers
Occasionally,
we may ship your package via FedEx instead of UPS.UPS Next Day Air, UPS
2nd Day Air and UPS 3 Day Select are also available per your request.
Contact us by calling at (770) 484-7150 Mon-Fri (9AM to 5:30PM) EST.
When calling have your eBay item number ready to process your order.
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