posted on July 8, 2001 06:11:17 PM
Based on what's been said here, I'd probably return her money and consider the transaction void due to the buyer not abiding by the seller's terms. I'd block her from bidding again, file for credit, and relist.
Can you temporarily change your PayPal e-mail address to something the bidder can't guess (and remove your current e-mail address)? That way the money won't go through if she does try to send it again. You'll get a note that she tried to send it, but it'll say that you must register that address in order to be able to access the money. Her PayPal account will just show that the transaction is "pending". I haven't used PayPal in a long time, so maybe now there's a better way to do this.
I can't figure out what she thinks she can turn you in for, when it appears that SHE'S the one not following the rules.
posted on July 8, 2001 06:27:55 PMyou should not even bother to post and waste our time on a sunday afternoon reading this post
hwahwahwahwa
Whether you like it or not, each and every User is entitled to post within this Forum provided those posts conform to the requirements outlined in the Community Guidelines. Your comments are unnecessary - either use the "ignore' feature or hit the "back" button.
posted on July 8, 2001 08:23:29 PM
I agree, send back the money, block her and neg her. This buyer needs to learn intimidation does not rule the world, or this seller.
About a month or so ago, I had the high bid on a price guide. Seller emailed me 3 weeks later that the USPS had lost the book and they received the empty package back.
I got a form from USPS where the seller was applying for 4 times what my high bid was. According to seller that amount included a second price guide they were sending as a surprise! Yeah, right!
I did not fill out the form but sent a note to USPS explaining what the true value of the item lost was.
I don't care if the seller wanted to rip off the USPS, just don't expect me to help.
posted on July 9, 2001 06:44:47 AM
Now, now.
Only an idiot would come here and say that they were the buyer that did not want to follow the sellers TOS.
posted on July 9, 2001 08:19:13 AM
Just an update...
I have read all the posts here and thank each and everyone of you for all your help. I composed a firm email to the buyer basically stating a lot of what was discussed - insurance fraud, me setting terms not her, how I can report her to ebay for threatening to neg me, etc.
She emails me back and says she refuses to email me again and to just send the package.
I have it all ready to go - insurance for only the amount of the item, however am hesitant still as I don't like how she's treated me, bossed me around and basically really upset me and threatened me, sending me my paypal funds BACK, etc.
Should I just ship it, neg her and move on or send the $$$ back again and continue to battle? I don't want to change my paypal email as I have lots of sales going on so she can keep sending it back which is also costing $$ in fees, am already out 2 sets of fees from her.
posted on July 9, 2001 08:24:45 AM
Say - OopS! Sorry but the cat knocked it over and broke it. Here is your $ back. Please do not bid on my auctions in the future.
CC to Safeharbor.
posted on July 9, 2001 08:35:42 AM
Lauren,
Is there any way to mail it cheaper (to help recoup fees you have already lost), and still have delivery confirmation/insurance? I am not sure what the item is but that is something to consider.
posted on July 9, 2001 09:00:59 AM
how do I block her from continuing to send me the $$ back via paypal?
That's where I am having a problem. I already sent her $$$ back once yesterday morning and she sent it back DEMANDING I ship - it's costing me in fees and aggravation.
I don't care about the neg just upset over all this.
posted on July 9, 2001 09:09:00 AM
I'm not a PrayPal user so I'm not certain, but do you HAVE to accept any payment submitted?
I thought you had to click a link or something to accept a payment and if you didn't then it wasn't accepted?
I would caution against sending the item at this point because you will have 'not delivered/item not as described' type problems hanging over your head.
Whatever you do - Good Luck - you are going to need it!
posted on July 9, 2001 09:19:05 AM
I almost wish this was mine. She keeps sending you money via PayPal? I'd keep sending it back minus the fees.
I would also alert PayPal as to the problem. I know their customer service isn't the best, but you'd have an email record that you contacted them. And of course alert SafeHarbor.
The drag of it is that if you change your email address at PayPal and you have any outstanding auctions where someone might pay you at your current email address, you have to do a lot of work to inform all your Accounts Receivable that your paypal email has changed. But this might be your last resort.
I think at this point, if this was my "customer," I'd probably stop being professional, and tell her to leave me alone because she's a horrible human being and I don't want anything to do with her. I'd also cc her on any email I wrote to SafeHarbor, PayPal, and even her ISP if it goes that far.
posted on July 9, 2001 09:21:47 AM
I can mail it cheaper for less insurance - I stated in my terms "priority shipping including insurance for $4.60" - that's exactly what she gave me, but am out paypal fees now and I want delivery confirmation to save my own butt - she seems to think you get a signature on insured mail but you don't.
I have not accepted her paypal payment yet, can I just deny it and keep denying it? I never thought of that. Most of mine you don't chose but her's you do as her addy is not verified.
I am worried if I mail she will complain too - it's a necklace. Will say it didn't look as described, blah blah. then another part of me says mail it, neg her and be done with it and don't accept it back if she has a problem.
posted on July 9, 2001 09:24:55 AM
Sadie999 has a GREAT idea! This time, when you send it back, take ALL previous fees out, then, if she keeps sending it back, take those fees too! I would first email her, CC to Safeharbor, and Paypal, (and keep yourself a copy). Explain to her that you feel the auction is null and void due to her refusal to follow your TOS, and explain to her that each time she sends payment, you will deduct what Paypal charges you to receive that payment, and return it. Maybe when she realizes it will be HER losing the money, she will quit!!!
posted on July 9, 2001 09:37:22 AM
I'd check with PayPal directly (CALL THEM) to see if you can block payments from a certain customer.
Then tell her that effective immediately your company's policy is that unsolicited payments will be donated to X Charity in the name of the individual making the payment.
Send the money to the Humane Society or something in her name and address and let it go at that.
If I go up to someone's account at a bank and deposit money into it, it is a gift -- they are not obligated to me.
Make it clear that the deal is off. Period. Once she violated the TOS, you had no business pending with her. Quit going around in circles on this. Apply for FvF refund and move on.
posted on July 9, 2001 09:54:25 AM
Hi,
That is good that her address is not verified (in this case anyway) because you don't have to accept payment. Do everything outlined above (CC safeharbor and paypal) and take out the fees when you refund her money. if she sends it again, take out the fees again. If she is that foolish then she deserves to be out the $ (my opinion).
I agree that if you mailed it she would probably find something "wrong" with it and she could do a chargeback. It is not worth the aggrevation.
And I thought all of the wacky bidders were coming my way this week-- glad to share them with you. :0)
Take care,
AT
posted on July 9, 2001 09:58:00 AM
If it's a situation where you have to accept or deny the payment and you DON'T accept it, it would seem that you aren't being charged any transaction fees. I could be wrong, but that's the way I thought it would be...Anybody know?
PS...I doubt seriously if I'd send the merchandise to this person..They need to do some serious growing up.
posted on July 9, 2001 10:20:13 AM
I emailed Safe Harbor - if for nothing else to cover myself. the fact she threatened to leave me a neg. is WRONG as well as all else.
I have to wait 36 hours though and not sure I want to keep dealing with this.
Sometimes I wonder if it's worth the aggravation she's causing me of giving the $$$ back, etc. - I do know she will have a problem with it by the way she's acting but my time/mind set is more important.
am waiting to hear from Safeharbor and will decide then and not email her. Also not sure how to contact paypal but will find out. I did not accept her payment.
posted on July 9, 2001 10:26:00 AM
I agree with all the posters that think it is best to not send the item to this person. Once they get it you might still have to deal with the hassles of they are not satisfied with it.
And if you can deny the paypal money just leave it there unclaimed.
Save everything you have from this person.
ebay will not NARU you for this.
Best of luck.
posted on July 9, 2001 12:19:18 PM
If she has an unconfirmed addy...DO NOT ACCEPT PAYMENT!!! you will have no proctection from Paypal, and all she has to do is claim non-receipt of goods and Paypal can take the money back from you with no recourse.
posted on July 9, 2001 01:05:05 PM
walmart,kmat,home depot,nordstrom,neiman marcus .......... have rules & regs for their stores as well. Try telling the managers there that they HAVE to accept payment from you.
posted on July 9, 2001 01:32:58 PM
there will always be problem buyers,ask any of these retail stores-walmart,kmart,home depot,neiman marcus etc.
a few years ago when trading beanie babies was the rage on ebay,two dealers traded up a big storm,to the tune of 7000 dollars worth of beanies.
one claimed she fell and ended up in a hospital and was not able to answer email and ship goods.
the squables between the two became so vicious,ebay finally threw both of them out.one of them set up her own website to auction beanies ,dont know what happen to the other??
we are all newbies in retailing,it does not hurt to ask ourselves what will big companies such as walmart,kmart,home depot,neiman marcus do when they have problem buyers,these companies spent a lot of money to finetune their store policy to serve their customers and guard their bottom line.
one must do both,or one wont be around for too long.
