Items must be returned within 3 days . Refund will be given as Merchandise Credit. Refund policy details: If there is something fundamentally wrong with the item, we can discuss a store credit for something else. The original item will have to be shipped back at buyer's cost and a net credit will be given to exchange for an item in our store. Please email or call us if you find something wrong with your product and we will have to discuss a solution to the problem. Your satisfaction and positive feedback is our goal. Thanks...Diana 702-877-1155