posted on December 13, 2000 03:51:20 PM new
As long as we have you here Pam, I would like to discuss security.
We sellers want security and safety as much as you do. We do not want people using stolen, forged, whatever, credit cards to pay for our auctions, anymore than you do.
If ExchangePath would wise up and work with the sellers on this security issue, you would have a larger chance of success.
Holding sellers responsible for bad credit card charges is ludicrous when we have no way to verify or check the card, person, billing address for the card vs shipping address, etc. Can you see where we are coming from?
Personally, I feel that a credit card charge should show on our accounts as "pending" until it is totally verified by you that it is indeed a good charge. But, it must show on our account so we can keep track of where we are at too.
Once you change "pending" to "processed" or "accepted", it should be your responsibility then, because approval and acceptance of the charge by you is telling us, Time to Ship!
If there is a chargeback, it should NOT be taken at face value and the buyer should be made to prove their loss. Immediately deducting the chargeback from our account, because that is the easy way out for you, should not be legal if we are not allowed to state and prove our side. Is ExchangePath not allowed to dispute a chargeback with the credit card companies?
There's more, but I'll step back to let some others voice their opinions now.
posted on December 14, 2000 01:31:34 AM new
Can anyone even get to the ExchangePath web page? For over a week now, every single time I have tried to access it my browser (tried both Netscape and IE) tells me there was no response from the server!!
posted on December 14, 2000 05:28:13 AM new
Dear exchangepath--
Suspended here, too. Received one (1) e-mail in response to my inquiries, which basically said "you have to open a new account".
I don't want to open a "new" account. I want to DELETE my existing ExchangePath account-- the one with all of the Credit Card information alread-entered (but suspended anyway).
posted on December 15, 2000 07:07:08 AM new
Hi,
I'm here. heygrape, you have raised some good issues that we need to address. Once we get through the backlog of customer service inquiries, we'll be able to focus on enhancements like these (to make both of our lives easier.)
kenzy, I think someone emailed you.
Saffyland, is your ISP located outside the US? That could be the reason you're having trouble accessing our site.
Pam
posted on December 15, 2000 08:59:47 AM new
grapey, i got my account unsuspended but my original problem still remains...the fraudulent money is still there....I don't know if i can trust EP to handle my money..
posted on December 16, 2000 12:53:45 PM new
Ok, so was it a free day or just a ruse?
I had open the account before the free listing day (but can not remember exactly when) and have only had one customer use it ( as far as my emails tell me).
Yes, I recieved an email confirming payment from a customer Last Friday (NOT yesterday, BUT last Friday) and in that email was told to click the no-exciant link to check...
OK so I go and tryto log on to check my account, only to be told that my account was closed!
I emailed and emailed customer support and on WEd. I fianially got the reply email that someone has posted already (about closing fraudulant accts)!
I continued to email EP and have gotten no further results...
I emailed the customer and told them to cancel the payment thru EP and to use Pay~pal or Bill~Point as I will no longer be using this service!
I have my own off line merchant accts and may start using them for Ebay and Yahoo auctions...I haven't decided on that point!
EP: How can you sit there and accuse people of being fradulant if you have not even had activity on their account? Needless to say, this is not the way to conduct a business!
I have a very LOUD vioce and will tell everyone near and far NOT to use your service!!!
It is true, YOU GET WHAT YOU PAY FOR!!!
I did not Pay to be Screwed though and never expected to be treated like this from a business!!!
mistressjewelry
posted on December 16, 2000 09:52:53 PM new
tc61380 -- Leave the fraudulant money sit there. Don't touch it with a ten foot pole. Eventually, ExchangePath will get around to wanting it and it will be there for them to take instead of getting into your bank account or credit card.
posted on December 16, 2000 09:56:39 PM new
An Open letter to ExchangePath and Mr McGinn,
We have been in contact with you for the last 2 weeks trying to resolve the problems you have created to interrupt the normal course of our business. We have first acknowledged you of a potential fraudulent user and then you have shut down our accounts. The only email we have received from you acknowledged us that we have received 4 fraudulent transactions including the one from Chris ([email protected]) We have at several times acknowledged you that this user if fine and is not fraudulent. Since then you have only insisted that if we ship any item we will be charged back.
We have contacted Mr Siegel, General Counsel & VP, we have sent him a week ago a demand letter in which we have acknowledged your services that if you do not reply to our requests and clarify the situation with us as well as our customers we will be obliged to pursue any available legal avenue. You have received the demand letter last Tuesday and since then you did not reply to our requests.
Not only you disregarded our requests but also you continue to defame our reputation and character. The email received by our customer ([email protected]) confirms this. You state that we were not cooperating and we were on probation!!!
Sir, I want to refresh your memory and let you know that we have called you first to alert you about a potential fraud. Secondly, I want you to remember the numerous times you have promised us to conclude your "alleged" investigation in no time. You also mention that we had a balance of $0 on one of our accounts while your collegues and Mr Siegel acknowledged that we had $1500!!!
We have transferrd all of your emails, the emails that we've received from our customers to our attorney. I will be in contact with you on monday morning. If this matter is not resolved and we do not receive the clarifications that we need, we will be really glad to file the law suit against you on 12/19 as promised. We have also advised Mr. Siegel about you releasing our personal and private information to random EP users who call you as well as you acting as the owner of the account and sending funds from our account with no authorization. We would be really glad to confront you with these facts as well as your user agreement in front of a civil judge.
In the meantime, I would like you to email me urgently about the user ([email protected]) and inform me one last time that I can go ahead and ship this person's machine. His shipment is very late and it is your fault that all this confusion happened.
PS: Mr McGinn, I want to thank you very much because since the poor customer service that we have received from your company we have opened our own certified merchant account. We are very happy that we are not ony a BBB certified company but we are in process to be certified by Bizrate program. Just in case that you still think we are a fraud!!!
posted on December 16, 2000 10:12:54 PM new
My ISP is within the USA ... still can't get to main Exchangepath page. I am under the umbrella of ISPs that are owned by Earthlink.
I feel like I was suckered by Auction Watch into signing up for a very shady service. I doubt I will ever see the reimbursement for the 'free listing day' on eBay. So not only has this whole experience soured me against ExchangePath, but I have reservations about the credibility of Auction Watch also.
I made the mistake of trusting Auction Watch once, but won't EVER make that mistake again.
posted on December 17, 2000 01:41:22 PM new
I would have to agree with Saffyland concerning AW's integrity-judging abilities.
AW first partnered with PayPal, and we have all seen how quickly PayPal has lost all credibility with a portion of its user base.
Now, AW has partnered with ExchangePath, and they don't seem to realize how shaky users' perception of online payment services have become. I did not rush to sign up for EP, like everyone else, because I have seen far too many PayPal horror stories.
To call a user "fraudulent" when no activity at all has been recorded on the user's account is irresponsible at best. The only "activity" many of these users have seen is the 10 bucks from signing up through AW.
EP's non-existant customer service has no excuse. PayPal's non-existant customer service and boisterous "freezing" of accounts has already been established, and has poisoned many users from online payment services...now, add EP to the list, and what is the perception?
Checks and money orders have worked for online auctions before, and are a mainstay for many. The mail still is delivered six days a week. When the money is in hand, and the item paid for is shipped, no fraud is involved, and no "freezing" of accounts is available.
AW, on the other hand, should partner with MoneyZap, or one of the other brick-and-mortar bank-run payment services, if AW feels it must partner with a service. AW's credibility is on the line now as well.
These comments are strictly my own opinions, of course - your opinions may differ.
posted on December 17, 2000 03:10:55 PM newAW, on the other hand, should partner with MoneyZap, or one of the other brick-and-mortar bank-run payment services, if AW feels it must partner with a service. AW's credibility is on the line now as well.
If AW was an impartial observer in the matter I'd agree with you, but they aren't. AW has other factors to consider.
[i]In July 1999, AuctionWatch.com raised $10 million from leading venture capital firms including Sequoia Capital and CMGI's @Venture.[/i
The relationship is easier to understand if you are aware of that fact and this fact.
posted on December 18, 2000 04:00:09 PM new
My kikatAW account doesn't say suspended. I even offered the additional information a few weeks ago. BUT mysteriously my password and user id is invalid!
I guess I should be REALLY concerned because for all I know someone got into my account and changed my password and has all my info!
Yes I am concerned that my checking account will be wiped out and my credit card charged up!!!!!
posted on December 18, 2000 04:30:39 PM new
I just wrote to try to get some help awhile ago, about this matter. I had never used any of the servces of any kind before. I had a considerable amount of money put in for the 1st time. I joined 12/7/00. Are they just going to keep my customers money, that is supposed to be mine? Am i supposed to mail the items?, When i can't get in? I would have had my money order by now, & had been able to use it for Christmas. I've had a hard time trusting the services on the net, now I know why. Will we ever be able to get our money? I have another customer supposed to put money in today, thru EP, guess i should have insisted on the postal money order. Should i have to wait even longer than the 48 hrs? Just trying to understand, WHY.
posted on December 18, 2000 04:37:19 PM new
Hey, EP Pam if you are still looking at these boards help me get my account unsuspended. I received a payment by "accident" from a buyer who should have used paypal so I opened an EP account, including sending my CC information and all the new stuff. Today I go to get my money out and it says my account is suspended. I waited the two days that it says for you guys to verify the card that was used and then sent the item when it said the payment had cleared. Now I can't get into my account and no one is answering my emails. My account is fourgrahams.
Please help me.
posted on January 2, 2001 05:40:44 PM new
I did my best to keep ExchangePath, but it's been too long since I requested to get some input to and from the powers that be.
There has been no effort that I can see that ExchangePath wants to hear from us.
I have found it necessary to remove the links from my auctions and have requested both my accounts closed.
I'm sorry. Best of luck to you ExchangePath in all your future endeavors.
posted on January 2, 2001 07:25:03 PM new
I am confused...
Has anyone recieved thier funds for the" Free Listing Day"???
I worked with EP and finially got old acct opened (after opening new one as EP instructed me to)
Then I closed old acct only to loose the $10 bonus! (shoulda Known!)
I have email support at AW about the Free Listing Day Refund and have gotten no reply...(2 emails and one to go out shortly!)
If anyone has recieved the "free listing Day" refund, email me and let me know how you did it!
Who do I need to talk to, write, plead with!?!?
Thank you and Happy New Year to All!
Oh! Thank you AW for no longer having EP as a partner!
Lydia
[email protected] or [email protected]
posted on January 6, 2001 08:25:30 PM new
Pam,
My account has also been suspended since the end of November! I wasn't even on there long enough to be suspended! I submitted the information that was requested when I signed up!
I have filed a complaint with the BBB in NY. All I can do at this point is warn everyone about this website! I have written on all my auctions BEWARE OF EXCHANGE PATH! and that I no longer accept it!
I have emailed customer service numerous times and I have called more then enough! I am very upset at this point! If you can help me I would appreciate it! jnyhart1AW is my user id.
jnyhart1
posted on January 9, 2001 06:13:56 PM new
may as well copy & paste...
nothing has changed.........
I am confused...
Has anyone recieved thier funds for the" Free Listing Day"???
I worked with EP and finially got old acct opened (after opening new one as EP instructed me to)
Then I closed old acct only to loose the $10 bonus! (shoulda Known!)
I have email support at AW about the Free Listing Day Refund and have gotten no reply...(2 emails and one to go out shortly!)
If anyone has recieved the "free listing Day" refund, email me and let me know how you did it!
Who do I need to talk to, write, plead with!?!?
Thank you and Happy New Year to All!
Oh! Thank you AW for no longer having EP as a partner!
Lydia
[email protected] or [email protected]
posted on January 9, 2001 07:05:02 PM new
posted by: ChristopherAW
Hello mistressjewelry,
We did send a total of $4.50 to your ExchangePath account, username
mistressjewelry. That was for 6 items with a 25 cent listing fee, 3 with a
50 cent listing fee and 1 auction with a $1 listing fee.
If you were in touch with ExchangePath and they had you open a new
account, wasn't the moneys from your old account supposed to be transferred
to your new?
Call them up again and ask what they did with the money you had in your
original account? I would assume if their workaround to fixing your old
one was to open a new one you would have at least been credited what
you had into your new setup.
Regards,
Christopher
thank you christopher,
i thought so too, but as far as they were concerned,
the only money in the old acct was the $10 that i lost
when i closed that acct.
thank you so much for getting back to me so fast, i
had sent many email with less results...
at least i know know that it was not aw who dropped
the ball and i will go back on the boards and say just
that.
i really like the aw service and you have been a1.
thanks again,
lydia
posted on January 12, 2001 05:05:53 PM new
1-12-01 They Are Back!!!!!!!
I thought I was rid of these, what? Maybe I
will skip that word. I rec. an e-mail on 1-12
saying my account had been reactivated !!!!
JOY JOY JOY!! I closed it once, you would think that was enough. I will not do business
with a company ran in this fashion, and wonder if anyone would in the so-called REAL
WORLD. In this one you have your reputation and that is all. 2 buyers of mine thought I was nuts when I asked them if they had paid by EP because My access was denied, yet AW said they had paid using EP. FOOL ME ONCE
SHAME ON ME, BUT IT WON"T HAPPEN AGAIN...
