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If the customer is not Happy then we're not Happy Please read the entire listing carefully Visit my eBay ME Page for more detailed information about safe2sell2u just follow this link http://members.ebay.co.uk/ws/eBayISAPI.dll?ViewUserPage&userid=safe2sell2u Here at Safe2sell2u we sell a wide range of Quality Items mostly electronic products, ranging from quirky gadgets to high end audio goods. Are our products really SAFE to Sell to you? YES WHY?
Which means!
Safe2sell2u reserve the right to dispatch items not in stock in the UK from their overseas suppliers, These items may incur custom charges. Items delivered to the UK ONLY will be eligible for a full refund of custom charges on production of the invoice related to the Item/s in this listing. If you are not happy with this please contact us to arrange guaranteed UK dispatch.
From over 3 years of shipping thousands of orders a week, our suppliers confirm that in over 99.9% of shipments from overseas there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and Safe2sell2u is a provider of correct shipping documentation and compliant products and packaging.
Dispatch of items is normally done within 2 working days
Delivery to the UK is normally 3 - 6 working days after dispatch. We can only ensure that our items are dispatched quickly as stated by eBay "sellers can not be held responsible for delivery times.
A tracking number can be provide on request.
Working days do not include Saturdays, Sundays or UK National Holidays
We can't deliver to PO boxes, APO addresses, or certain remote areas. We reserve the right to refuse, cancel, and refund any orders where we deem the address to be undeliverable.
If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having given an incorrect address, Safe2sell2u accepts no liability and the customer will not be eligible for compensation.
All items returned for refund under DSR "Must be returned as received in original packaging and unused" If we deem them to be other than as received by the customer they will be subject to a 20% surcharge to offset the depreciation of its value and new grading and cost needed to be applied for resale (this does not include items returned under warranty)
Items returned under warranty after the 7 working day Distance Selling Regulation has expired will need to be returned to the supplier/manufacturer for repair/replace or refund.
We regularly update our listings however on some occasions items that are listed may no longer be available due to manufacturer recall/ no longer available or other reasons beyond our control, if this is the case a comparable replacement will be offered and if this is not suitable or possible a full refund will be made
This listing constitutes a legal contract between safe2sell2u and the wining bidder/buyer. By bidding or buying you are agreeing and accepting to the terms and conditions contained in this listing.
Our policy at safe2sell2u is simple:
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* In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
* Customers need to pay the cost of returning faulty products back to the Safe2sell2u returns address as instructed by Customer Support. * Returns without prior discussion and authorisation will not be accepted. * When the authorised return is received the product will be repaired for free and sent back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us. * If a repair is impossible we will replace the item. If replacement is not possible a comparable item will be offered. If this is not suitable or possible a full refund will be made. Exceptions to Warranty
* We do not offer warranty or support for products not bought from Safe2sell2u.
* The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage. * The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear.
* Batteries have a special condition applied to them due to impracticability of applying a 12 month rule.
* Projector Lamps have a special condition applied due to the fact that lifetime depends on hours of use.
* RC Toys are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation.
Safe2sell2u doesn't accept returns of products which are not faulty. If you order the wrong products by mistake, or order products that cannot work in your country (e.g. wrong GSM type for cell phones, DVB-T to unsupported countries, PAL/NTSC to wrong regions) we will not offer return/exchange after the goods are sent out. Flashing the firmware on products voids the warranty. Even if the product comes with firmware update features / software, please do not use it. The same goes for opening up the body of a product and breaking the warranty seal.
Take note of the *sensor* megapixel rating on digital cameras, not the maximum interpolated rating printed on the product or in the manual by the manufacturer.
The customer is solely responsible for choosing the right product, including for example the "correct" desired memory capacity; colour; screen size; digital tv format; GSM band; NTSC/PAL colour region - as all of these are unique item Identities- We will send you exactly what you order, so please read descriptions before purchasing.
If a mistake was made, can Safe2sell2u pay the customer's return shipping costs?
If items received are substantially not as described, Safe2sell2u will be able to offer full compensation depending on the details of the case, at our discretion. Our aim is for you to feel completely satisfied with your purchase. In very rare cases where incorrect items were sent or the item description was substantially incorrect at the time you ordered it:
To summarise: the shipping is refunded up front, the product price is credited later. Standard RMA Process The standard returns process for faulty goods is as follows:
SAFE2SELL2U RETURNS POLICY
In compliance with the EU Distance Selling Regulations (DSR) Safe2sell2u operates a No Quibble Return Policy. Providing the items are sent back to us as received within seven full working days of receipt Safe2sell2u will give a full refund for the cost of the goods. The cost of delivery and returns of goods are the responsibility of the buyer and will not be refunded. This DSR policy only applies to goods sold via Buy Now/Second Chance and are sent to member states of the European Union. The DSR does not apply to all items.
All goods purchased from Safe2sell2u come with a 12 month warranty, (Unless stated within the Listings) Goods returned under warranty will need to be sent to our suppliers for repair, if repair is not possible a replacement will be sent out, failing replacement or repair a full refund for the cost of the goods will be made. The cost of delivery and return of goods are the responsibility of the buyer and will not be refunded. (We cannot be held responsible for the time taken to establish repair or replacement status but will do our best to make this happen as quickly as possible)
All items returned for refund under DSR "Must be returned within 7 working days, as received in original packaging and unused" If we deem them to be other than as received by the customer they will be subject to a 20% surcharge to offset the depreciation of its value and new grading and cost needed to be applied for resale (this does not include items returned under warranty)
In the unfortunate event of any paid for goods being out of stock Safe2sell2u will on agreement with the buyer replace the item with either an equivalent item or one with higher specifications. If the buyer is not happy with this a full refund of ALL monies paid will be refunded. Customs Clearance Issues All imported goods are subject to Customs clearance in every country. When you buy from Safe2sell2u, the goods maybe sent from overseas. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from Safe2sell2u and we will fulfil your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc apply in that country. Safe2sell2u cannot and will not offer advice or pre-shipment information on Customs issues in any regard.
You need to be aware that, since any order you make from Safe2sell2u may pass through your country's Customs, the Customs have the right to hold and inspect your goods according to their policies.
Every country's Customs has different policies, and these policies can vary substantially, for example...
* ...from port to port
* ...from day to day or from one Custom's staff member to another * ...depending on the volume of packages requiring clearance on any particular day * ...depending on the security levels and political climate of the moment * ...depending on the package shipment method * ...depending on the package origin * ...depending on the package, weight, shape, packing, size, profile, x-ray results, etc * ...depending on the package contents * ...depending on the declared or assessed valuation of the package contents * ...depending on the paperwork accompanying the shipment * ...depending on random inspection timetables or scheduled batch checks for particular criteria As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any problem case.
In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer.
In The Case Of A Customs Hold
1. Safe2sell2u will contact you to discuss the issue openly.
2. You will typically be required to communicate directly with your country's Customs, or contact them via your courier company. 3. If additional documents are required, Safe2sell2u will do our utmost to provide the documents to you and support the goods clearance. 4. Your country's Customs can hold goods pending a decision for as long as they like. 5. The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal. In most countries the Customs are hard to communicate with and lack basic public information or accessible staff contact. 6. In the vast majority of cases, the goods are released after a delay ranging from 1 day to 6 months... the reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone's control. 7. If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to source of origin Under these terms and conditions, which you are agreeing to at the time you place your order, you are acknowledging you understand your basic responsibilities as an importer and the resultant liabilities should any exception occur.
Examples of situations where Safe2sell2u will compensate you
* If internationally recognised documents such as CE / FCC / Sisvel could not be supplied fast enough by Safe2sell2u, and Customs refused entry to the goods.
* If you made a valid request for customisation of the shipping paperwork, and we agreed to follow your instructions but failed to do so. * If we made any other serious error on the paperwork accompanying the goods. * If the goods were delayed or impounded by Exit Customs rather than your own country's Customs. * If a Customs enquiry reveals a valid IPR issue with the products. Safe2sell2u never knowingly markets/sells counterfeit products or any products/packaging infringing intellectual property of any parties. Examples of situations where you are not entitled to compensation
* If you refused to accept the goods.
* If the goods could not clear due to import restrictions that are specific to your own country, e.g. FDA approval of products (USA), country-specific certification, restricted categories of goods, quotas, so-called anti-dumping enforcement etc. * If you refused to accept applicable taxes or other charges associated with the import procedure. * If you refused to pay additional charges or fines resulting from Customs' re-assessment of the classification or value of the goods. * If you were unable to accept the goods due to laws in your country such as a lack of an import licence. * If Customs refused entry to your goods because you failed to provide paperwork or other information in a timely manner, OR provided incorrect paperwork or information. * If Customs refused entry to your goods but they did not provide a reason, OR we were unable to confirm sufficient detail of the supposed reason. * If Customs refused entry to your goods due to a supposed IPR issue, but in our opinion this is unsubstantiated. * If Customs are still holding the goods after a period of at least 6 weeks and after our best efforts we have no further detail about the reason for the hold or any probable resolution to the case. * If clearance failed due to lack of licences / documents / certificates which are specific to your country and Safe2sell2u deems it beyond the reasonable scope of our Shipping process to provide these documents in the absence of any pre-shipment communication from you. * If Customs refused entry to your goods or levied increased taxes, charges, or fines associated with the classification or declared value of the goods on the shipping paperwork. We always inform you in advance about the declaration of your goods, and in the cases of larger shipments you have to agree to the declaration value explicitly, so this is deemed to be totally your responsibility. * If we previously warned you about a possible increased risk of delivery exceptions due to our experience of shipping to your country, for whatever reason, but you explicitly agreed to go ahead with the order. Compensation
* "Compensation" refers to full or partial refund/credit of the amount you paid for the goods and /or shipping (depending on the situation). Safe2sell2u will absolutely not offer any further compensation or accept any liability in any other regard.
* We reserve the sole right to evaluate the reason for a Customs exception. We will do this openly based on our communications with the Courier, your country's Customs, and any evidence you have provided us of your own communications with the Courier and Customs. * If the goods are returned to source but we deem that you were liable for the failed delivery not us, we may be able to compensate partially, based on any remaining credit after return delivery fees, import taxes, and restocking fees. * If the goods are impounded, held indefinitely, destroyed, or confiscated by Customs, and according to the policy above this is not Safe2sell2u's responsibility (including where the actual reason for the exception was never clarified), you will not receive compensation of any kind. Search online, check with your local Government, local Customs and Chambers of Commerce, and seek advice on all import regulations and procedures!
To ensure successful delivery, particularly of larger shipments, we strongly recommend you personally undertake rigorous research of your local destination laws, regulations, and common practises in relation to imported goods and taxation.
For large shipments you should always hire a licensed Import Broker.
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