posted on June 26, 2001 09:48:44 AM
C2it told me their legal department is still debating whether to assign someone to the boards. Judging from the way Damon and others have been treated, there isn't much incentive.
Here is some info I got from C2it in response to my email yesterday:
1. Regarding taking funds out of an account due to chargeback.
The following is from the Help screen [url]
https://www.c2it.com/C2IT/help_mc.jsp#How_do_I_stop_cash_from_being_picked_up_or_how_do_I_cancel_a_Send_Cash_transaction[/url]
"Once funds have been picked up, the transaction cannot be cancelled or recalled."
Section V.D.2
"You acknowledge that once money is picked up by a recipient it is non-reversible and non-refundable."
In other words, c2it will not go into a recipient's account to pull back money. Once cash has been picked up it is irretrievable.
The right of Setoff (in T&C X.4) is against someone who is fraudulent. If you have two c2it accounts and defraud on one of them, C2it retains the right to recover our money from your other account. They do not retain the right to go into the account of someone to whom you sent money.
2. Regarding debit cards, banks do not allow them to give credit to a debit card. Therefore, you cannot download money, i.e. Get Cash, onto a debit card. I think it is a violation of Mastercard and Visa rules.
I know Paypal used to do it and got into some trouble with Mastercard over it.
"MasterCard and Visa debit cards may only be used to send cash at this time."
3. Regarding sending money to a non-existent e-mail address, there is no way for them to know that it does not exist until AFTER the e-mail has been sent. If the e-mail does not exist then the money will never be
picked up and the transaction will be automatically canceled after 90 days. Meanwhile, they send a confirmation to the sender so that if they bother to look at this confirmation and notice that they made a
mistake they can call customer service to cancel the transaction. There is a function currently being built so that you can cancel a transaction online without calling customer service.
4. I think the point deserves repeating that customer service representatives answer the phone almost immediately. The wait is all but non-existent.
So here it is. Facts, not attacks. Not quotes from 9-month-old articles mentioning fees that haven't been charged in months and complaining that setting up your bank account with C2it isn't instant while neglecting to mention that doing so with PP is even harder (as many posts here have shown.) If I went back 9 months looking for negative stuff about PP, I wouldn't have time for anything else, so I'll stick to the many problems reported just within the past week.
The only complaint about C2it that anyone could find here was someone who didnt read the TOS and therefore didnt understand why she couldnt withdraw to her debit card. C2it promptly sent her a check. You call that a problem? How does that compare to the hundreds of people complaining that they lost significant sums due to fraud and PP snafus? Again, if I included user errors as Paypal problems, then PP has millions of problems. C2it would still only have one.
It seems that you first stated your position and now you are reaching for any distortion to justify it. Let's stick to the facts. Has anyone had their C2it account restricted? Has anyone had a charge back? Has anyone been unable to reach customer service? Why attack a company (that charges 1%) over possible problems that haven't occurred while praising a company (that charges more than double) with many problems occurring daily?
posted on June 26, 2001 10:20:05 AMC2it told me their legal department is still debating whether to assign someone to the boards. Judging from the way Damon and others have been treated, there isn't much incentive.
I don't know... only using the treatment of PayPal as an example is probably not giving the best overall picture of how a company rep can be expected to be received.
Candi, the rep for U-PIC has posted on AW numerous times, with hardly any of the troubles encountered by PayPal. Then again, when confronted with questions from users (or prospective users), she provides answers, not copy-and-paste selections from their TOU.
Follow PayPal's path or U-PIC's- there is a choice. Be aware, however, that any company refusing to provide customers with clear, understandable answers to their questions and concerns in plain english is likely to find a less than enthusiastic reception.
posted on June 26, 2001 10:53:08 AM
Mrpotatoehead: Sorry to give the wrong impression. It wasn't C2it that brought up Damon's treatment here, it was my opinion. C2it is probably hesitant because as a major bank, their legal department has to rule on everything and allowing someone to come to the boards and make statements is not something the typical legal department would support.
But other than Paypal and once in a while Bidpay, which other payment service can be found here? Has anyone ever heard from Billpoint? Moneyzap? Paydirect? (has anyone even received an email from Paydirect that wasn't a canned reply?) C2it provides toll-free support, 24 hours a day. There aren't a number of problems posted here about lack of customer service. So what do they have to answer that you can't find out with a phone call or email?
posted on June 26, 2001 11:01:52 AM
When I log into C2it, I can get to a screen that allows me to e-mail their customer service as well. That way I don't have to log off and use my phone (or use up cell phone minutes).
posted on June 26, 2001 02:14:15 PMyisgood: Say what?? For the past YEAR, both PP & YahooPD have been downloading moola into me little ole USABancShares.com Mastercard Debit Card, without nary a fuss nor problem!
Methinks you is referring to the problems that PP ran into with CANADIAN Mastercard Debit Cards; no?
posted on June 26, 2001 02:27:38 PM
I can only venture a guess as to why C2it won't credit debit cards. When I first applied to one of the defunct services that sent payments as credit card credits (I forgot if it was Payplace or Payme), they rejected my first credit card (and it was a credit card not debit card). When I called to ask them why, they said that cards are tied to certain systems, some allow credits to be posted and others don't. It is possible that rather than try to work with each debit card on an individual basis, C2it would rather just work with credit cards only. In any case, this information was posted in at least three places on their site. Someone who didnt read the terms signed up and then posted a complaint here about it. In the complaint she does admit that a check had already been sent. So why are fols pointing to this as a reason to reject C2it?
Compare this "problem" to paypal which let folks in other countries open accounts and accept money and only afterward told them that they couldn't take it out. Now THAT'S a real problem. Or how about folks who became unverfied when PP's own bank shut down and had to jump through hoops to collect their money? I still don't understand why the same folks who are so forgiving of a service that charges more than double and has many problems reported, are so unaccepting of a service that has the lowest fees and has had only one non-problem reported.
posted on June 26, 2001 03:12:18 PM
Could someone do me a favor and just list briefly what C2it's terms are.
Like how much does it cost a seller for a transaction. How much does it cost a seller to remove money from their account either by a check or directly into their account. And I got from this board that my buyer will be charged 1 % of the sale to pay by C2it. Which I would be more than happy to possibly absorb. Thanks in advance anyone!
posted on June 26, 2001 03:58:43 PM
As an AOL user I have been looking at AOLQuickCash. As I understand it the fees for sending funds to me are $15.00. My UK Bank charges me $8.00 for cashing US$ cheques and Paypal charges me $1.50 to send funds to my UK Bank.
posted on June 28, 2001 07:46:03 AM
I told a friend what Executive Girl said about Paypal accepting Debit Cards but when he tried it, Paypal wouldn't let him use anything other than his bank account. EG, how come you can use a debit card for Paypal?
posted on June 28, 2001 07:51:24 AM
jbooks: I do not use Paypal any more. I closed my account with them a long time ago.
But, when I did have an account with them, I had all my money transferred to my Debit Card. I still use that same Debit Card for Billpoint (for over a year now), PayDirect, and I've used it with MoneyZap.
posted on June 28, 2001 11:12:11 AM
I have an essentially defunct Paypal account. I went into it today, added my debit card, and had my friend send me money. How do I put that money onto my debit card? Withdraw only gives me the option of transfering it into my bank account or sending me a check.
You only withdraw it to a bank account or via check. You could withdraw via debit card if you had the PayPal debit card, but there is no way to credit a debit card directly.
