Total Quality Customer Service
by
Jim Temme
Jim Temme, M.S.
Jim Temme is the owner of an international
training and consulting firm. Jim specializes in the areas of
productivity enhancement, team building, conflict resolution, stress
management, customer service, and basic management skills.
Jim is the author of four books:
ProductivityPlus: Ideas to Live Your Life with Enthusiasm, Energy
and Focus; ProductivityPower: 250 Great Ideas for Being More
Productive; Total Quality Customer Service: How to Make It
Your Way of Life; and TeamPower: How to Build and Grow
Successful Teams. His books have sold over 500,000 copies.
In addition, Jim has also written numerous
magazine articles on a variety of subjects.
Jim has provided over 2,200 training programs to
more than 500 organizations including Boeing, Olive Garden, Coca
Cola, United Technology, the Cleveland Clinic, Citigroup, Honeywell,
American Express and Mesa Airlines. He has also worked with
many not-for-profit organizations and government agencies such as
the Veterans Administration Hospitals, Arizona Department of
Transportation, the College of American Pathologists, the Navy Drug
Screening Laboratory, the Chicago Federal Executive Board and many,
many others.
Jim worked for the American Cancer Society for 20
years and served for 13 years in management and executive positions.
He holds B.S. and M.S. degrees from Central Missouri State
University.
Courses taught by Jim include:
PURCHASE ANY (4) OF MY BOOKS LISTED AND RECEIVE FREE SHIPPING!
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Current Seller Information
I am currently disabled, so the items I am
selling are my PERSONAL ITEMS, not from a business.
About Shipping & Stuff
Items
will normally be shipped within (10 days) of receipt of payment. Items
will be shipped by US Postal Service or UPS (whichever is less
costly.) Please contact your post office regarding any shipping
problems that occur.
Return Policy:
I do guarantee
all of my items to be as described in the auction. I do give refunds on
items, but ONLY if the item is not as described in the auction, is
returned in it's original condition, and the buyer contacts me BEFORE
leaving a negative feedback. If you have a question, please ask prior to purchase.) THANKS!
No returns on mystery boxes.
Since
I do sell some New and Used clothing items, I cannot give refunds on
items that do not fit. (Sorry)
I will always try to answer your emails in a timely manner. I will always try my best to be Honest and Fair, and to ship your items in a timely manner. I appreciate positive feedback, and will always do the same for you.
Thanks for looking!
