Items must be returned within
30 days .
Refund will be given as
Money back.
Refund policy details:
If for any reason you are unsatisfied with your purchase from Pugster, we will be more than happy to exchange your product or refund the purchase price. Refunds and exchanges are issued during the 365 days following the date of shipment. Shipping charges are non-refundable.
Just follow these simple steps within 365 days of your original order date:
Please call us at (888) 508-0865 or email us at
[email protected] to receive a Return Authorization Number (RA#). This number is required and we cannot process any product returns or exchanges without one.
Please fill out the Pugster Return Form with the requested information and your RA#. This form gives us all the information needed to process your request quickly.
Write your RA# on your return package and mail the product and Return Form back to us. Address label should read as follows:
Pugster, Inc
RA # (fill in Return Authorization # Here)
2835 Sierra Grande
Pasadena, CA 91107
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