posted on May 14, 2001 07:50:04 AM
I always leave feedback for the buyers when I receive payment. I do not worry about retaliatory negatives. I check my feedback regularly and check off in my software those auctions I've received feedback for.
For those buyers who haven't left feedback, 2 weeks after I've shipped their items, I send out an email asking if they've received it and is everything OK? If so, then I'd appreciate feedback and note that I've already left feedback for them. About half of those who I send this email to do respond with feedback.
As a buyer, since I don't buy too often, I leave feedback when I receive the item. I'd have to say that about half of the sellers I've bought from never bothered to leave feedback for me. But since I don't buy that often, I don't solicite their feedback. I'm more interested in the selling side.
posted on May 14, 2001 08:09:55 AM
I too leave feedback when I receive payment. It is easier for me to do it when I am getting the package ready for shipping (e.g., insurance receipt, etc.) However, I have found 99% for the time when I am the buyer and the seller is a power seller they are the worst in leaving feedback. They leave none!! When I receive my package, I send the seller an email that it was received and then leave feedback. I used to leave feedback for them (power sellers), but now wait and see if they leave it for me. Perhaps some of them are too large and just don't want to take the time to provide customer service. too bad for them, because I am customer service oriented and I do not bid on their items ever again. AND while I'm on a roll, what kind of feedback am I supposed to give when I pay this power seller through Paypal the night the auction closes and the item gets shipped to me SIX count em 6 days later?? Then they have the gall to send me a catalogue with other items they sell (and remember I am paying the shipping on this too!) (the item was a pen) So I guess a Mexican stand-off will ensue as far as feedback is concerned.
[ edited by llama_lady on May 14, 2001 08:10 AM ]
posted on May 14, 2001 09:04:58 AM
>>When is the transaction complete? When the buyer lets me know that she is happy with the transaction or gives me a reasonable opportunity to make her happy with the transaction.
dubyasdaman,
If a buyer never contacts you to let you know that they are happy with the transaction then you don't leave feedback?
As a seller, I'm rethinking when to leave feedback. I used to do it automatically a few days after the buyer received their item. I just had someone leave me a neg saying that the book I sent them had been wet. This must have happened in shipping. The item was insured. But the buyer didn't even contact me prior to leaving the neg. And then when I contacted him he said he didn't want to bother with an insurance claim. He didn't neg me until I had left him positive feedback.
posted on May 14, 2001 09:52:56 AM
As a seller, I too leave feedback upon receipt of payment or actually when shipped, so the buyer knows that the item has been shipped.
As a buyer, If I haven't received feedback by the time the item arrives, then the seller can expect NO feedback from me, except of a negative nature if we can't work out the problem to MY satisfaction.
I don't "Trade" feedbacks period and if or when I am left a negative from a buyer, I will respond appropriately to the feedback and move on...
posted on May 14, 2001 09:05:58 PM
Seller lists item.
b) Buyer buys item.
[transactional commit takes place]
c) Buyer makes payment.
d) Seller receives payment.
[transactional commit takes place]
e) Seller sends item.
f) Buyer receives item.
[transactional commit takes place]
By your own admission payment is only the start of the transactual process. So why would one leave feedback before the transaction process is actually complete? The whole transaction should be reflected in feedback.
posted on May 14, 2001 09:20:28 PM
Are your lives so empty that feedback or the lack thereof really causes you to get a rise. If this wasn't so pathetic, it be laughable. As a seller, I do not leave feedback first nor do I request that feedback be left for me. In fact I'd preferred it wasn't left at all. It's a time consuming excercise with very very limited uses. You got to be really naive to trust feedback, I mean really naive!
