posted on November 29, 2000 05:08:20 AM new
To clarify: if you do this promotion and put EP in your auctions, there's nothing to stop you from putting other payment options too, right?
I already list EP as one of my credit card options, so I have no particular concerns about that. But I would not want to list any auction WITHOUT the options of check, money order, and PayPal non-credit card payment.
posted on November 29, 2000 05:44:04 AM new
I have never done a free listing day and am considering this one. Can anyone tell me if you use the double category feature, do they reimburse for both?
Also, do I need to "sign up" somewhere or will they automatically reimburse me?
posted on November 29, 2000 08:32:24 AM new
Please be patient with me if these are stupid questions. Maybe I'm just being blonde today.
1. I have downloaded and installed AMPro and have registered with Exchange Path through AW. Do I still need to sign up somewhere for the Free Listing Day or do I just have to schedule my auctions for launch on December 7th through AMPro?
2. When I was setting up AMPro there were radio buttons to click for the online payments I'll accept--but there was none for Exchange Path. Will that be automatically added to my listings or do I need to enter that somewhere? It's already in my Universal Registration thingy.
posted on November 29, 2000 08:38:33 AM new
The free listing day is courtesy of Exchangepath. After someone pays you via EP with a stolen credit card, they get your merchandise free.
posted on November 29, 2000 08:55:36 AM new
OK.. I am already a member with exchangepath (tho nobody's ever paid me thru them yet..) AND have already downloaded the AW 2.5 awhile back. I go to sign up for free listing day (y'never know..) and when it prompts me for EP info, I get 'we already have a user with that name registered.. try again'. Well, DUH, that's me!
posted on November 29, 2000 12:54:13 PM new
Hi everyone--
I have escalated the security issue directly to ExchangePath and expect a response from them shortly. I'll make sure that response gets posted in this forum for everyone to read.
Hope this helps!
Chris Barker
[ edited by cbarker on Nov 29, 2000 05:48 PM ]
posted on November 29, 2000 02:38:32 PM new
I signed up with Exchange Path last week so I won't get the 10.00, however I have had two transactions go through this week one for 234.00 and it worked like a charm. In fact I am in the process of phasing out PayPal and customer are complaining it has been down the past few days. Soooooooooo I am looking forward to the free listings.
posted on November 29, 2000 03:09:53 PM new
Chris - I am also having problems. I went through the steps to sign up, putting in my AW info first. Then I entered my EP info but was told it was invalid. I got a screen trying to get me to sign up for EP but I don't want to do that, I already have an account. When I signed onto the EP site, my info worked fine.
Is there a glitch in your interface? Any info appreciated. My email is:
posted on November 29, 2000 05:46:57 PM new
Hi keziak--
I just looked at your account and everything looks good as far as being registered on Exchange Path. If you create an auction you will see if as a payment choice. Global payment preferences also look OK, which is where you would set up ExchangePath as payment default.
Please let us know if you continue to have problems!
posted on November 29, 2000 08:41:40 PM new
It's good to see AW support a service worse than Paypal..no notification of when your account is suspended, empty promises from their customer service and director of Risk Management when you are the one being defrauded.
posted on November 29, 2000 09:48:16 PM new
To oddish,
Just click the Universal Registration tab, then "Register New Accounts". Click the check box next to the EP option, and then continue through the registration process (be sure to uncheck all of the boxes next to any of the services you might not want to register with.)
To cybercat,
1. In order to qualify for free listing day, you must launch your auctions using Auction Manager Pro, and you must be a registered Exchange Path member with the EP payment option selected in the auctions you launch on December 7.
2. There is currently no option now in AM Pro for Exchange Path, and this will not be implemented as a selection until the next build. In order to activate the EP option, please go to your Global Preferences under the My Account tab online and make sure that EP is selected as a payment option (also make sure that the account information is entered and saved.) Once this is done, it will be attached to all of the auctions uploaded and launched from AM Pro.
Please let us know if you have any additional questions (you might want to post functionality questions in the AW Services forum, where a Customer Service Rep will be more likely to see them.) Thanks!
posted on November 30, 2000 06:02:17 AM new
I have escalated the security issue directly to ExchangePath and expect a response from them shortly. I'll make sure that response gets posted in this forum for everyone to read.
Hope this helps! >>
Thanks I hope they show up to address the issue. If they do that says a lot to the positive. If they don't that says a lot the other way. Thanks again Tracey
posted on November 30, 2000 08:22:18 AM new
Hello everyone,
A few people have recently posted messages voicing their concerns about ExchangePath’s ability to effectively protect member accounts against fraudulent activity. We would like to report that not only do we have a significant number of controls in place, but also that we continually enhance our system to minimize this type of misuse.
We’d also like to outline our procedure for handling member accounts that we suspect have been used in fraudulent activity. When we identify accounts that exhibit suspicious activity, those accounts are temporarily suspended and an investigation immediately launched. If in some cases, activity in member accounts includes both valid and suspicious transactions, we have no choice but to suspend the use of all funds in the account while we investigate. This procedure affords each of our members with the highest level of account protection.
We realize that these procedures may inconvenience some of our users. Our intent is certainly not to penalize members in good standing but to prevent others from misusing their accounts. Please note that most of the accounts affected are those that have performed transactions with individuals outside of the United States. Use of ExchangePath for such transactions is not permitted, as outlined in the Member Agreement on our web site.
Here are some guidelines to help our members avoid an interruption in their ExchangePath service.
· ExchangePath is available only to adults (18 or older) who are US residents. Please do not initiate payments to or accept payments from anyone who is ineligible to use our service.
· Indicators of suspicious activity include customers who attempt to pay for an item by sending a series of partial payments from more than one ExchangePath account or want items shipped to an address outside of the United States.
· Decisions regarding whether or not to accept payment and ship merchandise are at the individual seller’s discretion. Be sure to maintain reasonable records documenting proof of delivery in case of a subsequent complaint or dispute. Shipping merchandise to an address outside of the United States can increase the risks to sellers. Sellers who ship merchandise outside the US accept all liability for nonpayment or chargebacks.
· It is the seller's responsibility to satisfactorily resolve customer complaints concerning quality, attributes or receipt of goods.
We are committed to continually working toward creating a better trading environment for our auction buyers and sellers by introducing systems and procedures to reduce fraud and enhance the user experience. Thanks for your interest in ExchangePath.
[ edited by exchangepath on Nov 30, 2000 08:29 AM ]
posted on November 30, 2000 09:54:14 AM new
>>A few people have recently posted messages voicing their concerns about ExchangePath’s ability to effectively protect member accounts against fraudulent activity. We would like to report that not only do we have a significant number of controls in place, but also that we continually enhance our system to minimize this type of misuse. <<
Since I was one of the most vocal posters, let me address this and maybe we can finally get some action.
I have a free monthly newsletter that goes out to over a thousand people with info about Internet deals and scams. When Paypal first came out, I spread the word to my readers. When the paypal scam started to reveal itself, I made sure to warn the folks who I first convinced to join this service. I now have web pages to cover the specific subject of payment services. In order to keep this information accurate, I contact the services by email and phone to get the info first hand. I have also spoken to folks in the banking and credit card industry to get any rules or laws that apply. What I learned was shocking. There is very little consumer protection while using these services to make payment and even less if you are a recipient of funds. But what is worse is that some of these services are being run almost like a joke, with no one at all concerned about preventing fraud.
I called Exchangepath at least 6 weeks ago to ask specifically what was being done to prevent fraud. I had a long conversation (at least half an hour). I asked why EP didn't take one very simple step that would reduce 95% of fraud (if not more) - sending the cardholder's billing address with each payment and a notice to ship to that address only. I was told that this was one of the steps EP was considering.
Last week I emailed EP to ask when this step would be implemented. I was shocked to receive this reply: "Unfortunately our system did not capture any billing address until our most recent version which was released last week. "
Is EP totally insane? How can you possiby prevent fraud if you don't even record the billing address? How can the seller even know when he gets an EP payment, if it is legitimate or not?
But even worse is that if someone receives a fraudulent payment and knows about it and informs EP, EP's response is to freeze the account of the honest person who reported it! This is not only stupid, it encourages fraud! I feel terrible that I advised someone to report it to EP. What I should have told him is to withdraw all his money and close his account before EP does it for him. What kind of stupidity is it to punish the people who are trying to correct problems caused by your incompetence? Why couldnt you just ask the person to refund that one payment or send it to an account owned by EP and leave the rest of his account alone?
Now EP,it is your turn. Your post talked vaguely about how you are preventing fraud. Now gives us specifics. Other than steal back the money from sellers who have been defrauded due to your negligence, what steps have you taken to reduce fraud? And do you plan at any time to take the simple step of sending the billing address to the seller? If not, how is the seller supposed to know if a payment is fraudulent? Until then, you remain on my "not recommended" list.
posted on November 30, 2000 11:21:46 AM new
btw my account is still locked despite Shawn McGinn's, director of ep risk management, promised last wednesday (11/22) that my account would be resolved by wednesday (11/29). And despite my numerous emails to customer support during this time, not ONE was replied to.
posted on November 30, 2000 11:27:48 AM new
By the way whoever is behind the exchangepath posting....it may be just a few people posting about their problems but your fraud "prevention" technique has happened to several people...I myself have been in contact with them.
posted on December 1, 2000 06:52:27 AM new
Well, EP. Don't these questions deserve a response? Maybe it's time you trained your own company parrot to cut and paste here like Paypal did. Or is even that too much of an effort?
posted on December 1, 2000 10:27:55 AM new
Ok friday 12/01...no response, another ignored email and account still locked...and another one of Shawn Mcginn's promises from last week "we will keep you updated and informed"....errrr ahem ahem cough cough....
It's really a good thing I don't have any money in there.....
We’d also like to outline our procedure for handling member accounts that we suspect have been used in fraudulent activity. When we identify accounts that exhibit suspicious activity, those accounts are temporarily suspended and an investigation immediately launched. If in some cases, activity in member accounts includes both valid and suspicious transactions, we have no choice but to suspend the use of all funds in the account while we investigate. This procedure affords each of our members with the highest level of account protection.
I left all the fraudulent funds I received in the account, which is another reason why I don't understand why it's taking so long to just take out the money and get things resolved.
I have to warn everybody...
DO NOT USE EXCHANGEPATH, REGARDLESS OF THIS PROMOTION OR OTHERWISE.
posted on December 1, 2000 03:03:12 PM new
Hi everyone,
I'm Pam from ExchangePath. I'd like to respond with more information about our service. I'm sure you can understand that, for the protection of our users, we do not disclose all of our risk management procedures. However, here's what I can tell you: ExchangePath currently employs credit card authorizations using the Visa/MasterCard networks and other electronic verification services. We are already verifying the full billing address and zip code to determine if a billing address registered with ExchangePath matches the billing address of a person's credit card. We also currently perform email verification during the enrollment process. In addition, ExchangePath is working with leading fraud control companies such as Fair-Issac and KPMG.
Also, in the next few days we will require our members to provide their credit card verification numbers (the 3 digit number that appears on the card's signature panel). We are also in the process of implementation a state-of-the-art fraud screening system, and are investigating additional authentication methods including digital certificates. These and other measures will significantly reduce the ability to conduct fraudulent transactions using ExchangePath. We are committed to keeping fraud to a minimum and will spare no resources to achieve this goal.
I must emphasize that we do not wish to "steal" back money from our sellers. We would obviously prefer not to suspend a member's account and we make every effort to resolve disputes fairly and in a timely manner. Again, most of the instances of misuse that we have experienced occur when sellers ship to buyers outside of the United States. This is a practice that ExchangePath does not recommend or support.
To answer another question, it is not our policy to send a buyer's billing address to a seller. We realize how difficult it is to confirm the identity of people on the Internet, but feel that this would compromise the privacy of buyers. Some sellers use web services such as www.555-1212.com, Internet yellow pages or the "people search" function on the major portals when they want to double-check a buyer's information.
ExchangePath is continually working to improve its service in all areas. The instances that you mention are the exceptions, not the rule. We believe that the new procedures we are implementing will improve our service greatly.
Hope this helps!
Pam
[ edited by exchangepath on Dec 1, 2000 03:04 PM ]
posted on December 2, 2000 03:32:22 PM new
>>I must emphasize that we do not wish to "steal" back money from our sellers. We would obviously prefer not to suspend a member's account and we make every effort to resolve disputes fairly and in a timely manner. Again, most of the instances of misuse that we have experienced occur when sellers ship to buyers outside of the United States.<<
Yet EP did this to a seller who left the money is his account and reported the fraud to EP. You punished the innocent party. Stupidity rules. If someone were to ask me what to do if they get a fraudulent payment, should I tell them to contact EP? Not with your current policy.
>>it is not our policy to send a buyer's billing address to a seller. We realize how difficult it is to confirm the identity of people on the Internet, but feel that this would compromise the privacy of buyers.<<
Someone is buying an item mail order but expects his address to remain private? Stupidity rules. What about compromising the safety of your sellers? At the very least, have a box on the payment page that says 'click here if you don't want your address shown to the seller.' If the seller sees that the customer deliberately chose to hide his address, the seller can choose to cancel the transaction. And since you have no way for sellers to tell a fraud from a good transaction, you have to provide an accept/reject payment button. Or do you enjoy restricting accounts?
>>Some sellers use web services such as www.555-1212.com, Internet yellow pages or the "people search" function on the major portals when they want to double-check a buyer's information. <<
That only tells me that there is a "Joe Smith" at "123 Main St." It doesnt tell me that the credit card used to fund the account was in fact Joe Smith's at that address.
It is hard to believe a word you're saying in view of the reports of Ep fraud that contradict it. Also in view of an EP person telling me 6 weeks ago that you would be providing the cardholder's address and then an email received last week that said EP didnt even record the address. I would suggest you get the entire EP staff together (all 3 of them?) and get your stories straight. If you need help on coming up with some good cut and paste info that makes lots of vague promises, you can contact Damon.
posted on December 4, 2000 03:32:07 AM new
Let me get this straight??
If I want to get my CREDIT From ExchangePath.
Then I HAVE to launch my auctions thru AMpro. After which I CANNOT edit them online (cuz that would mean undoing the launch & launching them online).. RIGHT???
posted on December 4, 2000 04:15:20 AM new
I am not sure I understand the question about editing the auctions, but I plan to go in after they launch and revise in order to add BIN prices. This worked fine when I did some test listings through AmPro.
posted on December 4, 2000 10:43:35 AM new
Exchangepath posted:
Also, in the next few days we will require our members to provide their credit card verification numbers (the 3 digit number that appears on the card's signature panel). We are also in the process of implementation a state-of-the-art fraud screening system, and are investigating additional authentication methods including digital certificates.
"State-of-the-art fraud screening system"??? You've got to be joking. Your "system" this morning consisted of suspending accounts of honest, innocent members and sending out emails accusing us of violating your terms!! I won't repeat all the details here, as I have posted them in the other thread about Exchangepath on this forum.
A simple email to members stating that a credit card number needed to be filed to keep the account current would have been sufficient. I never had a chance to comply; my account was suspended WITH NO JUSTIFICATION OR WARNING WHATSOEVER.
After Exchangepath's actions today it is very clear they are totally incompetent and AW is doing the members a great disservice by promoting this company.
After being wrongly accused and greatly insulted by Exchangepath, I must agree with tc61380: don't use this service.
posted on December 4, 2000 12:03:34 PM new
One would think that AW would be a bit more vocal concerning this issue right now...either defending Exchangepath or suspending this proposed promotion until the facts are in.
Their silence speaks volumes about the situation...and AW itself.
posted on December 4, 2000 12:16:03 PM new
Well, since I have never been able to get AW Auction PRO to work correctly for me, I sure don't want to involve myself in another connected service - think I'll have to live without a free day.
posted on December 4, 2000 12:19:16 PM new
Hello,
ExchangePath upgraded its system and with it, added new required information from members, including a credit or debit card number, billing address and phone number. Those accounts that do not have this information were -- unfortunately -- suspended earlier today. We truly regret taking this action without properly communicating with our members. This is not the level of service that we want to provide.
If your account has been suspended due to incomplete account information, please contact [email protected]. The customer service rep will be able to view your account activity and reactivate you.
Again, we sincerely apologize for the inconvenience.
posted on December 4, 2000 12:32:05 PM new
>>We truly regret taking this action without properly communicating with our members. This is not the level of service that we want to provide. <<
So it begs the question, they why did you? When I asked you why you don't take one simple step to prevent fraud: send the seller the buyer's address, you replied that it would be an invasion of the buyer's privacy to give out his address, even though he is making a mail order purchase that he expect to get shipped. So instead, sellers are getting ripped off, EP is getting hit with fraudulent credit cards and now everybody, buyer and seller are having account problems. Does this make sense to you? It it does, EP will soon join Payme, Paymentalt and Payplace.
