posted on August 27, 2001 03:28:22 PM
I just had an auction end for a widget that weighs 15 lbs, with packaging it turned out to be 20lbs. Potential problem: Buyer did not ask before the auction ended how much shipping would be - it is around $23. Why do I think this is a potential problem? His/Her feedback is 0.
I mentioned in my email to please feel free to check USPS's website to validate my shipping quote (I do not charge packaging/handling fee)... but I still have a sinking feeling that there will be a fit being pitched shortly.
Who knows, maybe the buyer will suprise me? Ya think?
posted on August 27, 2001 03:52:05 PMMurphyBird ~ Did you mention the weight of the item in your auction description? I usually do that so that people understand that shipping might be on the high side. I think giving the USPS website is a good idea. Other than that there's really nothing else you can do at this point. Are you shipping Priority? You might want to check the Parcel Post rates as they might save your buyer some money.
posted on August 27, 2001 04:18:21 PM
In my auction I state that the widget weighs slightly over 15 lbs and that I estimate packaging to add another 2.5 lbs, but I would not be sure on the weight until the auction is over and the item packaged - I state this in my auction that I do this in order to have the item available for questions or more pictures. I sell antiques and collectibles, so usually my items (including this one) are not a dime a dozen.
And yes, my auctions all have my zip code in the "Location" field. The difference in shipping to his location between my estimated 18 lbs and the actual 20lbs is $1.30.
posted on August 27, 2001 04:35:35 PM
I suppose most people look for a $ amount rather than a weight amount. Perhaps it might be best if you could list a precise $amount, by using the farthest state from yours when your enter the "From / To" zipcode fields. Then, once you know for sure which STATE the person is from, you can go back to the online Postal Calculator and make the adjustment.
It seems easier to just pack the item, then weigh it, rather than guestimate.
Good luck. Hope it all turns out OK for you.
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posted on August 27, 2001 06:10:31 PM
I usually have a good idea how much weight packaging will add - but then again I usually ship pottery/glassware - not the heavier stuff.
I've heard back from the buyer, he didn't complain, just asked if he could give me a FedEx Billing number to charge the shipment to. Anyone ever done this?
posted on August 28, 2001 06:34:33 AM
I've never done it on eBay, but it shouldn't be a hassle.
I've worked at other businesses where for whatever the reason, the recipient of documents, etc., might want to use their own shipper. Usually it was either a courtesy or because they had an account and could receive it faster/less expensively using that account than we could provide with our shipper.
Edited to add: I do agree with providing a range or some estimate of shipping. "Ships anywhere in the US for $X. Since shipping might be less depending on your zip code, if you'd like to have a quote before you bid, please email me at [email protected]"
