lowprofile
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posted on August 27, 2001 03:33:57 PM
I just bid and won an item.
I paid with paypal right away...the seller now wants 8.00 more for shipping as I am in Canada they say.
The terms if the Auction said this:
Buyer pays fixed shipping charges. Seller ships internationally (worldwide).
See item description for shipping charges.
In the Description it says this:
Buyer to pay $5.20 for shipping.
To me it looks like they will ship it anywhere for 5.20. Now they wont sell it to me and they are sending back my paypal money.
Should I leave a negative? They should have said 5.20 in the USA anywhere else will be more.
What do you think??
Thanks
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nowwhat
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posted on August 27, 2001 03:42:11 PM
I think that to protect himself from the very situation he is now in the seller should have stated that the $5.20 is for U.S. only.
However, since you are in Canada I'm sure you know that it costs more to ship to your country. That being said, you should have e-mailed him with your address and then paid the proper amount. If the seller had typed that shipping is 50 cents by mistake would you hold him to that too? I think you should pay the $8.00.
[ edited by nowwhat on Aug 27, 2001 03:43 PM ]
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engelskdansk
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posted on August 27, 2001 03:47:50 PM
As a Canadian I would always ASK first about shipping -- clearly (whether they said US shipping or not) they meant $5.20 for the United States, not Canada.
However, unless you bought something VERY heavy, $13 seems quite high for postage.
Have you checked the USPS site to see what the actual costs of postage will be?
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lowprofile
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posted on August 27, 2001 04:08:19 PM
Yes I would hold them to 50 cents...
It is not my responsibilty to make sure a sellers listing is correct.
This seller has over 1500 positive feedback..they are not new to Ebay and should not have said it was 5.20 for international.
Should I neg them, YES!
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slinkyeye
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posted on August 27, 2001 04:08:51 PM
As a Seller: I will honor what was stated in the ad.
As a Buyer: I know I'm playing games. The seller boobooed and I'll take advantage.
('nuff said)
Slink Eye
--------
OLD JAPANESE SAYING: More Talk - More Mistakes, Less Talk - Less Mistakes, No Talk - No Mistakes.
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shoshanah
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posted on August 27, 2001 04:11:47 PM
Just a personal opnion: If I lived in Hong Kong, in good conscience I would have questioned the Seller as to the shipping cost to such a distance....So, let your conscience be your guide...It goes beyond "he said, she said", "he did, she did..."
********
Gosh Shosh!
My "About Me" Page
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retailguy
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posted on August 27, 2001 04:31:36 PM
Provided the seller is NOT marking up the shipping charge then you are wrong.
If the seller is marking up the shipping charge, and I think he is entitled to just a bit, as he must fill out customs paperwork and stand in line, then he is out of line.
Why don't you try a compromise and have it shipped "ground" (4-6 weeks) and offer to pay the ACTUAL SHIPPING CHARGE that he incurrs. Worst he can say is "NO".
Negative feedback is a waste of time and vindictive. It's always better if you work things out. If you were my buyer, I'd retaliate in an INSTANT. Of course, I wouldn't be returning any payment, I'd be working things out.
Ask yourself, is Negative Feedback going to hurt a seller with 1500 rating more, or is it going to hurt YOUR profile more???? Work it out, you'll be glad you did.
retailguy
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jeanyu
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posted on August 27, 2001 04:37:40 PM
Geesh Lowprofile, to the letter of the law!
Sounds like you knew they screwed up their postage and more than happily paid that auction off fast using paypal.
This kind of attitude makes me feel crumby.
So whatever, leave the neg. They will leave a neg. You won't have the item and the seller may be a bit more wise in the future as how to word their shipping policies.
Look at it this way, you taught them an invaluable lesson. And you both got negs for the "letter of the law".
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engelskdansk
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posted on August 27, 2001 04:46:28 PM
lowprofile-- you are TOTALLY in the wrong. You know that postage is higher to Canada. You should have asked first. Any action you take now after the fact to complain about how hard done by you are only shows how unprofessional and immature you are.
It's bidders like you who cause US sellers to question selling to Canadians.
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MartyAW
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posted on August 27, 2001 04:58:16 PM
Hello engelskdansk,
Please refrain from addressing lowprofile according to his personal traits. Please focus your attention on discussion of the subject matter.
Thank you for your cooperation,
Marty
Moderator
[email protected]
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dman3
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posted on August 27, 2001 05:22:06 PM
I hate to rain on your Happy little postage dance here but it is the bidder responcablity to make sure the sellers listing is correct !!!
in my case if I had made the error I would live up to the terms, but my auction clearly state that international bidder out side the USA should email for shipping rates frist.
playing games is all great fun till the day it all come back to bite you in the butttt..
This situation is both right and wrong now as a good ebay user do the right thing !!!!!
http://www.Dman-N-Company.com
Email [email protected]
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Eventer
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posted on August 27, 2001 05:38:30 PM
lowprofile,
The seller made a mistake and should honor the amount they listed. Then they need to change their wording (if they haven't already).
nowwhat, engelskdansk,
Yes, shipping to Canada is higher but I have items where I charge a fixed amount whether it's to Tulsa or Tunisia...same charge.
So your assumption there's always a higher rate for international isn't correct.
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wrightsracing
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posted on August 27, 2001 05:53:48 PM
I have to ask this, I state in my auctions, buyer to pay shipping & handling = xyz.USPS priority mail. A few lines down, I put in that I accept all international bids, For a quote on shipping, email me. As I have this stated in my auctions, would you pay me 1st and then hope I would ship at the amount I have stated above.when it clearly states to email me for a shipping quote?????? Just asking in case I need to make some changes in my listing ad. I guess all of the canada bidders I have had, are wonderful, as they email me ahead of the auction closing, or right after it closes.
[ edited by wrightsracing on Aug 27, 2001 05:56 PM ]
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DrTrooth
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posted on August 27, 2001 05:54:48 PM
The Seller is in NO WAY liable to shi your item for the amount that was clearly an error. The basis in law for this is something called "unjust enrichment". [we just went thru this very thing with a carpet purchase. As long as the error was caught before the payment is made, the vendor has the right to catch it and make the adjustment.
If you had received the item and then the Seller tried to collect, then you would be in the clear.
I do hope that when your turn comes you will bend over and take it like a man all the while remembering this day.
Dr. Trooth
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jeanyu
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posted on August 27, 2001 05:58:31 PM
wrightsracing--to be on the safe side, made sure that you say USPS United States shipping. That way, there is no doubt. USPS can be confusing to a lot of bidders not savvy with abbreviations. Just a thought.
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opsitsme
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posted on August 27, 2001 06:11:38 PM
You are completely in the wrong. If you post neg feedback, that is purely vindictive. You knew going in that you were in Canada, the seller did not know this. Had he posted the auction on eBay Canada in Canadian Dolklars, you would be in the right, but ifg he posted it on eBay USA in $US, then you are wrong. Pay his extra money and stop complaining. It really is not necessary to play these games and to get so many people involved. If you REALLY did not know that this was the right thing to do, then you have no right to be using the bid process at all on-line, because you are clearly out of your depth, but if you are just trying to see if you can gat away with it, well of course you can, you can always get away with something, but it always comes back to you 10 times worse, so, go do the right thing!
Steve
opsitsme
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barbkeith
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posted on August 27, 2001 06:21:03 PM
Just do the right thing. Nobody's perfect.
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ptimko
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posted on August 27, 2001 06:32:07 PM
I would consider the possibility that if you start leaving negative feedback for cases like this your likely to get negative feedback in return. Not to mention that you run the risk of being blocked by the seller and other sellers for future auctions if they should happen to feel that you were in the wrong. It seems that opinions in here are rather split as to who is right or wrong...
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ijusthaveit
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posted on August 27, 2001 06:46:00 PM
Whoops I put $5000.00 on the custom slip,and checked merchandise.Have fun paying the tax,also sent it surface.Pay the man his due.Gotta go.
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kiawok
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posted on August 27, 2001 06:54:42 PM
Interesting ...............
BEFORE everyone jumps all over lowprofile, I would think one should have asked what the item being shipped was? ie size & weight
I've been doing this online stuff for a few years now, and 99% of my auctions have a fixed shipping cost for the US & Canada.
I also check off -
Buyer pays fixed shipping charges. Seller ships internationally (worldwide). See item description for shipping charges. and there's only ONE shipping price unless it's going overseas.
Yes, if I was going to place a bid from across the border I would ask first to make sure, but IMHO it IS NOT the buyers responsibilty as to how a seller writes a description.
One would think a seller with 1500 feedback would have their act together by now.
Are ALL their auctions worded like this?
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tjbrocean
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posted on August 27, 2001 07:02:33 PM
I as a seller always honor what I state, which I have made the same mistake once and I honored the shipping price I had stated so I agree with lowprofile the seller should honor what was stated, he should leave appropriate feedback so other Canadian bidders can be aware.
Just my humble opinion
Jenns_closet
Jen
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litlux
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posted on August 27, 2001 07:27:37 PM
lowprofile, I wouldn't neg 'em yet.
Yes, the seller screwed up, and should be a mensch and apologize to you and eat the extra postage. But if you want the item, send the extra $8 and watch for the postage on the package.
If it is a screw job, now you have a credible neg to leave that will help people ie "Seller charged $13.20 shipping, postage was $5.20."
I hate how many auctions say see description for shipping costs and there is nothing there, or no set amount. I state that my shipping is $3.95 for Priority Mail, and many Canadians send me that amount. Since Priority isn't available to Canada, I use Air Letter Post and usually end up making a dollar on the deal.
Canadians make up 7% of my customers, and I love 'em!
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Triggerfish
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posted on August 27, 2001 07:35:41 PM
I don't know about this but, if the ship cost for U.S. would be $5.20, I am assuming that the item packed weighs 3lb or less.
Now, that will ship in the U.S. for $5.20 priority and if you were to ship that same pkg to Canada by air letter post I'd bet it would cost EVEN LESS to ship it. Adding $8 to the $5.20 sounds just too outrageous anyway.
It also sounded like his listing implied the ship cost was $5.20 across the board. I wouldn't have been surprised by that, assuming it is a fairly small item that weighs less than 3lb. Since the last couple of usps rate changes, you can send something letter post pretty inexpensively to many places!
That said, I side more with lowprofile...
(edited cuz I just wrote a bunch of rambling crap without paragraph breaks! sorry..)
[ edited by Triggerfish on Aug 27, 2001 07:39 PM ]
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dman3
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posted on August 27, 2001 07:35:57 PM
I have to agree my item usually ship the same fix price us or canada this depends on if the buyer want faster delivery or not but in genral I tell any buyer from canada the shipping cost is the same.
but this could be a biger heavyer item..
http://www.Dman-N-Company.com
Email [email protected]
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riga31
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posted on August 27, 2001 07:42:54 PM
If the seller had any smarts he would ship it for the stated price.It also seems to me that an extra $8.00 for mailing to Canada is rather strong. We ship close to 20% of our stuff out of the USA and in general shipping costs,without insurance,are not that high. The item probably can be shipped North of the Border by surface for very little more than mailing in the US. Air mail is another matter. That can be a lot more.
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ibuypaper
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posted on August 27, 2001 09:15:52 PM
Seller is about on target for shipping.
Per USPS International Rate calculator:
Global Pri. Envelope: $14
Airmail Parcel Post: $14.25
Economy parcel Post: $14.00
Airmail letter: $8.95
Ecomony Letter: $7.20
That said, were I the Seller, I would eat the difference IF my ad did not state International as a different price.
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bemused
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posted on August 27, 2001 10:46:35 PM
International bidders who play these type of silly games are no better than any other scammer who ruins the auction experience for everyone by seeing what they can get away with instead of being honest. This includes those that try to bully U.S. sellers into lying on U.S. government customs forms and negotiating shipping after the fact instead of emailing the seller before bidding to get a quote. When you wonder why so few sellers go international look in the mirror. That being said I quote "Domestic" shipping in my ads and invite international bidders to email me for an airmail quote.
Clearly this seller was quoting domestic shipping in the listing. His "inflated" quote for Canada is another matter entirely if that is the case. How is being dishonest and preying on this seller making things better for anyone. The motivation here isn't to teach a valuable lesson, its greed and personal enrichment.
Btw, if you quote "USPS Priority Mail" in your auction there is no way that should be construed as a quote for International shipping since that is a Us only class of mail. International would be "USPS Global Priority" since we all have to play lawyer for the International hucksters. Most people understand that "Fixed" means U.S., are you sure you really want fixed International? I guess all us U.S. sellers should quote the highest rate (Japan, etc.) just to cover every destination then. Would that be more to your liking?
Go ahead and neg away, It'll be very enriching for all involved.
[ edited by bemused on Aug 27, 2001 10:53 PM ]
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bemused
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posted on August 27, 2001 11:02:02 PM
This kind of reminds me of those sellers that quote a shipping price in their auctions but don't state how the item will be shipped. They are roundly chastised when someone thinks they are getting Priority and it arrives 1st class for a lot less. My question is are they anymore dishonest than the buyer that originated this thread? In either case it was premeditated.
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outoftheblue
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posted on August 27, 2001 11:07:41 PM
Even though our auctions clearly state "Please email for international shipping rates". Some international customers still use the Billpoint instant pay feature or pay by PayPal (using the domestic shipping rate) immediately after the auction has ended.
I have nothing against international bidders, unless they play games like this that end up costing us time and money...
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kiara
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posted on August 27, 2001 11:17:12 PM
My question is are they anymore dishonest than the buyer that originated this thread? In either case it was premeditated.
The motivation here isn't to teach a valuable lesson, its greed and personal enrichment.
I am always amazed at the mind readers. Did lowprofile admit to this?
Isn't there the slightest possibility that lowprofile bid and paid based on shipping rates that they paid on previous purchases?
Edited cause mind reader is two words.
[ edited by kiara on Aug 29, 2001 06:36 PM ]
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