We will accept any new returned item provided it is in sellable
condition. New returns must be returned in their original box or
packaging, and must not be shelf worn, deteriorated, torn or otherwise
not saleable in its condition or appearance.
There will be no restocking fee if the return is within 90 days from
date of purchase.
There will be a 25% restocking fee for returns after 90 days from date
of purchase and within one year from date of purchase.
Items more than one year from date of purchase are not returnable.
Repair under Warranty Returns:
We will assist our customers with their warranty repairs by sending them
to our choice of warranty/repair centers.
If the item is within warranty, as determined by the manufacturer, then
the item will be repaired at no cost and will be returned to the
customer at no cost.
If the manufacturer denies warranty repair and the customer wants the
item returned, the customer will be responsible for the
diagnostic/estimate fees from the repair center, as well as the cost of
shipping the item from us to the customer. Be advised that the item will
likely be returned disassembled.
Out of Warranty but Repairable Returns:
We will help our customers with their repairs by sending them to our
choice of warranty/repairs centers. The item will be repaired without
obtaining customer authorization provided that the repair charge is less
than 50% of the price of new item and under $100.00. Repairs over 50%
of the price of a new item or over $100 will require customer approval
prior to repairs being performed.
If an estimate is denied by the customer and the customer wants the item
returned, the customer will be responsible for all charges from the
repair center (diagnostic/estimate fees, shipping, and other charges) as
well as the cost of shipping from us to the customer. Be advised that
the item will likely be returned disassembled.
RMA without RMA number or refused items will be Refunded minus shipping
and 25% restocking fee.
Note: All returns are for refund only. The return shipping of a
product is to be prepaid.