roofguy
|
posted on May 2, 2001 12:17:24 PM new
Sounds like they verbally promise to protect everyone, while in writing they protect only themselves.
|
yisgood
|
posted on May 2, 2001 12:37:17 PM new
>>Sounds like they verbally promise to protect everyone, while in writing they protect only themselves.<<
The exact opposite of Paypal.
I like the idea of a service that gives more than they promise over one that promises more than they give.
http://www.ygoodman.com
[email protected]
|
commentary
|
posted on May 2, 2001 12:44:51 PM new
UARU
No commerce business blanketly spells out everything. None. Just look at the number of disclaimers on any stock offerings, credit card TOS, ISP signups, etc... That is why our court system is there to revolve disputes.
However, one do try to choose services where hopefully disputes are minimize. If you look at PayPal, Billpoint, and C2IT, who would you choose? Of course, one always have a choice of not using any of them.
|
jbooks
|
posted on May 2, 2001 01:03:37 PM new
It looks to me like they give advice on how not to buy or sell stupidly but only protect the actual transfer of money. Makes sense to me because that is what I'm using them for. To get money from one place to another. The advice is for my and my customers' benefit.
|
uaru
|
posted on May 2, 2001 02:05:20 PM new
commentary If you look at PayPal, Billpoint, and C2IT, who would you choose?
Well, lets see. If purchase with BillPoint or PayPal I pay the amount owed and that's that. If I purchase using C2it I pay the amount owed plus 2.2% (mininum 50 cents) and if the seller refuses the payment for what ever reason I must call to get my money back, and they don't return the 2.2%.
Tough decision, hang on. Let me get my calculator and figure this out.
|
commentary
|
posted on May 2, 2001 02:09:44 PM new
Clearly time to ignore a poster - zap!!!
|
vargas
|
posted on May 2, 2001 02:51:33 PM new
{b}commentary[/b] If you look at PayPal, Billpoint, and C2IT, who would you choose?
From a purely financial standpoint, C2it is the hands-down winner for one transaction.
I'm off to persuade a seller to sign up so I can get my $10 rebate.
While I'm at it, I'm going to add C2it to all of my auctions & EOA's & help my customers save $10, too!
|
brighid868
|
posted on May 3, 2001 11:14:23 AM new
why would I, as a buyer, sign up for a service that charges me money to use them, when others do not? Especially when I won't have the ability to protect myself if the seller defrauds me? If I buy using C2it and then have a legitimate complaint, you better believe I want the ability to charge back.
and as a seller, I do not believe that any service, anywhere, can protect against chargebacks. those of you becoming starry-eyed over citibank's service will be disappointed.
take cash/mo's/bidpay only, OR accept the risk (in my opinion, and experience, very small risks) of a chargeback. you are fooling yourselves thinking there is a third option until legalities governing credit cards are changed.
|
julie920
|
posted on May 6, 2001 03:33:40 PM new
I still havent heard from PayPal about what they are going to do over this frivolous complaint. I wonder how long this is going to take? : (
|
sulyn1950
|
posted on May 6, 2001 03:43:21 PM new
julie920-Do you keep a balance in your PP account? I have heard they "freeze" first, ask questions later. If they do freeze your account to conduct an investigation, people can continue to send you money, but you can't get it out.
|
julie920
|
posted on May 6, 2001 03:53:25 PM new
Luckily I have no money in the account. I withdrew it a couple of days before this all happened and asked bidders to send checks instead. I cant beleive they get involved in bidder complaints and determine if THEY think the item was good enough. I think I am closing my account. Its too bad too, because I really liked the convience of paypal and ran a lot of money through that account.
|
yisgood
|
posted on May 6, 2001 04:16:28 PM new
julie920: Before you rush out and close your account, let me give you a clue on what will probably happen.
Suppose your customer charges back $25 and you have no money in your account. Paypal will freeze the next $25 that comes in. They will then ask you to submit the proof of shipping as in the seller's protection plan on their site. Eventually you will get that money unfrozen (assuming that you are a verified business or premiere account and have followed the steps). The only problem is that Paypal leaves out a few of the details on the site. To get the protection, you must fulfill the following:
1) be a verified business or premiere account
2) have proof of shipping that is trackable online
3) have shipped to the confirmed address (though since DC doesnt show the address, I don't know how you can prove this)
4) have emailed [email protected]
5) have posted your complaint in the paypal section of this board
6) have complained to the BBB
Sometimes if you are in luck, you will actually get an answer before you get to step 6.
You are not alone. There are at least three others posting in the paypal section with the same problem. You can follow paypal in action (or is that inaction) in the paypal section and the play-by-play on my paypal page.
Let us know what happens in your case.
http://www.ygoodman.com
[email protected]
|
mrpotatoheadd
|
posted on May 6, 2001 04:27:19 PM new
julie920-
If you think there is the possibility that a complaint will cause your account to be restricted, the first thing you should do (if you decide to keep your account) is to change the email address(es) associated with it to one that nobody else knows. That way, your buyers will not be able to send money into an account that you may not have access to.
|
GreetingsfromUK
|
posted on May 6, 2001 04:29:40 PM new
I was the victim of an Ebay, Paypal fraud for $2,254.47. After two months I got my money back from Paypal and have no complaints against Paypal. The fraud has been filed with www.ifccfbi.gov
|
yisgood
|
posted on May 6, 2001 04:49:11 PM new
I think most folks here know that I am no pal of paypal. However I do have to say that restricted accounts have become rare and I have not seen any done over a single charge back in months. So I believe the worst you'll suffer is having the specific amount in question frozen until you can prove (and possibly for weeks after you prove) that you followed the procedure outlined.
http://www.ygoodman.com
[email protected]
|
julie920
|
posted on May 6, 2001 04:56:52 PM new
Thanks for your posts and great ideas. The buyer didnt complain that she didnt get her item, but rather that it was stained all over, which it wasnt (a pair of shorts). I emailed them the auction with the picture still attached and asked them to reveiw our feedback and her bid retractions. She has 40+ bid rtractions in the last 6 months! Several negs too.
|
shop4shoes
|
posted on May 7, 2001 04:13:28 AM new
Recently, I have been to offer my customers as many paymnet options as I feel comfortable with. I have a merchant account and I also accept several online services.
When I spoke to C2IT they also told me that there were no chargebacks. I still haven't signed up with them.
I also don't plan on giving them my social security number. None of my bank accounts have my SS#. You can get an identification number from the IRS for banking puposes only. Every bank that I have ever dealt with accepts them. This is one way to stop so much of your personal info from being out there.
|
julie920
|
posted on May 11, 2001 03:41:55 PM new
Conclusion! I just got a email from paypal stating that they do NOT settle disputes regarding the quality of merchandise and therefore, NO CHARGEBACK! Woooohoooo! PS Just checked the bidders feedback for the heck of it and she is NARU'ed with 48 bid retractions in the last 6 months!
|
