HOW ABOUT US WHO WHERE SUSPENDED WITH NO WARNING, NO FAULT ON OUR PART? There was no emails or communication at all on your part prior to this debacle!!
posted on December 4, 2000 12:40:20 PM new
I was already to participate in this free listing day but there has been such an uproar about Exchangepath, I'm having second thoughts. I have enough to deal with what with trying to keep track of winning bidders who don't pay and worrying about hot checks. I don't need any more aggravation--which it looks like Exchangepath might be. It's starting to look like a lot of hassle just to save the few quarters it would cost me to launch the auctions the old fashioned way.
posted on December 4, 2000 12:52:36 PM new
As far as I'm concerned, this is too little, too late. Just "oops, we goofed"???
The suspension and accusation of innocent members should never have happened in the first place, and no apologies can change that. The fact that the upgrade was implemented in such a way that this happened at all is an indication of an unbelieveable level of incompetence. Is this a company you want to trust with your money??? Who knows what "oops" they will come up with next?
Exchangepath has destroyed its credibility with the seller community. I believe it is called Shooting Yourself In The Foot.
posted on December 4, 2000 01:55:06 PM new
While nothing I post can relieve your frustration with our service interruption, I will definitely make sure that your opinions are voiced within ExchangePath.
Regarding the suggestion that we send the buyer's address to the seller, I have forwarded the comment to the appropriate departments. Thanks for your input.
Again, I personally regret that your emails have not been answered promptly. As you can imagine, the customer service and risk management personnel are very busy trying to answer inquiries.
posted on December 4, 2000 02:04:45 PM new
Here is a very simple suggestion that is guaranteed to reduce fraud by about 95% and addresses everyone's concerns. You MUST give sellers an accept/reject button for payments.
When payment is made, the payer gets a screen that says "your billing address will be sent to the recipient unless you check the box below that says 'do not send address'. If you check this box, the seller will be notified that you did not wish to have your address sent. The seller will then decide whether to accept your payment and process the order or reject your payment and cancel the order."
Seller will get notification with every payment that shipping must be to the address displayed. If customer has chosen to conceal the address, seller can refuse the payment or ship at his own risk.
No method is 100% effective because scammers will always find a way around it if they work hard enough. The idea is to make them work at it. Not to make it so darn easy that any child can do it.
I think you have to admit this is a far simpler solution that restricting accounts wholesale and making hundreds of folks email and call to get it corrected. Your risk management team can get back to work handling risk management, instead doing the secretarial work of answering hundreds of calls from irate customers.
posted on December 4, 2000 02:08:47 PM new
Hello everybody,
This thread was intended to be an announcement for our upcoming Free Listing Day. As the thread has veered off-topic, we will be locking it now and asking that any further discussion about the Exchange Path services be taken to the AuctionWatch.com Partner Services forum.
