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posted on May 4, 2006 02:20:27 AM new
Just got done reading up on USPS changes a little while ago on their website and saw a change to the procedure to initate the investigation of a lost mail item. We no longer have to go to the PO to start the search. Now all we have to do is call a 1-800 number. Here is a link to it. http://www.usps.com/cpim/ftp/bulletin/2006/html/pb22172/pb4a-i_007.html#one
Just wanted to give everyone a heads up.

International Inquiry, Claims, and Postage Refund Processes

Effective January 17, 2006, we are revising the International Mail Manual (IMM) to reflect changes to the international inquiry and claims process. Our new process will provide greater customer convenience as customers will now simply call the International Inquiry Center at 800-222-1811 to initiate an inquiry regarding international registered, recorded delivery, insured, and ordinary parcels.

Previously, customers were required to go to their local Post OfficeTM to pick up and fill out PS Form 542, Inquiry About a Registered Article or an Insured or an Ordinary Article. PS Form 542 is now obsolete, and we will not accept inquiries for ordinary letter-post or Global Priority MailŪ items.

After January 17, 2006, customers initiate inquiries by calling 800-222-1811 and providing the following information:

1) Mailing receipt number.

2) Names, addresses, and telephone numbers of the mailer and the addressee.

3) Date of mailing.

The International Inquiry Center will correspond with the destination postal administration and will advise the customer of the results of the inquiry. Customers must allow sufficient time for delivery of the mailpiece to the foreign country and must initiate inquiries within the time limits noted in the following chart:
Mail Type or Service When to File (from mailing date)
No Sooner Than No Later Than
Global Express Mail with Guarantee 3 days 30 days
Global Express Mail 3 days 90 days
Registered Letter Post, Recorded Delivery, and Insured or Ordinary Parcel Post Air 7 days 6 months
(Surface) 30 days 6 months

Customers are also reminded to visit usps.com/global for information about the status of their article. If we determine that the article was lost, damaged, or rifled, the International Inquiry Center will mail to the customer a claims packet with PS Form 2855, Claim for Indemnity - International Registered, Insured, and Express Mail. The claims packet includes instructions for the customer. Claims must be accompanied by evidence of mailing, evidence of value, and any other documentation to support the claim.

Claims for registered articles and insured and ordinary parcels delivered to the addressee in damaged condition or with missing contents are payable only to addressee, unless the addressee waives payment, in writing, in favor or the sender. If a damaged or rifled article is returned to the sender, the sender is eligible to file the claim and receive payment.

We are also updating the IMM to reflect changes in the postage refund process for Global Express MailŪ with Guarantee service.

Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. - Albert Einstein
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