posted on September 19, 2014 01:04:41 PM new
Oh me, there are ugly changes coming to the PayPal User Agreement.
"An Unpleasant Surprise in New PayPal User Agreement"
"Catching the most attention was an extension to the Dispute Filing Window. Buyers will now be able to file Item Not Received and Significantly Not as Described claims against sellers for up to 6 months after purchase."
posted on September 19, 2014 08:09:21 PM new
Did Paypal give the reason why they extend it to 180 days>
Who pays return shipping?
How many people really care to return an item after 3 months?If they like it ,they probably want to keep it.
But this is bad news for sellers of used equipments,a used laptop,phone or any electronic gadget,it may not last 6 months?
posted on September 19, 2014 08:26:47 PM new
online tracking and signature confirmation,either USPS will have to retain them longer or Paypal will have to
posted on September 20, 2014 07:41:14 AM new
You can only search back 90 days on eBay for your items so what happens when the item doesn't come up? They wanted this so they are just going through the back door. Just one more reason for me to leave ebay. When does this take affect?
posted on September 20, 2014 07:52:47 AM new
Ignore question - I read it. November 2014. Just in time for Christmas sales that eBay wants us to offer 180 days returns. Most say no so here is the back door option. Can't have eBay without Paypal so there you go. This is going to mean a great deal more paper work and record keeping than I am doing now.
posted on September 20, 2014 09:43:53 AM new
Ebay UK is already enforcing 180 days return,if we sell on Ebay UK,we have to go by 180 days.
Come November anyone selling on Ebay USA have to abide by 180 days return,not just US sellers but Chinese sellers,Hong Kong sellers.
Ebay will retain our listings for more than 90 days,Paypal said it does already.
If you still want to sell on Ebay,you can accept Propay,Skrill? or have your own merchant account.
Some said if you belong to COSTCO ,you can get a merchant account cheap.
But I heard that Visa,MC now said 180 days,and Paypal is just going along with it.
posted on September 20, 2014 09:45:22 AM new
Who pays return shipping for item signifcantly not as described after 3-6 months?
say a used laptop falls apart after 5 months,who pays return shipping or no return is needed?
posted on September 20, 2014 09:47:26 AM new
I dont understand this 180 days rule,does it take 180 days to decide or find out the item is not as described or not received?
What happens to items which have shelf life say fruit cake,chocolate?
Many buyers are resellers,in six months if they dont sell,then file item significantly not as described/
posted on September 22, 2014 03:20:46 PM new
I rarely get returns but 180 is just crazy.
I feel for anyone selling new clothes - can't you just see someone buying a $600 St John Dress and wearing it for the season only to return it after the season is over?
posted on September 22, 2014 03:20:46 PM new
I rarely get returns but 180 is just crazy.
I feel for anyone selling new clothes - can't you just see someone buying a $600 St John Dress and wearing it for the season only to return it after the season is over?
posted on September 22, 2014 03:50:14 PM new
I just got an email from 11 Main St,they are going the way of Etsy,they will accept credit card for us,but we can still accept Paypal.
Thats nice,but there is no sales on 11 Main st
posted on September 22, 2014 07:05:15 PM new
Just inching me that much closer. I just marked my iCal to remind me on November 15 to cancel Paypal from my Etsy account. After that point I will only accept Etsy payments. I hope Storenvy has their new payment system in place. If not, I will turn off my store. eBay... I'm not really sure what I will do. I have some items that sell well, others that are just ok. My sales are way down, but I do still make money there. I don't think 180 days will make much of a difference on INADs, but I still think it is absurd.
To counter this issue though, I do have to say that I am really hoping Apple Pay will help in softening the blow Paypal has put on people.
180 days is out of control. 1/2 a year to decide... wow! Most electronics stores have a 15 day window, while most stores are no more than 30 days with the exception of a few big box stores that do 90.
There are some higher end stores that don't have a return period in place. Nordstroms and Bed Bath and Beyond come to mind, but they make that policy on their own, not have it force fed to others.
posted on September 22, 2014 09:41:40 PM new
I think MACY return policy is that you can return any time as long as you have the receipt.
I feel sorry for the folks who sell refurbished or used electronics.
There is a thread going on Ebay on how sellers cope with slow sales,it is sad what they are saying,they need the income and they are cutting back like dollar store,no cable,plan their post office and grocery trip and one said if she cant meet rent,she may be homeless. carefully,some even mention there were talks some sellers are going to commit suicide?
Just released is a study,1 out of 5 still have not found job.The figures may be higher
posted on September 22, 2014 09:43:37 PM new
There are scams on Etsy as well,for the buyer who uses Paypal,he could file claim a lot faster than credit card.
posted on September 23, 2014 07:20:07 AM new
We as online sellers need to realize that there is some level of risk involved in offering our products online and that companies like Paypal have risks they take even in providing Seller Fraud Protection. There is always going to be risk involved in accepting online payments no matter how secure we are told things are. Consider that they added CID numbers to the back of credit cards for fraud protection. They require us to provide a zip code at some locations when purchasing with a credit card. We are required to ship to confirmed addresses... none of these have proven effective at eliminating fraud. They are temporary solutions that last for a short period of time til someone figures out how to manipulate the system. Online retailers chose to utilize this system anyways. We know the risks, yet we take them.
What I don't understand is how extending Item Not Received and Not As Described should take 6 months after a purchase is made. If you have purchased an item and it doesn't arrive after 2 weeks, you should be contacting the seller to solve the problem. It shouldn't take 6 months to determine if something is not as described. Unfortunately, there is no level of evidence required to support a buyers claim whether the claim is made on the 7th day or on the 180th day. There are no controls in place to fight fraudulent claims other than reporting it to the FBI and notifying eBay, which does nothing anyways. That is where I have a problem with this policy.
posted on September 23, 2014 07:23:50 AM new
I would love to see an investigative report done to show everyone just how easy it is to get a 180 day return.
Just lie, return a different item, break it if your not satisfied. By publicizing just how easy it is to commit this kind of fraud, it may finally put Paypal on the hot seat. Bad publicity and warnings to sellers and people considering selling online is all it takes.
posted on September 23, 2014 12:01:28 PM new
Thanks,I shop at Macy .
Shag,
You would be surprised how some buyers wait too long for the item,either they are buying from overseas buyers or in the case of Brazilian buyers,their customs delay is notoriously slow,very slow,so they have to be patient.
US buyers who buy from Chinese sellers based in China are told to wait 6 weeks,so thats past buyer protection,and then told they will get a replacement,so they wait some more,and the replacement never arrive.
Or they return the item to China with no tracking and never hear from the seller again.
But I agree,with domestic orders,why 180 days return?
Unless it is a way for Ebay to squeeze out the small sellers and make room for the big sellers .since these guys offer generous return policy in their brick and mortar store and their own website,they have no problem complying to 180 days with Ebay/Paypal.
Also with new items people need for their daily life,like a new TV set,Roku streamers,cable modem,toaster,how many would want to return the items?
posted on September 23, 2014 12:05:22 PM new
Merrie.
Ebay rep does not care if buyer return a box of rocks or open the dvd or electrnics or return with a pair of dirty socks or comic books,they all refund the buyer no matter what the seller said.
posted on September 23, 2014 12:22:05 PM new
There is also another change coming few people talk about-
buyer will be able to cancel an order within 24 hours if the seller has not shipped the order.
posted on September 24, 2014 05:55:17 PM new
Soon there will be Apple Pay available for merchants as well. The major retailers get the head start. Both online and in store are already available.
posted on September 25, 2014 07:17:40 AM new
Behind all the Propay,Skrill,Paypal is the credit card issuers,the MC/VISA,and their return policy.
Cross border transactions chargeback can come in as late as 6 months or could be one year.
So what is Propay going to say if your customer files a chargeback with his cc issuer?
I think some items,the seller should be able to accept non credit card payment,there are cases where the seller shipped a gold coin or gold jewelry and the buyer claimed he got an empty envelope or a DVD and win the dispute.
It all depends on how reputable the seller is ,say a professional gold dealer ,if the buyer prefers credit card,then shop elsewhere.
The professional gold dealers do advertise on their own site that they give cash discount.
posted on September 25, 2014 07:31:37 AM new
I wonder if this 180 days return policy is over blown?
How many of us have customers returning the items?
For me,the last return is 6 months ago,the buyer does not like the size and I charge her a restocking fee of 7 1/2 %.
I dont sell anything in poor condition,many of my items are new as in mint in box which I ordered from the manufacturer and most do arrive at destination with no damage.
I dont go to garage sales or estate auctions and I do not pick up damaged items or items I dont understand and hope someone would want them.
People dont realise an item you find in a garage sale or liquidation sale may be sealed and look new,but they could be exposed to heat or dropped from high places or used but resealed to look like new,buying these items is not like going to a reputable store like BestBuy or Target .
Not to mention they could be knockoffs and counterfeits.
posted on September 25, 2014 07:39:51 AM new
Reading some of the complaints on Ebay forum,buyers bought a 'new' GE appliance and the box showed it has multiple UPS codes which said it has been shipped from one retailer to another,obvious a liquidation deal.
Then another buyer complained she bought an electric kettle on Ebay and it stopped working after one year,I guess she expects it to work forever,this buyer would be filing dispute under the new policy.
Clothes smell,have stains not disclosed,designer handbags look fake,electronics fall apart before its time,when is EBAY going to clean house ?
