fancymama
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posted on April 26, 2001 06:11:08 AM new
Follow-up -
I had a bidder on a 92.00 item who wanted a
different color then the item I had listed . (curtains) She bid on the item , then asked for item color. I went out of my way to accomodate her . Placed a order with the company and was told it was on backorder . A three week wait . I notified her she said this was fine in return she did not have to mail payment right away . I paid the company upfront . She then sent payment then after I notified her item had arrived she informed me that she changed her mind and did not want . I had already shipped the item to a wrong address she provided.. so it did not arrive but thank goodness it was returned to me. I then told her that it was gonna cost me to ship the item back and the company charged a 20 percent restock fee which I would be out of. Then the next thing I know her son is calling demanding refund claming this was an elderly lady plaqued with circumstances . I explained the situation to him as nicely as possible he was fine. Then it escualted into threats to my family he tracked down my address and put details into his email knowing I have security were I live ect . 20 phone calls a day and about 10 nasty emails per day. I was forced to change my number to an upublished one , he notified ebay whom suspended me for not having a valid # on file one day later .
They have reinstated my tiny account [email protected] after explaining the situation but refused to do anything since her son was the culprit . So now I am out of 30.00 for changing my number 12.00 in shipping fees , listing fees on the original item , and he is now contacted another bidder on one of my auctions along the same time as his and she left a complaint after never contacting me ...( Note my fist neg.)
What do I do what do I refund amount wise >
I am a very small odds and ends seller around the house with a baby coming I could not afford this situation. ebay is strictly extra money for me which I need right now.
So any advice would be helpful , sorry so long just wanted to give everyone a clear picture ..
Before I get arrested according to him >
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rca001
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posted on April 26, 2001 06:39:55 AM new
Here's the thread giving the other side of the same story:
http://www.auctionwatch.com/mesg/read.html?num=2&thread=363722
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eventer
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posted on April 26, 2001 06:48:30 AM new
http://www.auctionwatch.com/mesg/read.html?num=2&thread=363722
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fancymama
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posted on April 26, 2001 06:59:28 AM new
Thanks eventer for posting the other side of the story .. .... Maybe this can result in a good result . Although as noted some facts in the other story verify what I have said .
Maybe we can have some in house mediators
here ... sending smiles for the day ...
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rdecker99
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posted on April 26, 2001 08:00:09 AM new
Hi Saw your message I have to tell the group I am the Son who supposedly threatened you!! My MOM ordered Curtains from you!! She used your BUY IT NOW option on Feb. 24th hoping to get these faster this way?? She did NOT request a different color than what that auction offered. The regular emails followed she sent the money as a money order Postal as you requested! Then did not get any curtains ??? She emailed several times after three weeks had passed?? No response?? Then after Five weeks and more emails she told me about it because she had her room done to hang these curtains in and I and my wife were concerned for her!! I emailed you for her on her computer and you had some excuses by this time of Pregnacy and then after another few day's and no curtains!! you said in My first of ((THREE PHONE CALLS!! YEP COUNT THEM THREE !!!) Your next excuse when I called the second time was OHH I have the package right here You gave me the wrong address???? MY MOM gave you her correct address in Three seperate Emails and on her envelope!! I gave it to you again on the phone. This is a LIE and you did not have the package there!! I do not believe you ever had the curtains!!! We waited ANOTHER WEEK.
If you still do have them send them?? That was all She ever wanted !! IF you have $12 in Postal fees then why do we not have the curtains!! Things were still civil at this point???? You seemed so honest?? Now Six weeks( almost seven?) had come and gone still no curtains! So I called you again I got a young man who said you would be home shortly I did not explain anything to him I thanked him and called back the rest of the day to a busy signal!!! I reached you that night around 10:00 and the phone picked up and then hung up!! I called back and I got an Answering machine and I left a message in my message I told you We would pursue any Ebay options we could and since this was a Postal Money order we would pursue Federal Mail Fraud Charges !! NOW if this is threatening yur family I do not get it??? This is any persons right after being robbed to do??? I then told you if the curtains came please send the money anyway and we will pay to return these!!! But they never came you never sent them. I called information to get your correct telephone # the one you gave EBAY was BOGUS!! It was a different area code?? Funny?? After you still had not responded I called the local police to see what route to take next!! THEY told me you lived in a gated community and have since verified you have not moved People like you ( at least people who are dishonest and steal!) sometimes move after they get enough money orders?? This does not seem to be the case here?? You live in a nice neighborhood and are still there so then tell me, WHY .. Since you say you have these curtains does my Mother not have them??? And how are you figuring she or I am responsible for your not sending them?? after Two months. YES WE DID ASK FOR YOU TO RETURN THE MONEY!!! Wouldn't anyone??? Send the Curtains??? If you had actually had any Postal Charges they would be at my moms and not with you?? I don't think you have the curtains?? What's your excuse now??
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brighid868
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posted on April 26, 2001 08:22:40 AM new
please don't use pregnancy as an excuse not to be able to go to the post office and put some curtains in the mail for your 'tiny account' (whatever that means---are we supposed to feel sorry for you?) We have women at my office in their eighth month still doing normal business routines, which are way more strenuous than a trip to the post office, etc. If you are having a problematic pregnancy then don't try to also do ebay since it's clear you have problems with follow through.
sheesh!
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rdecker99
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posted on April 26, 2001 08:54:30 AM new
Thanks Bridgid ! I agree!! I can see where a pregnacy could make it a little slower going?? but if you are keeping money that was Sent and not delivering the curtains then this would be a problem! [email protected] You should not be on Ebay !! The criminal is always better protected every time?? I can't even email other bidders now and warn them!! return the money!! if you have these curtains then why don't you relist them and let someone else bid on them so you don't have to return them??? can't answer that one again can you ?? You burned another bidder apparently they did get curtians to return then you did not refund her money??? TYhis is something all of us honest sellers deal with an a daily basis!! I have refunded shipping costs to people who did not like the way I sent the package!! although the items arrived safely I try and kep all my customers just like it was a real business!! you never sent the item and you are refusing to return the money on an item you sold on ebay?? this is a fact so how can you tell anyone you are the bothered party here?? I do not get it if you have the curtains send them!! I will email the world to tell them they came I cetainly never sent any message that could be remotely construed as a threat to your family unless you consider federal postal fraud charges or getting kicked off ebay for steeling a senior citisens money Hell My Mom did not even posted negative feedback??? Stop your lies and send your curtains (if you actually have them) or the money what else is there to waste time with emails about ??? I sure hope enough people see these messages about you and your auctions to be warned about you!! I suppose you will consider this message a threat ?? That room was for my Kids to stay in at my Mom's now she is alone! she just lost her husband to cancer it was a long and difficult process When you go through something like that for several years then you will see what a health problem is makes a pregnacy look like a walk in the park!! ? Sorry ladies Not trying to be a wise guy about pregnacies!! But I have watched from my perspective both events and they do not compare!! HOPE [email protected] is happy with taking this money By the way it is going on the 9th week now?? Who's right and who's wrong here?? don't takt an educated person to see you are the one at fault in this matter!! No more Lies and half truths !!! Just send the money back or well you know we have asked so many times I bet you know what we want?? Right!! Randy !! and my Great MOM
[ edited by rdecker99 on Apr 26, 2001 09:46 AM ]
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packer
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posted on April 26, 2001 09:04:57 AM new
Maybe we can have some in house mediators
I'll take a shot at it.
SEND THE CURTAINS OR ISSUE A FULL REFUND BY MONEY ORDER!
That was simple now wasn't it?
Buyer is not RESPONSIBLE for sellers personal problems.
case closed!
packer
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SmittyAW
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posted on April 26, 2001 09:07:27 AM new
rdecker99..
You posted the same post twice and I am deleting your duplicate post.
Smitty
[email protected]
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rdecker99
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posted on April 26, 2001 09:12:04 AM new
Ohh and by the way I reread your message I did notify Ebay about your Phone # it was not because you changed it that you had trouble it was because it was a doctors office in a different area code I was confused by this myself and the receptionist was nice enough to ask the people who also worked there if they knew you and they did not?? I will bet the number you gave Ebay is the old telephone # you had cancelled!! if so this is not legal and I sure hope another bidder see's this discrepancy and notifies Ebay as well?? Another Half Truth by [email protected] Why would I caontact information for your Virginia area code if I had your # from Ebay?? I still have the old # your were posting to ebay that is why they kicked you off!! and to let everyone know you are untruthful what was the tracking # if these were supposed to be sent UPS?? don't have on e do ya?? and how do you figure you are out $12 in Shipping costs?? My mom sent $91 and you never sent anything as I see it you are up $91 ???? I don't know maybe my Math is faulty?? Anyone elas see where she is out Shipping??? Thanks for this opportunity to let others who may be possible bidders to see what they will get when they do!!!
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marble
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posted on April 26, 2001 09:17:03 AM new
It sounds to me like mother and son aren't exactly communicating all the facts to each other. Maybe that's where the problem lies.
And I haven't read that the seller is using her pregnancy as an excuse for anything except that she needs the money from her eBay sales. According to her chronology, she shipped the special-ordered item just fine - once to an incorrect address the buyer gave her, and again to the correct address when she finally knew what it was.
As for "tiny account," that sounds like her terminology for the fact that she's not a high-volume seller. It also sounds like she went out of her way for this particular bidder, who sounds like she wasn't sure what exactly she wanted, asked for something else, and wasn't happy with it when she got it.
Good luck to both sides in resolving this. I suggest you refrain from name calling and threats, both of which will accomplish nothing.
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rdecker99
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posted on April 26, 2001 09:18:19 AM new
Thanks Smitty She has me all in a twist?? anyone know what happens to someone who get's negative feedback right after being allowed back on Ebay?? non of this would be necessary if [email protected] was honest from the start!!
[ edited by rdecker99 on Apr 26, 2001 09:48 AM ]
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ExecutiveGirl
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posted on April 26, 2001 09:31:50 AM new
rdecker: Wow, I feel sorry for you! The thread title should be "What to do when a SELLER costs you big time"!!
I am a seller and people like this make all sellers look bad.
Fancymama: If you really did ship the curtains, why not give the buyer the tracking number? Do you have proof of shipment? Was the package insured? You say this was on your "tiny account" - do you have another ID you list on?
It seems to me that the buyer would be happy with either (1) receiving their curtains they paid for, or (2) receiving a refund. Plain and simple. The need to change your phone number over a $91 transaction seems a bit extreme.
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packer
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posted on April 26, 2001 09:33:10 AM new
rdecker99
Take a chill pill, your losing credibility real fast with your ramblings and threats.
This bunch here on AW don't take kindly to that sort of thing.
packer
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SmittyAW
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posted on April 26, 2001 09:35:50 AM new
Rdecker99..
I know you are frustrated, but please refrain from name-calling and use the basic rules of etiquette when addressing any poster. To continue to do so may place your posting privileges in jeopardy.
Smitty
[email protected]
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engelskdansk
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posted on April 26, 2001 09:35:54 AM new
Moderator: Since when is it okay to post someone else's email address here? Rdecker's post at 09:18 should be deleted.
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rdecker99
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posted on April 26, 2001 09:37:13 AM new
HI Marble I do feel strange at calling names to anyone! She has me quite upset here I will refrain from any further titles?? My Mom has all the emails from her and I see her all the time She never special ordered anything?? she wanted and expected the curtains she had on the Auction She said she had other colors if she wanted them ??? My Mom just wanted the ones sh said she had??? We did not here of any color problem until the sixth or seventh excuse for them being late??? She told me she had the wrong address on the first box?? This is odd considering My mom had sent the correct address in the first three emails she sent back and forth about this auction?? When I did call after getting the correct Number from information for her she told me she had the box right in front of her and took my mom's address again over the phone from me personally?? We waited another 8 day's and this where we are now still waiting and trying any means possible to get her to send these!! We have told her to Refund the Money Excuses Excuses. Told her since she is so short of funds to send the curtains??? Excuses again?? 9 weeks My mom has nothing to keep from me My wife was there when these cutains were bought with BUY IT NOW my mother thought this would be great so she could get them Quick?? If [email protected] didn't have them in her possesion why did she list them for buy it now? Taking a pretty big chance I'd say. I do not get it?? I guess she expects everyone to just wait for more than two months and be happy about it?? Check my Feedback ? We have been at this for some time. I'll get the auction # for you you look at it and see what you think..
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engelskdansk
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posted on April 26, 2001 09:38:34 AM new
rdecker ... It's hard to drum up any sympathy for someone whose posts are incoherent and consist primarily of disjointed ramblings and threats.
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rdecker99
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posted on April 26, 2001 09:43:02 AM new
Engelskdansk She posted it heself in her first message Thought it was alright to respond this way?? You are all very helpful! It did take me to long to explain all the half truths !! Thanks to ALL!!
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NearTheSea
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posted on April 26, 2001 09:44:24 AM new
engelskdansk-the originator of this thread
gave her email on the first post, the same one as the other poster did.
[email protected]
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amy
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posted on April 26, 2001 09:45:12 AM new
Rdecker99...may i ask why in your first post on the thread you started did you say YOU had bought the curtains? Why did you need to mislead us as to who bought the curtains? You never mentioned in that thread that your MOTHER bought the item...why?
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Twelvepole
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posted on April 26, 2001 09:48:10 AM new
rdecker99 you have been screwed big time by this seller and don't let your anger come out here, use it to take this seller down, in any and every legal fashion available to you... you still can have Mom pull the contact info again to check the number you still have an unresolved transaction. If you sent the money through the mail, make sure you file mail fraud.
This seller is just one of the same type that seems to be cropping up on ebay... selling without having the item.
Don't come here and argue the point with someone that's not worth it. She screwed you and now wants consensus not to return the money, well don't give up until you get a refund!
Ain't Life Grand... 
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Twelvepole
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posted on April 26, 2001 09:49:39 AM new
What difference does it make amy? Mother, son stilled screwed by this seller.
Ain't Life Grand...
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kyms
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posted on April 26, 2001 09:50:09 AM new
geez, I wouldn't want to deal with either of you..I really don't understand the problem... The bidder wants the curtains, the seller wants to keep the money. What is the dilema? Send the curtains to the bidder, eat your fees and extras! We ALL eat fees and extras!
Please be mature and just send the darn curtains! What is to be gained from keeping this war alive? Have you nothing better to do than whine and moan about persecution? It would take far less effort to just get this deal over with.
If you want to remain on eBay, you just have to do the right thing. By getting involved in little wars, you will ruin your own business (be it big or small). Plus, life is too short for all this high drama..
Sorry, but this battle is kinda silly.
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ExecutiveGirl
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posted on April 26, 2001 09:52:00 AM new
Anyone can see that Rdecker is speaking on behalf of his mother. Regardless if it was HIM who actually bought the curtains, or his MOTHER who bought the curtains, the fact still remains, he/they were ripped off by this seller.
[ edited by ExecutiveGirl on Apr 26, 2001 09:53 AM ]
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amy
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posted on April 26, 2001 09:53:57 AM new
I think if we reread fancymama's first post carefully we will see that she only mailed the item out once (to an incorrect address). She claims that after she mailed it the buyer cancelled the order. The item was returned by the post office.
Looking at the email Rdecker99 posted in the first thread it seems very probable that in fact these were special order and the customer had cancelled after the seller had paid for and recieved the item from the supplier. The seller also, in that email, told the buyer she would be sending a refund on the 27th (tomorrow) when her husband got paid...and that it would go out by overnight mail (if I remember the method correctly).
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rdecker99
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posted on April 26, 2001 09:54:36 AM new
amy did not intend for anything to be missleading The first message was posted by me because My mom does not know where to get this kind of help (suggestions) of how to get help in a matter like this You have all been helpful so far!! and I thank you!! I have been rambling because of her lies! and missinformation ! Sorry for this I am done!! and Thanks again ALL!!
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marble
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posted on April 26, 2001 09:55:09 AM new
Geeze talk about your classic rush to judgement. It's not who presents the best argument, but who makes the best noise. Is that the status quo here?
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kyms
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posted on April 26, 2001 09:56:53 AM new
what do you mean?
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engelskdansk
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posted on April 26, 2001 09:59:19 AM new
Seems to me that....
1. Bidder wins curtains.
2. Bidder doesn't like the color of the advertised curtains and asks for a different colour.
3. Seller places a special order for curtains and lets bidder delay payment.
4. Seller notifies bidder the curtains were in.
5. Bidder sends payment.
6. Seller sends curtains to address bidder provided.
7. Bidder changes mind and says she doesn't want curtains.
8. Curtains are returned to seller because of wrong address.
9. Seller asks for fees to cover the charges she incurred because bidder asked for special order.
10. Stalemate occurs -- third party (relative) gets involved and things turn nasty.
There is no winning here -- the seller should never have tried to accommodate the bidder's request for a different colour. Regardless, in order to rid herself of a bad situation, seller should return payment and eat the fees.
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