posted on October 7, 2000 09:10:59 AM new
I can imagine you won't be alone in filing your lawsuit dodge98ram. There will probably be a tidal wave of them soon. What a mess. What a messy company. It's a shame.
posted on October 7, 2000 09:39:39 AM new
"We received a complaint from another PayPal user regarding merchandise not received or received not-as-described."
So which was it?? Seems like that e-mail should have been a little more specific as to exactly what the complaint was. If it was a complaint about "received not-as-described", proof of delivery is irrelevant...and shouldn't be covered under the guarantee anyways. From x.com TOU "This policy does not apply to disputes about the quality or attributes of delivered goods or to goods lost in the mail."
TOU also states "Buyers who do not receive their merchandise must make several documented attempts to contact the Seller and resolve the dispute on their own before filing a claim with X.com." Don't know if this has been done or not, but from the sellers post, it does not appear that it has.
TOU also states "Claims of non-receipt of goods may be filed with X.com no sooner than 30 days and no later than 60 days from the date of payment or from the promised delivery date if the Seller indicates such date will be in excess of 30 days from the date of payment." Sounds to me like this time limit was slightly exceeded here.
TOU also states "The Buyer Protection Guarantee is effective as of 8/1/00, and applies to transactions paid on or after 8/1/00."
"Under the guidelines of our Buyer Protection Plan, your account has been
restricted until you provide us with proof of delivery (tracking number) and the shipping company for the merchandise."
I don't know what guidelines they are talking about as this is NOT mentioned in the TOU.
Damon -
This e-mail appears to be a complete contradiction to the buyers guarantee as stated in the TOU. Did the TOU change and they forgot to update it on the website?
KateArtist -
From the TOU - "Purchases from Sellers who are Verified Users will be guaranteed against fraud up to $5,000 per Buyer per year if the Seller fails to ship the paid-for goods." Although the TOU apparently may not apply to the Buyer Guarantee as noted above.
I also find it interesting to note that when these guarantees originated, it was constantly stated that both buyer and seller had to be verified...however, according to the TOU today, there is no requirement that the buyer be verified for either the buyer or seller guarantees.
posted on October 7, 2000 12:59:58 PM new
Sooo,
Did PayPal explain to everyone who did verify that this meant their entire account would be frozen if anyone complained, until a PayPal representative can get to it and decide if the claim is valid or not?
I see that funds in PayPal's care are not always sent out to pay for items that buyers purchase.
As a buyer this a real problem for me. Any seller would be justified in not sending me my item until the matter is cleared up and he can access his account to see if the payment was made and can transfer it to his own bank account. In the meantime, as a buyer, my money is tied up in his frozen account.
There's a lot of sellers who are finding this a liability (not surprising), but this is also a huge liability to the buyer.
If the account is frozen, as a buyer, I want to know this. PayPal is not sending the money on the seller in a reasonable time frame. They have failed in their obligation to me. They have not clearly explained their service to me when I authorized the transaction.
appeal E-mails. PayPal will freeze anybody assets without Judge or Court Order.
My account has been restricted from 9-22-00 and is still restricted with no explanation.....
I have in the mean time quit advertising "PAYPAL", instead have listed Exchangepath and yahoo paydirect. These have worked great so far... I have learned never, never never trust anyone with all your money ie "PAYPAL".....
I feel paypal is going about this wrong, if a specific transaction is questionable then this should be restricted. But what they are doing is restricting you from sending or withdrawing all money. So, this has put me in a bad position because it leaves me responsible for sending out product and not being able to withdraw funds which are mine.. I have sent out many items to keep my feedback in good standing, but have quit accepting paypments through paypal...
At this point, I believe its in everyones best interest to avoid do business with Paypal...
I to once thought paypal was the best service going, until they shown me how they respond to problem -- not at all.
I now think it is wise to go elsewhere with my money..... I will keep everybody posted if anything changes.....
posted on October 7, 2000 05:38:20 PM new
I'm trying to pick my jaw up off the floor. It would be very difficult to put into words how aghast I am at all this. I knew there were problems with PayPal, but somehow this thread has really put it into VERY clear focus for me.
After having followed the thread over at OTWA on the poor woman who apparently got sucked into an international fraud scheme and not only had her account frozen, BUT ALSO about $3000 taken out of her own bank account a month after the monies were deposited, I've already initiated steps to close my account. Wish I'd have done it when I had the first instinct to do so, over the forced Upgrade-or-Lie fiasco a few weeks ago.
Once my $6.16 current PayPal balance has been transferred to my bank (no, I don't even trust them to mail me a check), I'm going to close the PayPal account forever, and I'm going to take one more step which I'd encourage others to consider as well.
I'm going to personally visit my bank and file written instructions to not allow ANY transactions with x.com or PayPal ever again. No deposits (which shouldn't be a problem) and NO WITHDRAWALS or *reversals* as they like to call them.
This is simply obscene. And 1000% INEXCUSABLE that PayPal has no procedure (or coding, apparently) in place to restrict ONLY those funds in question. (That doesn't even address all the other issues about this particular situation which have been so well articulated here.)
You see, there WAS a very clear message in the Upgrade-or-Lie forced choice issue from a few weeks ago. And that message was: we're a company with a lousy customer relations orientation, arrogant as all get out, uncaring and insensitive, with poorly thought out (or non-existent) policies, ill-conceived approaches to customer communication, etc., etc., etc. I KNEW THEN that a company that could foist that ill-conceived scheme on people wasn't a company to be trusted (or suppoted with ANY of my business, however small), I just got lulled into a little complacency about it because -- well, it's sooooooooo easy (when it works, that is). Unfortunately, the problems are apparently equally easy to get into, and very difficult to get out of.
Un-blinking-believable.
I say sue them into oblivion! They've earned it.
And PayPal Damon, here's a word for you. You seem, for the most part, like a decent enough sort. But there's something about being asked again and again to defend the indefensible -- and doing it! -- being asked to lie and spin like youre asked (or put in the position ) to do that eats away at your very soul. If your heart IS in the right place, you're in the wrong company. My guess is their regard for you is very little better (if at all) than their regard for their customers. Get another job. Else one of these days you won't be able to look at yourself in the mirror anymore.
Dodge98Ram, good luck to you -- and to finding as many aggrieved people as possible to help PayPal *wake up* a bit.
posted on October 7, 2000 07:24:25 PM new
Clever and Kate...well said, both of you!
Has anyone here approached their bank, and received any sort of ruling one way or the other regarding blocking transfers out of your account? I never gave PP permission to withdraw from my account, but I'd like to make certain it doesn't happen just the same! I wonder if my little credit union has any sort of automatic process like this.
I've had several people write in the last few days and ask why my auctions state "We no longer accept Paypal." I've given them the basic details, and point them at this message board. They seem ever so grateful for the details, and some have indicated they will close their accounts as well!
posted on October 7, 2000 08:10:34 PM new
Like barkrock, I've had a cautionary statement in my listings re paypal for a few weeks now.
The response from my customers has been very favorable. Not surprisingly, most are unaware of any controversy. After reading the links I provide to these threads, most have been opting to pay via billpoint and several have told me they are cancelling their paypal accounts.
Based on my experience these last weeks, sellers who are maintaining their paypal accounts for fear of lost sales needn't worry. Informed buyers don't like paypal anymore than we do!
"We received a complaint from another PayPal user regarding merchandise not received or received not-as-described."
What the H### is this NOT AS DESCRIBED stuff? Unless my memory fails me, You yourself said several times that PayPal would not get involved in disputes over condition of the item.
You also said that only the amount in question would be frozen. NOT THE ENTIRE ACCOUNT!
Those were statements you made in response to my questions.
Also, I do have a problem with your customer service people. We had a situation a while back and went around and around with PayPal customer service people by email over the course of a month. We finally just gave up. We could get no answers. We put at the top of each email
"Please Read Carefully!". The customer service reps obviously either never read the emails or they just didn't get it!
Now I ask you to PLEASE give us some concrete answers to these questions.
Is PayPal getting involved with NOT AS DESCRIBED disputes?
Are you freezing entire VERIFIED accounts instead of just the amount in question (as you said that you would not do?
Is your new seller protection policy just smoke and mirrors?
[ edited by outoftheblue on Oct 7, 2000 11:56 PM ]
These are the VERY CONCERNS I've had since PayPal instituted the "chargebacks now allowed" policy a few months ago, and I'm FAR more disturbed by reading this than I have been about anything else PayPal has done (which is saying a lot!!!!!).
I fully understand that a few fraudulent sellers who never shipped goods (or even HAD goods to ship in the first place) took buyer payments through your service....and the story made news reports and threatened to undermine BUYER confidence in your service....so you quickly "guaranteed" that buyers could get their money back if they were defrauded by sellers through their use of PayPal. OK.
But you also assured us as sellers that you wouldn't let FRAUDULENT BUYERS take advantage of the situation as well. That's why your new terms stated:
"This policy does not apply to disputes about the quality or attributes of delivered goods or to goods lost in the mail."
"Buyers who do not receive their merchandise must make several documented attempts to contact the Seller and resolve the dispute on their own before filing a claim with X.com."
"Claims of non-receipt of goods may be filed with X.com no sooner than 30 days and no later than 60 days from the date of payment or from the promised delivery date if the Seller indicates such date will be in excess of 30 days from the date of payment."
"If goods have been lost in the mail, buyer and seller should file appropriate claims through the insurance obtained at the time of shipment."
"The Buyer Protection Guarantee is effective as of 8/1/00, and applies to transactions paid through the Service on or after 8/1/00."
WHY IS PAYPAL NOT FOLLOWING ITS OWN TERMS?????????
Did the buyer in question here CONTACT the seller to say that the merchandise had never arrived (or was it that it arrived, but wasn't as represented by the seller--in which case PayPal SHOULDN'T BE INVOLVED)?
Was the merchandise insured in transit? Had the buyer refused to PAY for insurance in transit? Had the seller refused to file a claim? Was this bought on ebay, and had THEY been notified about the problem?
Had the seller been ASKED for a refund by the buyer? Had the seller REFUSED to refund? Did the auction listing terms state NO REFUNDS--you're buying AS IS?
Why is PayPal doing this on a transaction that PREDATES their own buyer guarantee policy? Why did the buyer wait 5-1/2 MONTHS to file the complaint?
Then, as if all this is not enough, PayPal equates "tracking" with "proof of delivery".
WHEN DID TRACKING BECOME THE ONLY PROOF OF DELIVERY?????? Unless using UPS, the only "tracking" available through the USPS is either Express Mail or Delivery Confirmation. I sure don't see anything in PayPal's Terms of Use requiring MANDATORY TRACKING.
What knucklehead froze this seller's ENTIRE ACCOUNT over such a LAME buyer complaint???
And how can we trust PayPal not to "reverse" a withdrawal into our bank account if a complaint is made when our account is EMPTY??????
I hope you have some real good answers to these questions, Damon, because the stuff is REALLY gonna hit the fan when it's coming from the cow pasture PayPal's walking in now.
[ edited by granee on Oct 8, 2000 03:02 AM ]
posted on October 8, 2000 05:38:49 AM new
> We received a complaint from another PayPal user regarding
> merchandise not received or received not-as-described. Under the
> guidelines of our Buyer Protection Plan, your account has been
> restricted until you provide us with proof of delivery (tracking
> number) and the shipping company for the merchandise. Also, let
>us know if the merchandise was insured.
Damon
how can you prove delivery of a "untangible Item.
I sell everquest Items, for those not familar with this, it is an Online game and the game items exist only on a hard drive somewhere.
The only people who know if its "handed over" are the two computer created charicters in the game itself. I have sold items ( which dont exist ) as high as 350.00 in this game. so now you are saying that the buyer can come back and say PROVE that you got online and gave me a non-existing sword, or piece of armor, or whatever. If not they get there money back.
WOW, this opens a whole nother can of worms.
think of all the buyers of this stuff who can now claim they NEVER recieved there Items and DO NOT have to prove it. there is absolutl NO WAY to prove that the " Item " was ever delivered. PERIOD -- I can see now that the selling of this type of merchandise ( can I call it that? ) Is gonna be very risky if electronic payment is accepted.
and if you think this is a SMALL amount of stuff, then go to ebay and do a search on EVERQUEST, you will see stuff selling even for thousands.
Paypal is doing itself GREAT damage with these policies, they really need to rethink and PROTECT the sellers a little .
please forgive my rotten spelling.
posted on October 8, 2000 06:47:23 AM new
MACANDJAN wrote:
>>. Who consider their profile "hidden" because they are too dense to sit and read the page and try a few links to find what they need. <<
I'm constantly amazed at the reading comprehension skills around here, or the lack thereof.
I was the one who suggested that how to CLOSE your PayPal account was *sorta hidden* because it's tucked away in the Profile section, not that the profile section is hidden. Get it?
How often do YOU visit the Profile section? I've been there once, quite a while ago, and it surely didn't occur to me to go looking for how to close my account THERE. When I had exhausted everything else on the site (other than Profile, that is), I went to the Help section. Lotsa questions and answers there, nothing on how to close your account. Why not? There IS, however, a drop down box and a text box where you can enter your message and send it to customer service. One of the subject line choices in the drop down box is Close Account. That's the method I used to find out that you go to the Profile section.
Wouldn't it be simpler -- and more straightforward not to mention helpful -- to have that basic info on the Help Page? Even more straightforward to have that option connected somewhere to your account information. Or at least I'd have thought so, but then I'm dense, so what do I know?
posted on October 8, 2000 09:49:06 PM new
Hello PayPalDamon,
Thanks for never contacting me, I know you are busy person. And most likely you will never do, But thinks
happen to me keep me moving. It will be my pleasure to speak up on this matter even I do not have a big
financial loss. But this is matter of principal and not the money anymore. I will go forward if necessary As a
victim and witness and every one who in trouble with PayPal can count on me 100%. PayPal just ignore victims
by keeping absolute
silence, which make people even more frustrated. Time to time I'm getting
e-mails from fresh PayPal victims and all of them going over the same scenario:
Account restricted, money frozen and no answers on questions and e-mail
except automated reply: "Your message been received".
PayPalDamon does reply on some crying and looks like he is trying to help, but
I do have a question, who is Damon from PayPal? What power he has, that
may turn things around? Why he don't reply to every one
who file or sent they e-mail to [email protected]? Looks like he wants
people to pray for him, find him somewhere on internet not on the PayPal site.
And then everybody exiting : "Damon! Thank you...Thank you...Thank you!!!"
He is a real Superman. Now all the victims, who find him, mast lined up and
wait,
who will be next on "Damon Help List". It makes absolutely no sense to me.
All I know, those internet financial services like PayPal and others, from
now on, do not exists for me anymore, till they will regulated by the Government,
and every action they are taking should be constituted by the low.
posted on October 9, 2000 01:13:20 PM new
Claims must be filed no sooner than 30 days after the transaction date and no later than 60 days after the transaction date. This is not an indefinite period and we do not get involved around merchandise not as described claims.
posted on October 9, 2000 01:19:13 PM new
paypaydamon:
"Claims must be filed no sooner than 30 days after the transaction date and no later than 60 days after the transaction date. This is not an indefinite period and we do not get involved around merchandise not as described claims."
Bzzzzzt. Wrong answer.
This thread involves, in part, a PayPal account restricted on 9/22 for a transaction that took place on 5/5. That's 140 days.
posted on October 9, 2000 01:38:11 PM new
That would be the restricted account of dodge98ram, whose posted an e-mail notification that his account had been restricted.
"We received a complaint from another PayPal user regarding merchandise not received or received not-as-described. Under the
guidelines of our Buyer Protection Plan, your account has been restricted until you provide us with proof of delivery (tracking
number) and the shipping company for the merchandise. Also, let us know if the merchandise was insured. You may add any
additional comments if necessary. To expedite the process, please include the dollar amount of the transaction at the beginning of the subject header followed by your primary email address. Please
respond within 72 hours to [email protected]. We look
forward to your reply.
Buyer Email: xxxxx
Transaction Date:05/05/2000
Amount:192.50"
The account was restricted 140 days following a transaction, so the 30-60 day window you describe is incorrect;
The notification including the phrase "merchandise not received or received not-as-described" makes your assertion that PayPal does not get involved in buyer-seller disputes also incorrect.
posted on October 9, 2000 07:49:34 PM new
Well... Isnt this convenient.
They move all the nasty happenings at PP out of the eBay forum. Thus consumers and other sellers never get to see this.
I've asked much the same questions as all of you since day 1 they went online, never once, not once have I got an answer. I have talked to paypal reps about 16 times now who are always "looking for the info" and the phone gets hung up.
Chase, PP's card processor told us to steer WAY clear of the service. We have our own merchant accounts but PP would be convenient.
The question SOMEONE needs find the answer to is HOW can they accept payments for sellers that are not qualified by Visa/Mastercard to accept credit card payments. Find THAT you'll find the holes and WHY when things DO go awry be it seller or buyer side one of the two and NEVER them are the ones who take the hits.
Ive read thousands of threads on em'. From people passing stolen cards and seller accounts being closed to this poor slobs dillema. Imagine, someone passes sears or even eBay itself a stolen card and all of a sudden sears cant accept credit cards pending some investigation. Utterly ridiculous and IF it happened to sears you can be damned certain they'd be ALL over their card processor with attorneys. Further I am sure if Sears used PP it'd all disappear under a rug someplace. They have YOU by the short hairs because you by signing the terms of service agreed that you let THEM arbitrate dispute. Which is at best a VERY dumb business move or move for anyone for that matter.
If the EXACT same circumstance happened to us we are IN on the process from the word GO. We make calls, we get calls, we talk to banks, authorities etc. and it gets resolved maybe not to our satisfaction but we PLAY A ROLE as we did not wave our rights.
In defense of paypal its not their fault that bad sellers and bad buyers are out there so they are as much a victim as anyone else. On the other hand they ought be making ALL normal circumstances CRYSTAL CLEAR and RIGHT OUT IN FRONT so both consumers & sellers/business can make a sound judgement as to whether they wish risk using the service. Legally... Thats the angle to pursue. They are accepting payments from consumers and sellers via credit cards. Those banks backing those cards dont like PP. We have not heard a single one INCUDING the one that DOES their processing say its a good thing for sellers or buyers. They all say the same thing. BIG RISK for both sellers or consumers. Consumers can be breaching card holders contracts and sellers can end up in all sorts of hot water and LITERALLY are wide open to ANY claim anyone what make from illegal sales to money laundering. WIDE OPEN.
So the angle to pursue is the lack of disclosure of information so A. users can make a sound judgement in signing up and B. When circumstances occur that no clear procedures are available to you.
Decisions of dispute are NOT managed by the card processor yet with Walmarts merchant account they are. BANKS are making the decisions not some third party. Furthermore true TIMING exists. We have 'nn' days to respond to ANY dispute. They dont shut our account off, thats ridiculous. Visa/MC can CANCEL a merchant account based on excessive chargebacks but you get YOUR say too. Here its all arbitrated by who? They dont even say THAT up front to people. WHO is making the determinations and WHERE are their legal qualifications to do it.
FURTHER Visa/MC have layed down new guidelines for processing. HOW is it that PP can do charges for people w/o merchant accounts yet Walmart cant. You cant walk into a walmart and say, Hey, this gut is buying my clock, please perform the charge and deposit it in my account. In fact, you cant walk up to your BANK and do that. Thats what cash advances are for.
I'd like to hear PP answer just that one question. HOW can they take payments for sellers who have not passed Visa/MC's requirement for a merchant account?
What needs to happen is for eBay itself needs to look pursuing it as it IS eBay that gets damaged through the holes in said service.
Their business and NAME feels the impact. How MANY people taken via said service have applied to eBays insurance carrier?
I would HIGHLY suggest Mr. Trucker you contact Wired News and MSN News and direct them to this forum.
Signed: WhyNot!
posted on October 9, 2000 08:19:53 PM new
Hi whynot,
I replied, at great length, to several of your posts more than once. I believe one of the items was close to 20 questions?
We are not providing merchant accounts. We are a payment service that allows for credit card payments in transactions, but we also have several other features for payment. We are not simply a credit card processing agent.
posted on October 9, 2000 10:54:08 PM new
Hi PPDamon.
Yes it was 20 questions and of those 20 questions the only thing answered were reasons of validation which as you recall we agreed with and the deal about the business accounts where we basically stated where is it advantageous to us to sign on as a business where others need not. That too has been addressed by PP and again, I congratulate PP on it.
As I noted several times ANY movements by eBay, PayPal or anyone else towards removing the issues that surround P2P points of sale we applaud even if it does cost money.
The base questions we have always had still goes unanswered. That is fraudulent activity on the part of consumers. If someone passes 500 bad cards to PayPal why would the merchant be impacted? The issues of arbitration of disputes have never been clarified. I can display to you literally hundreds of sellers vending goods illegal for resale using the service. Some have merchant accounts, some dont. For a business a fair and level playing field is important.
I have defended PayPal as well in that its not your fault, its not PP's fault that bad buyers and sellers exist. However, with that said when your company is asking that a consumer use their credit card and a seller take the risks involved in acceptance of that form of payment dont those people have the right to be shown the PROCESSES up front.
The ONLY reason we have never signed unto the service (and we loose sales as we have not) is because of ALLLLLL this stuff we read.
Someone makes a claim and whack a businesses account is shut off? Yet consumers can still make payment to the account? Where is the arbitration process posted? Who performs it. What are the sellers rights. Consumer rights are accessible via their bank cards services. In the case of our rights, they fall under our merchant accounts, Visa's, Amex's, M/C's, Discovers rules and that of law.
If ALL we saw was swimming reviews we'd use it. Instead, all we see is the opposite. OBVIOUSLY the majority of transactions are hassle free or you'd all be out of business.
Aggrigate processors have qualifications necessary for a merchant to accept Visa or MC. You and I both know what that entails. We also both know that at PP that entire process is not in place.
That process protects consumers, not fool proof by any means.
At the sametime a cardholders bank accepts disputes. Tell us what happens when say I issue a dispute via my bank for goods bought through eBay using PP as the payment venue. What does the avg. bank say?
Thats a consumer end of it.
As a merchant we MUST know what the processes are given a dispute. Thats just good business sense. Our present merchant accounts give us all sorts of materials convering various ficticious happenings. The processes, tiem frames etc. are all clearly shown.
If PP wants to survive and PP wants to attract SOLID business merchants and KEEP its user clientel (buyer) its important that full disclosure exists. You know as well as I do that PP has made some big players stand up and go "hmmmm...." When these entities become Johhny on the spot and really start pushing services to business/consumers people will exodus PP like a flood and the reason why is simple. Very simple.
PP asks of good consumers and good sellers they be honest. YET, when a buyer/seller is dishonest with them all of a sudden they realize they have ZERO policy for them to go through. So this poor guy as an example gets his account suspended and tries & tries to get details/information/procedures/policies. He is the guy sitting there watching his business revenues take a whack and HE is the person trying to explain to his customers whats happened and happening as they are perhaps issuing payments he cant get to.
As I noted in a simple example, which again wasnt addressed. I have read many cases of people who say someone is passing bad cards through the service and a sellers account is shut down. CERTAINLY there might be something funky going on and I TOTALLY understand why PP would flip the switch on such activities on a sellers account as PayPal doesnt want to get snared into libel or needs to pursue the issue as an illegal activity and thus view both ends. Stolen cards happen. We have had a few passed upon us as well and the bank takes the money right back out of our account. Thats the risk of accepting cards, we accept the risk.
However, our account is NOT shut off. Put yourself in a sellers shoes. Your selling. PayPal is working great. Some consumer passes you bad cards or perhaps makes various claims against the seller. All of a sudden your account is shut off. You as a GOOD seller know you've been wronged. How do you go to other customers and say "Sorry please dont pay by PayPal as my account is suspended pending an investigation as someone passed them 10 bad cards". As a consumer I'd go YEAH RIGHT! That makes absolutely NO sense.
As I have said before... Not paypals fault at all but it would be VERY helpful in user confidence of your service IF the processes, procedures etc. are clearly posted.
When a consumer gets a credit card it comes with a book showing all the various information and their contract. When a business gets a merchant account it also comes with information. Whats acceptable, whats not, process, procedures, when in doubt heres a phone number 24 hours a day to call that will fax us information on whatall. People passing us bad cards.
The processes and procedures need to be clear to people and until that happens your going to find these issues and bad khamra will only continue and escalate until another player enters the scene that DOES make that step. Then you'll see the exodus. Thats too late.
We'd LOVE to use PayPal. It'd cut down on a group of work for us. We'd love to see PayPal grow into other venues. We'd love to be part of it. But, until a business is fully disclosing details with us and our customers with something as important as our revenues and their credit does it make sense to sign up? Would you? Has Gateway? Xerox? Buy.Com? Bordersbooks? Barnes & Noble? Nope.
Established businesses no to look before they leap. Its a learned trait. Our first Merchant account has a rather steep discount rate and the processing software was $1600! We could have bought it for $250, instead, 4 year lease. Ooops. We got shagged.
Thats another question I had unanswered. In a business account. Someone enters $650 instead of $6.50. Obviously a refund need be generated. I presume PayPal allows for a refund online. So the seller issues the refund. Do they still get charged 1.9% of the $650 figure. Again, another LEARNED experience. We once had a user from a site transpose a zipcode and dollar amount and we were charged a walloping commission on a $10 sale. At PayPal what happens? Since the consumer enters the amount what happens?
We dont ask for COMPLETE disclosure of every possible circumstance. You and I both know if you tried to cover every event just when you think you have it licked another pops up, and at times circumvents 3 other circumstances. So I do understand why you dont want to put everything out in front. The Rouges out there could also use that info to commit further attrocities.
However, the arbitration process for both customer and seller should be clear, concise, posted and agreed to BEFORE they ever need sign on as should all the various risks.
Its simply put, the right thing to do.
Signed: WhyNot!
posted on October 9, 2000 11:37:33 PM new
I am also having a simular problem, my account has been restricted for over 2 weeks,and I can't find out why although I did get a BS reply that the transaction in question was my 39year old son, which is completely absurd, his account is also restricted, I quit using Pay Pal because I can't afford to keep shipping products when I can't get any money from Pay Pal, I can't even send a refund, I got a couple of negative feedbacks because of this, But I still have over a 1000 positive on EBAY. Is Pay Pal planning on going BANKRUPT and keeping everyone's money????
posted on October 10, 2000 09:04:26 AM new
Let's see. 6,000-10,000 emails per day answered, as well as "3,000+" phone calls.
Let's say Paypal has a CS staff of 75 who work 7.5 hours each per day. Assuming nobody every needs to use the toilet or get a cup of coffee, that provides for 33,750 minutes of CS response time for those 11,000 phone calls and emails...or an average time of 3 minutes per problem.
Obviously, dodge98ram, your three minutes are up. Next....
[ edited by HartCottageQuilts on Oct 10, 2000 09:08 AM ]
posted on October 10, 2000 10:33:57 AM new
Hi jimhaber,
You are more than welcome to contact me at [email protected]. I will escalate this issue on your behalf. I would need the details that you have surrounding the restriction.
posted on October 10, 2000 11:19:31 AM new
Well, with all of 12.5 minutes per email/phone call, how come there's post after post here about truly nasty Paypal situations where people are literally waiting weeks for a response, let alone resolution?
Maybe the CSRs are all over in Engineering working on the whole-account-frozen programming problem.
[ edited by HartCottageQuilts on Oct 10, 2000 11:21 AM ]
posted on October 10, 2000 11:22:36 AM new
Did every one see the news???
Pal Pal's boss stepped down!
Pal Pal is now gonna charge .6% to anyone with Premire or business account to get their money out of their account. these fees are adding up! .25 per transaction 1.9% for receiving money and .6% to receive your money!
