posted on September 12, 2000 02:30:59 PM new
As a seller you should always copy a reciept of each payment and check you inbox off with each one. That way you will never send out merch without actually having payment. I realize that doesn't help much now but it's something I do to avoid mistakes. Maybe you can give it a try. Hope you item wasn't to expensive.
posted on September 12, 2000 08:00:05 PM new
uaru:
I agree with you that people are "click happy". Careless mistakes are made. But does it not make sense for a business (especially one that handles other peoples' money) to make a few simple changes in order to reduce the likelyhood of errors occurring in the first place? This is just good business practice. Of course people need to take responsibility for their own actions. But a klutzy, but paying customer is worthy of keeping in my book.
If a PayPal customer sends money to the wrong person, PayPal can do nothing to help him/her retrieve the money. Nor should they. But if PayPal can make a simple programming change that could possibly eliminate a fair portion of these mistakes, why on earth would they not do it? You can be pretty sure that most customers who lose more than a few dollars this way will never use PayPal again. And they will tell others, who in turn will tell others. Is this really in PayPal's best interest? I don't think so.
And if you want only to deal with customers who are perfect and never make mistakes, I'll gladly take the klutzes. Please, send'em my way! Mo money, mo money...
posted on September 12, 2000 08:53:34 PM new
THe problem with this is that now my buyer is NARUed. I am out the merchandise and the money and PayPal doesn't care. They girl that I spoke to said that they are aware of this problem but haven't fixed it yet.>>
I was reading last night in detail the 16 pages of the terms of use for paypal as I have been lessening them in my auctions because something doesn't sit correctly in my gut (BTW NO sales levels have changed by lessening Paypal) and when reading the terms at Paypal they seem to be in bias towards the buyer and scr*w the seller. For instance I haven't become verified and I don't intend to as have been switching over to Yahoo Paydirect (and yes you can use it for Ebay sales) and I am going to try ebay service. In the case with paypal I am starting to see you pay for what you get. One of the reasons I didn't become verified was that Paypal says it will and if I buyer claims they didn't get the package give them back their money unless seller can prove with insurance receipt etc.. . that the item has been sent. I highly suggest to my customers to get insurance not all want it and I will be darn if I am going to sit here and do a tracking to all the packages I send out. That would take a great deal of time. There could be many reasons someone doesn't get the package, including that they lied. I want to have the chance to investigate it myself and decided for myself if they get the money back. I state that if they don't get insurance and something happens to bad (I say it in a nice way) However, if something happens and they chose not to pay the extra .85 they still can just go through paypal and get the money back and I am out the money and the item both with even really having a chance. This is for sure in favor of the buyer and will be used by dishonest people as soon as they catch on. With Paydirect I have no fear of that. I also read their stuff in detail.
If you know her full name and have an idea where she lives you could try to find her through the internet white pages. BTW from what I read on the Verified stuff it wouldn't not have helped in you case. My suggestion go with a pay service that give the buyer more control and has no as we used to say in grade school take backs.
posted on September 12, 2000 10:32:29 PM new
abingdoncomputer,
I'd rather not deal with some klutzes, but I've accepted the fact they exist. I'm not sure I understand what changes PayPal can make, and I sure as hell don't want them making kneejerk changes to the system. If I try and send money to me I could to it several ways. If I use the email address:
This recipient is not yet registered or verified. He or she will receive the money after opening an account with this email address.
I'd get email from PayPal saying I had cash, but it would include this in it "Simply click http://www.paypal.x.com/links/uni and complete the one-page registration form to claim your money" It wouldn't go into my existing account, the same would happen for these email addresses.
Do you propose that PayPal set it up so that they can't send cash to a person that has an existing account? That would put them at a serious disadvantage with other services such as Western Union, Yahoo, First Bank, etc. PayPal already has warnings in place, other than just eliminating the ability to send to someone without an account I don't see how they are going to make it 'klutz proof'. Hell, they'll NEVER make it 'klutz proof'.
I've gotten checks, Pay to the Order of "3 bladed knife" (and I mailed the shipment before I noticed it). I've gotten checks made out for "$35.00 / Twenty Five and 00/100 dollars". I've also received checks with no signature. Even a payment method that has been around for generations is far from 'klutz proof'.
Some don't have a clue as to what they are doing with PayPal and that's a shame. On the eBay message board there are people trying to find out where they enter the deposits to their BillPoint account to get 'verified', they've even gotten a bit defensive at the suggestion they aren't dealing with the correct company.
If PayPal can correct the 'period' on the end of the email address great, but I don't want any reckless moves on a system that has become an important part of my auction dealings. The Klutzes may have to suffer for awhile.
