posted on July 12, 2010 05:54:42 PM new
I just checked my two accounts. There just is no winning on shipping.
My DSRs as of today (two accounts)
4.9 4.9 4.9 4.8
4.9 4.9 4.9 4.7
The shipping is frustrating because we all know it doesn't matter what you do.
Offering "Free" shipping is like blackmail by eBay. Except that it is a mob mentality. You may or may not get good protection by offering free shipping... just depends on the mood of one of the mobsters coming to collect.
[ edited by shagmidmod on Jul 12, 2010 05:55 PM ]
posted on July 12, 2010 08:35:12 PM new
i think Ebay recommends a bidder gives a 4 or better for free shipping.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 12, 2010 08:36:11 PM new
I wonder if, when buyers finally get around to leaving feedbacks, they don't remember how much they paid for shipping or how fast it came. I think this may be true for eBay and Amazon. Amazon sends a reminder to a buyer quite a while after the sale, and how are they to remember the details? All they're "sure" of is that they don't like shipping charges and don't remember how fast the item came to them.
posted on July 12, 2010 08:37:35 PM new
some do and some do not,some will leave great feedback even though they never receive the package
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 13, 2010 07:43:00 AM new
The farther I step back from eBay, the more surreal the whole experience seems.
Most eBay sanctions are based on your 12 month DSRs. Think about that for a moment. New sellers get a break because they don't have sufficient history. It's the established sellers -- the ones who've stuck with eBay for a year or more -- who get reamed.
In what other business does it make sense to treat your customers this badly? The question has been asked before, but it needs to be repeated.
There are those who argue that feedback, DSRs, TRS, blah blah blah are necessary because eBay doesn't know who's trustworthy, even after having a customer-seller for a decade or more. So sellers suffer because eBay is insecure and neurotic and has really bad taste in partners. eBay is like that woman you know who keeps going out with the wrong guys -- the ones who might as well have "Scum" tattooed on their foreheads.
I am thrilled when a customer buys from me every month. I try to make their experience as interesting and engaging as possible. Do I do business with baddies and timewasters? Nope. Once identified, they don't get a second chance. Whereas the woman who posted a death threat on her website -- complete with picture of an eviscerated cat -- still has an active eBay account. So does the one who worked to get me suspended three times.
More fun on the horizon, kiddies... There's another set of seller "updates", meaning new sanctions and more work for you, due out the second week of September. For starters, you will be pressured to buy shipping insurance from eBay and provide it free to your customers. Whoever said BOHICA had it right.
posted on July 13, 2010 08:02:43 AM new
buy insurance from ebay??? lol. wow, they really are overreaching.
my first thought when I read that was, that they are really going to get hosed on that one. Imagine all the fraudulent shipping insurance claims that will come of it.
Then I quickly realized that just because you buy shipping insurance, doesn't really mean you're covered by insurance. You pay for it, but if you file a claim, you'll likely get denied. I'm sure eBay had a meeting with UPS on this and took some notes from "Ship Brown" on how to deny claims.
posted on July 13, 2010 03:03:19 PM new
Buying insurance from ebay?? Why didn't we see that coming. It seems like everything they do to "protect" the buyer ends up putting money in their pocket.
posted on July 13, 2010 04:07:57 PM new
Ebay does not need more sellers,it is ebay 's way of seller cleansing,weed out the weak ones,the bad ones,the ones who have lousy merchandise, the ones who cant be around to provide good customer service.
How much does it cost Ebay to acquire a new seller? and what does this new seller bring to the venue?
Even Salvation Army knows better,they will tell you they will come and take a look at what you have first before carting them away,because THEY ARE NOT YOUR GARBAGE COLLECTOR!!
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There is no 'Global savings glut',only wild horses and loose bankers.
[ edited by hwahwa on Jul 13, 2010 04:08 PM ]
posted on July 13, 2010 04:59:45 PM newEbay does not need more sellers,it is ebay 's way of seller cleansing,weed out the weak ones,the bad ones,the ones who have lousy merchandise, the ones who cant be around to provide good customer service.
With all due respect, Hwahwa, and with consideration for the awful situation you're going through, I think you're completely off-base here.
How is a full-time customer-seller who's been on eBay for 6 to 10 years a "bad one" who has "lousy merchandise" and "can't be around to provide good customer service"?
If she has lousy merchandise, people won't buy. And they certainly won't come back to buy again. One of the most annoying things about the slow learners in eBay management is that they've never figured out repeat customers are a GOOD thing. They're so damn metric-oriented but measuring repeat customers is easy. Why don't they do it? If you have lots of buyers coming back over and over again, that's a way better sign of trustworthiness than a "4.9" on any fricking DSR.
posted on July 13, 2010 06:13:33 PM new
I forget to add-
Ebay automated response and approach to implement/execute its policies do bruise a few egos,step on a few toes and throw the babies out with the dirty bathwater!
I open a premium store in march ,my DSR is not perfect and it is less so in OCTOBER of last year,I asked an Ebay rep if my store would be downgraded in the next review? He looked at my store and the results and said not likely.
Well,my store was recently downgraded from premium to basic,fortunately I dont have many items so I just grin and bear it,I will wait till those bad DSRs rolled off.
I have no place to go,so far Ebay delivers,items which languish in my Yahoo shop are sold and sold for good money.
Either way we have to pay,I can bang my head against the wall and figure how to drive traffic to my YAHOO shop which I am not smart enough to do or I pay Ebay a stiff FVF.
Such is life in the big city!
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 14, 2010 08:05:12 AM new
hwahwa, I am confused. How can your store be downgraded from premium to basic due to FB? I thought this designation was only determined by what you are willing to pay each month.
I have a basic store because I only wanted to pay $15.95 per month. I am willing to pay 20 cents a listing rather than pony up $49.95 each month to have the luxury of only paying pennies per month per listing.
Am I missing something here?
edited for a typo
[ edited by merrie on Jul 14, 2010 09:56 AM ]
posted on July 14, 2010 04:51:08 PM new
Merrie,
if you go back to Ebay and read all about different Ebay stores,you will find the premium store gets to use sales manager pro free,5 cents listing plus higher requirement on your DSR ratings.
I think premium store gets better visibility in search,you can read about it on Ebay.
Then go to my Ebay and then your dashboard to see where you stand on DSR rating.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 14, 2010 06:54:28 PM new
hwahwa, you don't understand what I am saying. You pay more for a Premium store, so Ebay cannot demote you to a basic store just because you have lower DSRs unless they are reducing your store subscription fees. I know what the requirements are and what you get for the 3 subscriptions, but you do NOT get bumped down to a basic store for lower DRSs, if you are paying for a Premium store.
You can get lowered in Power Seller status when your sales slump, etc. But, if you are paying $49.95 for a Premium store, they cannot drop you to a Basic store.
posted on July 14, 2010 08:00:54 PM new
Merrie,
yes,DSR matters with premium store,you can read all about it on Ebay.
I am not the only one who has been downgraded,I now have a basic store for 14,95 and pay 20 cents per listing.
My problem was some bad feedback in October of last year so time will heal and I will be back to premium store unless someone negs me big time.
BTW,sellers with a premium store and list thousand of items at 5 cents each either close their store and go elsewhere like AMZN or just close their store and do auctions until their DSR improves.
So far I cant tell the difference,I am still getting sales .
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 14, 2010 08:17:24 PM new
hwahwa: If they reduced your subscription fee, that is different. I cannot see paying Ebay $50 a month for any store when sales are in the toilet.I have opted for the basic store and my visibility is good whenever I do a search.I would take it as a gift if they reduced my fees. In my opinion a Premium store is not worth the money. I will pay my 20 cents per item rather than give them money up front.
Ebay is just cutting off its nose to spit its face if they lower people's visibility. If buyers cannot see the items, they cannot buy the items.
posted on July 14, 2010 08:41:28 PM new
Merrie, I just chuckled at your typo, the way it reads is far better than if you had put the 'e' on it! Good old LOL stuff
"Ebay is just cutting off its nose to spit its face"
posted on July 14, 2010 10:41:36 PM new
It depends on what you sell,my premium store pays for itself and then some,so to each his own or her own.
75% of my items are between 50-500 dollars.
50 dollars store fee is fair,it is the FVF and the Paypal fee and the insurance which add up.
If you have a brick and mortar store,it would have cost you thousand of dollars per month and sales could be in the toilet too,worse there is shoplifting
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There is no 'Global savings glut',only wild horses and loose bankers.
[ edited by hwahwa on Jul 15, 2010 12:12 AM ]
posted on July 15, 2010 05:57:36 AM new
otteropp: you are right, some of those unintentional remarks (typos) are better than what was intended.
hwahwa: If it is working out for you, I am glad and sorry you were demoted. Ebay has so many silly rules lately it is hard to keep up and frankly they have lost my interest in most of them.
