posted on March 21, 2001 11:10:53 AM new
I'm a repeat customer of Jereth (Marie's OneCentCDs). As a buyer, I am extremely satisfied with their product, delivery and price, and I could care less that I don't get an email saying "I received your payment today" or "I mailed your package today" - usually, the package is there before I would begin to look for it.
As a seller, I am absolutely in awe of the number of auctions they run, and much more importantly, the % auctions that result in sales. Jereth, I'm sure you could tell us what your actual percent is, but it looks darn close to 100% at a quick glance.
EG, Jereth doesn't just make a living at eBay auctions, they support a full staff of people who are making livings on Ebay. They have the highest rating known on EBay, and were the first seller to merit the shooting star.
If Jereth recommended something that was totally different from my way of running auctions, I would still have to give it careful consideration, if for no other reason than because of their incomparable success with their business.
posted on March 21, 2001 11:13:50 AM newNo, I certainly did not start this thread for "pats on the back"... I know how too many posters are on this board and I definitely know better
You know what I find REALLY interesting... is that if I started this thread stating that I DON'T email my customers - some of the people on this thread who are giving me heck for EMAILING my customers would have given me heck for NOT emailing them!
Names are not needed, they all know who they are - and so do others
It's all a plot, obviously.
One more thing:
I prefer to keep my customers informed and it makes my customers happy, it makes my customers come back repeatedly, and that makes ME happy. If you don't like it, well that's your problem then, isn't it?
Aren't you the poster famous for having customers who are crackpots? (I say this based on your posts here at AW).
Good for Jareth. But just because she does a huge amount of business, and supports herself and also a staff - does not make her better then everyone else. It also does not give her the right to judge others, or how they do business, or to separate the millions of ebayers into 3 different classes.
Her customers may get the "quantity" treatment, but mine get the "quality" treatment.
posted on March 21, 2001 11:19:37 AM newspaz: Yes! I get my share (more than my share) of "crackpots". But if you read my other threads you will also see that I say the HUGE majority of my customers are wonderful. I may post a few problems with customers here on the boards, but when I deal with hundreds of people every week it's a very tiny minority of my customers who are problems.
posted on March 21, 2001 11:22:41 AM newrca: Jareth stated that she will not respond to her customers. That is in NO WAY "quality". She may still get positive feedbacks, but that doesn't mean all her customers are happy with the way she conducts her business.
I have given positive feedbacks for everything I've purchased in the past couple weeks - even though those sellers may not have deserved them, had poor communication skills, poor customer service - but I gave them a positive because overall I received the item in the condition it was stated in the auctions. Perhaps that's the same reason Jareth gets so many positives. Like I said, QUANTITY does NOT mean QUALITY.
posted on March 21, 2001 11:26:43 AM new
I'll take their quantity of customers and feedback over your quality anyday. But then I'm looking at this like a business.
posted on March 21, 2001 11:30:28 AM newrca: Is your ID on ebay the same as it is here? Because that person only has 12 feedback and probably wouldn't know quantity from quality anyways.
posted on March 21, 2001 11:32:41 AM new
If you think I would post here with my eBay selling id, you're mistaken. Unlike you, I rapidly saw that would allow people much too much access to my business.
posted on March 21, 2001 11:42:12 AM new
IMO your not "getting heck" for emailing your customers...your "getting heck" because your posts have been extremely judgemental about those who do not email like you do. Your first post was complaining about a seller who didn't respond in the time frame you thought he should have.
Your posts, and others, have judged others based on the standard you use in your business. Ohters have taken offense with the judgemental tone and have tried to point out that they handle their business differently and still get good feedback and have thriving businesses.
IMO, many who are "giving you heck" were insulted to be tarred with the broad brush that has been used here that insinuates those who don't send "payment recieved", "item shipped" emails are "bad sellers" and have "horrible customer service skills".
My opinion only...your not expected to agree with it
posted on March 21, 2001 11:42:21 AM newRca: Jareth has 627 negs and 698 neutrals. Numerous comments on "rudeness", "slow shipping" and "poor communication".
Yep! That sounds like QUANTITY and definitely not QUALITY feedback to me.
I'll happily stick with QUALITY.
Unlike you, I rapidly saw that would allow people much too much access to my business
Ohhhh.. so you want your privacy but butt into everyone elses!
(shaking head.... "takes all kinds".....)
Edited to add: I do not believe that your ID here is not the same as your ebay ID. I guess it's just a huge coincidence that you just stated you have bought several things from oncentcd's and in your feedback you have purchased 10 things from them.
Which also proves my point - that this newbie wouldn't know a QUANTITY seller from a QUALITY seller.
[ edited by ExecutiveGirl on Mar 21, 2001 11:48 AM ]
posted on March 21, 2001 11:53:49 AM new
May not mean anything but I did a little detective work based on the clues I found in posts here at AW. Seems that the person who is using another's feedback numbers to invalidate that person's posts may not have that many feedback herself.
Using the clues she has left I found a seller who lives in her town, sells clothing, says no checks in her ad, and not only says no paypal but uses a slashed circle "no paypal" symbol. That person has the stupendous feedback of 78 (as of last week or so).
May be her, may not, as she is very careful not to let her selling ID be known to all of us. But the clues did match.
posted on March 21, 2001 11:57:48 AM new
EG
I didn't say that wasn't my id, I said it wasn't my SELLING id. I only use that id to buy, and yes, I used it to buy CDs from Marie's CDs.
I'm not sure how many ids you use, I'm only aware of 3 of them associated with your consignment site.
posted on March 21, 2001 12:01:24 PM new
ExecutiveGirl,
Please take a step back. Your post is insulting to other members of our community, and discusses the individual rather than the topic.
Please do not continue down that road. To do so will place your posting privileges in jeopardy.
Everyone,
This thread is quickly becoming combative. Please remember to discuss the topic, not the individual. If it continues down this path, I will have to lock the thread.
posted on March 21, 2001 12:04:10 PM newrca: FYI, all of those ID's listed on my site are NOT my ID's. But think what you want
Edited to add: However, I wouldn't mind if they all were, because they all show outstanding feedback and they show what a QUALITY seller's feedback looks like
[ edited by ExecutiveGirl on Mar 21, 2001 12:06 PM ]
For the record, I've purchased quite a few things in the past couple of weeks, and like I said, the earliest any of those sellers shipped was at least 3 days later. I received the packages all in fine condition and I left glowing positive feedbacks for every one. I wasn't "mad" that they waited so long to ship, it just made me think about how I rush around every morning to ship out packages that I have received payments for - wether it was an online payment or a mailed in payment.
So it does not look like she was complaining about other sellers, just voicing an opinion.
IMO, many who are "giving you heck" were insulted to be tarred with the broad brush that has been used here that insinuates those who don't send "payment recieved", "item shipped" emails are "bad sellers" and have "horrible customer service skills".
EG also stated that she herself recently started emailing her customers - and that she never used to before.. so why would she call other sellers "bad sellers" when it appears that's the way she did business previously?
posted on March 21, 2001 12:10:35 PM new
okay, guys, chill before the mods take hold of the thread, okay?
amy
Sorry, but your clues led you up the wrong path (many posters have realized who EG is). Not that she would note it (to look for a pat on the back), but EG has over several thousand FB ~ around 98% positive, I believe, but I would have to run it on vranes and they're down. edited again to correctly give credit for EG's 99.45% positive feedback rating.
Please be aware that a great deal of the "tone" being referred to is inferred and not intended. IMHO, no one is being attacked here, nor are their business practices being questioned.
Personally, I treat my customers the way I would want to be treated. I believe in a personal professional approach. It works for me. Others run their business in a textbook sense. While both ways may be profitable, it is really just personal preference. Some of us are fortunate enough to enjoy our eBay work. Some of us are here strictly to make money. I like to share my "finds" with others and get a rush from the warm fuzzy feeling of a happy customer. Tacky, but true.
Who was it that said "We're here for a good time, not a long time"?
JMHO
edited to add: "told ya so"
*as our moderator keeps a tight watch on us*
[ edited by chepistar on Mar 21, 2001 12:14 PM ]
[ edited by chepistar on Mar 21, 2001 12:19 PM ]
