posted on January 14, 2001 08:00:54 PM
No Twinsoft, I don't "demand" feedback first, and I really don't have a problem with a seller who waits til I say I'm satisfied.
But when that seller sez I must leave it first, then is when I draw the line ; they are being petty and childish.
I don't "cave in" or bend over backwards to my buyers, but I treat them with respect and yanno what, I get treated with respect too.
Comments like "if he asks for feedback first, he'll get a neg" are petty and childish.
Well I think that if I were one of those who run to the moderator when they feel they've just been insulted, THEN I would be petty and childish, but that's just me.
cariad
paragraphs make it much easier to read
[ edited by cariad on Jan 14, 2001 08:03 PM ]
posted on January 14, 2001 08:35:37 PM"Well I think that if I were one of those who run to the moderator when they feel they've just been insulted, THEN I would be petty and childish...."
cariad, I'm not sure what you meant by that. Are you suggesting that I "run to the moderator" when I feel I've been insulted? If so, could you give an example?
I sincerely support your right to do business as you see fit. Insist, expect, demand ... call it what you will. For one party to insist the other leave feedback first is silly.
I thought I was trying very hard to make my position clear. This is not about respect for customers, or feedback "extortion," or any of those things. It is about (in my humble opinion) the seller waiting until he can provide a complete, accurate feedback comment.
Really, this general obsession with feedback (getting it and giving it) shows a lack of understanding of the purpose of feedback. Feedback is not a trophy. It is for the benefit of the eBay community. Most buyer scams occur after payment is received.
The feedback system has lots of flaws and isn't extremely reliable. It is helpful, but there are some gaps. OTOH, leaving a neg because the other party asked you to leave feedback first definitely goes over the line in my book. Now that is punitive feedback and inappropriate.
posted on January 14, 2001 09:10:41 PMThis is not about respect for customers, or feedback "extortion," or any of those things. It is about (in my humble opinion) the seller waiting until he can provide a complete, accurate feedback comment.
And I swear this is gonna be my last post on this topic.
I have no problem with your, or any seller's view that you wait until the transaction is complete and the buyer notifies you. If that is the way you want to do it, fine. Whatever you are comfortable with is the best way for you to do it. But, I do have problems with sellers who tell the buyer that they will only leave feedback if it is left for them first. Me, I could give a flyin f, I have plenty of good feedback , but in my opinion this is a bullying tactic to a 0 or low feedback newbie... Accept what I do, or get a neg...
I am primarily a seller, not a buyer, but I think sellers spend a heck of a lot of time here bashing buyers, demanding they do this and that and generalizing like crazy; assuming they are all scam artists, and yet they are the one's who have to trust you with their money.
I asked a simple question in the other thread. Using the let the buyer leave feedback first scenario "If you really screw up and the buyer leaves you a neg, would you still leave them a positive. A number said they would leave them a neg. That to me is an abuse of the system. I respect those who said they would leave a neutral or no feedback at all, and especially those, who when given the example agreed that there might be occasions when the buyer would still deserve a positive.
In a perfect ebay world, feedback could be amended with an explanation, deadbeats would not be able to neg, and someone would monitor and remove obvious retaliations. And I really like the idea that the number of NPB's filed against the user be part of the profile, as bid retractions are now.
As for my other comment, if it doesn't apply to you why should you assume it might?
posted on January 14, 2001 10:17:56 PM"As for my other comment, if it doesn't apply to you why should you assume it might?"
I don't know. Like I said I didn't understand your comment. But I do recognize it as a kind of typical backhanded slur that's not uncommon in these forums. I'm not implying your comment was a slur. Just wondering what "running to the moderator" has to do with the subject.
You posed a question in the other thread and got one qualified response, which I believe you misunderstood. You are way off base. However, this subject is becoming tedious. Your comment "Accept what I do or get a neg" tells me you are not paying attention, since that has nothing to do with the discussion, so let's just drop it.
>I made up my mind awhile ago that the next seller who informs me that they will leave feedback only after I do will get a neg from me for holding feedback hostage, unless they change their policy and leave it first.
It looks like YOU are the one holding feedback "hostage". You are going to neg someone, NOT for a fault in the transaction, but for not leaving feedback til they are sure you are happy.
This discussion is about how buyers AND sellers can protect them selves against undeservered negs, and the best way is not to leave feedback til you are certain the other party is happy, but you want to be given a positive, while still holding a hammer over the sellers head.
posted on January 15, 2001 08:50:46 AM
Hello Beckles,
Feedback is completely voluntary on the part of both parties.
When and if you leave feedback is entirely at your discretion.
If you are looking for validation of your method of leaving feedback don't bother. Anything anyone tells you will not alter the fact that some folks will consider your policy "unfair".
posted on January 15, 2001 09:20:33 AM
twinsoft,
Hoping you read this.
I thought about this while cleaning the stalls this morning (which is a great time for a lot of thinking! )
and I realized that depending upon what you sell could make a difference in your procedures. The old, "If it wokrs for you. "
Anyway, the things I sell I just don't have much worry about scammers. Either a customer likes it or they don't, if they don't they get an exchange or refund. Since I sell mostly new stuff, not all, I don't have to be too concerned about most things.
So I can leave feedback at times of payment. It helps me clear the books. If the buyer never contacts me again, well, that's OK. If they tell me they got it and love it, a quick "Thanks" is all I need.
But I believe you sell software. Or even if you don't I can see where selling software, or CD's or such items it might not be to your advantage to leave feedback. Buyers could make a copy and try to return yours or other things, other scams I probably am not aware of.
So it does boil down to what you sell, and your basice customer base, what works for you.
Sometims, when discussing our procedures we forget that our procedures might work for our merchandise, but not be the best way to go for something else.
posted on January 15, 2001 02:17:18 PMMicrobes. I guess I just don't make myself clear. No, I do not hold feedback hostage. As I said before, I don't care if a seller waits until I tell them I am satisfied. I don't care if a seller doesn't leave me any feedback at all. They might not have liked something I did, and that's okay. Although I am such a good buyer, I can't possibly imagine what I would do to pissem off, unless my payment gets lost in the mail.
I will even leave a seller feedback before they leave it for me, if I am particularly happy with my purchase. But, do not demand that I leave feedback before you will leave it for me. You are protecting yourself at my expense, because what you are implying is that you will retaliate if I say something you don't like, and if I do I may get an underserved neg.....so if everybody does what is necessary to protect themselves,unless it is a positive....stalemate.. the feedback is a joke.
