kiawok
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posted on July 9, 2001 02:19:15 PM
Sara
Just for the record, I was referring to certain lurkers as idiots, not actual registered AW users. 
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Powerhouse
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posted on July 9, 2001 02:21:13 PM
NightBird, it might be nice to wait for a response from SafeHarbour, but you may be waiting a very long time as thier response ratio isn't the greatest.
Actually there should be nothing to wait for. You should just be letting them know that you are experiencing difficulty with this buyer, have been unable to resolve it with them and are filing for FVF's.
If you are waiting for SafeHarbour to support you or give you any advise that you haven't already heard here, it isn't comming.
Again - Good Luck!
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nightbird84
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posted on July 9, 2001 02:31:26 PM
I am torn - I know she is getting away with it if I send item, but other part of it is tired of dealing with her sending the paypal back, the fighting, etc.
I have the item ready to be shipped and am tempted to send today, insure for $25, add delivery confirmation and be done with it.
Let her leave me bad feedback, she'll get it right back - am not worried about that.
I know most of you say to ask for fees back and paypal her the $$ back but again she can keep sending it and emailing me, etc.
I do think Safe Harbor will take forever.
Although I know I am right, i rarely deal with such nutcases so part of me feels to go ahead with deal and neg her, block her and move on.
Decisions!!
you all are great though! Has anyone here refused to sell to someone due to a problem?
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RainyBear
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posted on July 9, 2001 02:40:11 PM
If I were you I'd bite my lip and just send it. Get it out of there and off your mind. It's definitely worth it for the peace of mind!
Even if she comes back with complaints after the fact, at least you've gotten past one stage of the battle... and who knows, maybe if you send it she'll be (relatively) happy and you'll never hear from her again.
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mikea
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posted on July 9, 2001 02:54:44 PM
If she has an unverified address you do not have to accecpt her payment.When she checks her paypal account it will show up as unclaimed.I would send her an e-mail explaining that the transaction is void and she should get her money back from paypal.End of story.Shipping anything to a problem customer with an unverified paypal address is just asking for more trouble.You know she will say the item never got to her and you will have no choice but to refund her money.You are giving this woman way too much power over you by playing along this long.You've done your part,now let it go.
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Triggerfish
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posted on July 9, 2001 02:55:48 PM
I'd block her email address too so that she can't send you emails. That would also preclude "you've got cash" emails from PayPal. Might not hurt to make sure your home phone # isn't on the ebay customer base either...
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nightbird84
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posted on July 9, 2001 03:09:53 PM
She is having me send to a different addy anyway - she says USPS fails her 100% of time - whatever.
I almost agree with Rainybear and feel like sending it.
How do I block her emails though?
i still have not decided, have another 90 min to do so.
If I do send it, it's not out of her bullying me, but just out of me having better things to do than continue this with her. Make sense?
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peiklk
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posted on July 9, 2001 03:16:02 PM
NO. You have no guarantee that sending the item will end this.
You've gotten quite a few feedbacks here that say don't send it and I repeat it: DO NOT SEND THE ITEM TO HER.
You're letting HER make you feel guilty. She's wearing YOU down and getting her way, no matter how you want to spin it.
You asked for advice FAST and you got it. You've been dragging this on for days now. Make a decision and get on with it.
Not trying to sound harsh -- but you've received some very good advice from many of us, but you keep coming back with the same problem.
Most of us would do the "right" thing and not send it to her. Her putting money in your account does her no good -- she cannot force you to comply when she's already voided the deal. Ignore the money, send it to charity, or whatever.
Or if you want to ignore sound advice and take the risk and send her the item -- when she pays you everything -- then do it and move on.
But this waffling back and forth is frustrating to more than just you.
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kiawok
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posted on July 9, 2001 03:18:38 PM
Ditto to what peiklk just posted.
Good luck, it sounds like you may need it.
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sadie999
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posted on July 9, 2001 03:25:54 PM
NightBird, I've never refused to sell someone something but I have offered to cancel the transaction if they feel my terms are not to their liking (i.e. they're starting to give me a pain in the ass with all their hassles). I tell them I'll file for my fees back in a way which won't hurt their standing.
I've been lucky in that they've backed down so far.
Think about it this way: this lady has caused you this much grief just bidding and paying for the item. Do you really want to extend this? If this is an "Accept/Deny" PayPal payment, I wouldn't accept it on a bet. And I wouldn't answer anymore of her emails.
There are great people and there are jerks. Life's too short to waste on the jerks.
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nightbird84
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posted on July 9, 2001 03:50:05 PM
Peiklk,
I understand your thoughts however while a lot said to not send it, many also said to send it and be done with it. I am weighing both options as this is not easy and never meant to post the problem over and over, was just stating and asking how to do certain things - ie how to block emails, get in touch with paypal, refuse paypal payments, etc. And yes, it's a hard decision, I read one post that says don't sell, another that says do.
I will make a decision and stick by it.
I do thank everyone for all your thoughts and again have read each and every one.
I'll post update!
Lauren
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peiklk
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posted on July 9, 2001 04:01:27 PM
Well, it seems the DON'T SENDS have far outweighed the SENDS.
As for PayPal, go to Paypal.com, login, and click the HELP link in the upper right of the screen. There is a CONTACT US link that will provide you with a phone number.
Under options, I think you can choose to deny payments from non-verified addresses.
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debbielennon
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posted on July 9, 2001 04:39:56 PM
You do not need to accept or deny her PayPal payment. It will sit there unclaimed for 30 days (unless she cancels it) and will then be returned to her by PayPal. If you let it sit, I rather doubt that she'll send another payment.
I would not ship for the simple fact that she already told you she would leave a neutral if you shipped. I would file a NPB with eBay and select the option that bidder refused to follow your TOS, then file for FVF and relist ASAP. Be sure to email her that she is not to bid on any more of your auctions & CC to SafeHarbor. Add her to your blocked bidders list and then relist.
You can't send it to her if you don't have it anymore!
I would be worried about any claims she may try to make about non-receipt or attempting to do a chargeback. PayPal could freeze your account if she tries either one of those.
Cut your losses now.
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thedewey
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posted on July 9, 2001 04:51:06 PM
Just something to consider.
If she's being this much of a pain now, before the item has even been shipped, think how much of a pain she can (will?) be after she gets the item in-hand.
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nightbird84
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posted on July 10, 2001 06:32:24 AM
Update - I went ahead and sent the item, insured for $50 and delivery confirmation. I know after reading the last post now I probably shouldn't have (great post!), but it was too late and I felt my time on this was more important than fighting this.
She keeps writing asking for the confirmation # and I've ignored and deleted her since that came out of my own pocket and I want nothing more to do with her.
I probably didn't do the right thing in shipping with the majority saying don't and I know that, but I did what I felt was right and I am glad you guys all helped because it made me understand and see things in ways I never would have - regardless of my final decision. Thanks to each and every single one of you!
I will not let this ever occur again and nip it in the bud right away if someone does this again. I won't hesitate.
I'll post and let you know if she returns it - hopefully not and I am prepared for her bad feedback regardless but she's getting it right back!
No word from Safe Harbor either.
Thanks again!
Lauren
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peiklk
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posted on July 10, 2001 06:43:26 AM
Then can we PLEASE lock this thread.
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barrelracer
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posted on July 10, 2001 06:52:58 AM
peiklk
If this thread bores you then don't click on it!
Lauren,
You are the seller and the ultimate responsibility lies with you. No need to apologize
Best of luck with your customer! Hopefully this will be the last of her.
~Not barrelracer on ebay, don't pick on them!~
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hwahwahwahwa
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posted on July 10, 2001 08:13:42 AM
i agree with peikik,IT IS TIME TO LOCK UP THIS THREAD.
not every one makes a good ballerina,not every one makes a good retailer.
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nicepolice
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posted on July 10, 2001 09:44:53 AM
HELLO......I don't believe DoggieLover is the buyer but instead just someone trying to cause problems here (I can't remember what you guys call these types). This person does not frequent this message board because they just signed up on the 8th!!! Has only 2 posts. If I'm wrong, where is DoggyLover now????
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Triggerfish
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posted on July 10, 2001 10:01:03 AM
I'm thinking he/she went back under the bridge!
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SaraAW
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posted on July 10, 2001 10:05:09 AM
This thread has become unproductive and is therefore locked.
Sara
[email protected]
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