gamecock
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posted on June 19, 2000 07:40:02 PM new
1) Ok I signed up for the auto link feature. What time of day does the
autolink run? (It hasn't for me yet today)
2) Is there any limit to the number of free listings per day or for the
week? Ebay allows 1000 per day. So, for example, if I start 1,000 auctions -
will I get credited for $250?
3) When will the credits be issued? On a daily basis?
gamecock
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sylswa
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posted on June 19, 2000 09:28:41 PM new
Good questions--We also had some other questions concerning the free listing week and sent an email addressing these questions
last Friday, still no answer from PayPal
concerning this issue (3 days later)...
Also, now we are wondering what happened to the 24/7 service for business account--does this really exist??
Guess by the time they answer us Free
listing week will be over!!!
So far, knock on wood we have had no problems with PayPal and they have been a dream, also our auction sales have doubled since we have added it to our listings.It has been a wonderful service for us and all of our customers have been more than pleased with it. But,we do believe they need to give some fast attention to their customer service relations area.
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momof3boys
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posted on June 20, 2000 05:55:16 AM new
gamecock I have had a problem with the Free listing week and just want to warn others of a potential problem with the free listing week.
I listed 100 auctions yesterday, only to find out that I won't be getting credit for any of them. I have the html code for my link to paypal within my auction descriptions. So, the auto update feature will not recognize my auctions, and therefore not credit my account. 
Needless to say, I am not a happy camper because no where on the paypal site does it say that having the HTML within your auction will interfere with the auto-update. I called customer service and was told that I could go in and revise each of those auctions and take out the link and then go back and auto update, but frankly, I cannot spend another entire day on those same auctions. I have also emailed customer service asking that the credit be manually put on my account.
We will see what happens. Mainly wanted to alert others to be sure and take the code out before listing your auctions.
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gamecock
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posted on June 20, 2000 11:08:23 AM new
I just called the 24/7 business account line and after being put on hold 15 minutes was told:
The overwhelming demand for free listings has caused a bunch of bugs in thier programming to surface and the auto link thing is not working. My guess is that Ebay has something to do with this. The programmers are working on the problem and should be fixed soon. Only a small percentage of people using the auto link feature are having it work for them. If the problem persists, free listing week may be extended for the period of this feature not working. That is what the Paypal person told me.
She also told me that: the auto link feature will work no matter if you already have the link in your template or not. Since it is added at the bottom as additional html, it is not affected. Now if you have already been to the Paypal site and put the link in that way, then no it will not work.
There is absolutely no limit on the number of auctions. (Ebay will let you do 1,000 per day)
The credits will take about 3 business days to show up in your account.
comments???Any Paypal employees lurking here? Is all this correct or was I getting the line from the cust. service rep.?
gamecock
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PaypalDamon
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posted on June 20, 2000 03:57:44 PM new
Hi. I am currently lurking the boards and I am sorry for the delay in getting back to you. I am checking on all of these issues to make sure that they are indeed correct. Please be patient as I get all of the information.
Damon
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Paypaldamon
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posted on June 20, 2000 04:36:10 PM new
1) We run it at various times of the day, according to traffic levels.
2) No limit.
3) Credits will be issued before the end of the promotion.
As a reminder, this is for all business accounts only.
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momof3boys
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posted on June 20, 2000 05:12:12 PM new
Hi Damon
Can you give more information regarding the issue about the auto-link feature working/not working if the html is already in the ad?
Customer service told me that is why I didn't get credit although it isn't mentioned anywhere on the site. They told gamecock that was not the case. So will be issued credits for the items listed yesterday and will the link ever be inserted?
Thanks!
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gamecock
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posted on June 20, 2000 05:29:47 PM new
I get a different story each time I talk to someone different. I wish Paypal would get thier story together and tell us straight up the truth.
The last person I talked to told me this:
"In looking at your eBay listings you do have a PayPal logo on your listings at this time. If these were inserted by you manually than the Automatic Daily Updating will see that you already have a logo on that listing and not update the listing, thus you will not be credited the .25 fee. I would remove all PayPal logos from your listings and then start over and enable the Automatic Daily Updating feature."
This is not right! Had we been told this yesterday, I would have taken the link out of my auction template. Now they expect me to go back and revise 500 auctions! That would take a whole day or more. Paypal: Why don't you clearly post the rules of this promotion on your website?
I've been a loyal customer since Paypal first started. I put the link in my template to save me time. Why are you penalizing me?
We are paying a lot of money now for your service with the business account. I don't mind. You need to make money just like I do. But this customer service I have gotten today is awful! I have been lied to and told 4 different stories each time I talk to someone different. I expect better support than this for the fees we are going to be paying.
How much trouble would it be to manually give me a credit for the auctions in effect yesterday? That would be the right thing to do. That would be good customer service.
gamecock
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PaypalDamon
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posted on June 20, 2000 05:38:10 PM new
I am checking on the listing issue brought forth from gamecock. Thank you for your patience as I get the right answer for you and the right technical information (as it relates to how it is calculating).
Thank you!
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gamecock
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posted on June 21, 2000 12:00:13 AM new
Well I just got through revising the first 100 auctions (out of 501). Took all mention of Paypal out of the auction templates. Man are my fingers hurting from all the copying and pasting.
I sure hope the Auto-link kicks in tonight and puts the Paypal link on my auctions!
Well, let me go... Only 401 more auctions to take the Paypal links out of!
The @#%$ link is there, does it really matter who puts it there?
I'm really trying hard not to get mad about this. I really am...
gamecock
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gamecock
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posted on June 21, 2000 07:34:28 AM new
Well guess what folks... The auto-link feature is finally working. At 5am pst this morning, the link was added to all of my auctions.
Guess what else, it put the link on all of my auctions, WHETHER THE LINK WAS ALREADY IN THE TEMPLATE OR NOT! Even the ones I had not changed yet. This is something I tried to tell Paypal cust. service that it would do yesterday. But no, they said if the link was already there, then it won't work. Well, they gave me the incorrect information again.
I'm happy now, no more auctions to go back and change. Now I can spend my time listing more stuff.
Paypal really bungled this whole thing up. They need to inform thier tech support people what is really going on, so they can give people the correct information. This situation has really left a bad taste in my mouth concerning Paypal cust. service.
We are paying a lot of money now for this 24/7 support. You'll be able to hire some people who know what they are talking about and can give me straight answers instead of this runaround.
Oh well... life goes on... On a positive note about Paypal - At least you can talk to a live person unlike the even worse customer support at Ebay.
gamecock
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sylswa
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posted on June 21, 2000 10:08:33 AM new
Congratulations Gamecock glad to hear your auctions got the auto link added----now if only they could get it to work on some others, I have one auction out of everything I am running showing the auto-link WOW!!! explain that, as for the rest of my auctions it is now Wednesday and no auto link on any more of them....I have called (and yes got right through they were very nice, emailed, etc.....still NO auto link. I have had no
problems with PayPal (this is the first and at least it is minor just annoying when I could have put it there myself with no problem) myself and our customers are very happy with the service, but they need to get this fixed since we now have to pay things should work correctly.
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paypaldamon
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posted on June 21, 2000 10:16:27 AM new
1) Ok I signed up for the auto link feature. What time of day does the
autolink run? (It hasn't for me yet today)
2) Is there any limit to the number of free listings per day or for the
week? Ebay allows 1000 per day. So, for example, if I start 1,000 auctions -
will I get credited for $250?
3) When will the credits be issued? On a daily basis?
The auto link feature adds automatically depending upon traffic. In most cases, it should add fairly quickly.
No limit to the number of listings.
Credits will be issued as the information comes in and as quickly as we can process them.
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paypaldamon
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posted on June 21, 2000 10:17:50 AM new
sylswa
Are you still having an issue with the auto link feature?
Damon
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gamecock
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posted on June 21, 2000 10:31:53 AM new
I'm very pleased with the speed that my Paypal account was credited for the free auction listings.
The auto-link put the links on my auctions around 8am est and I had a credit for $184 on my Paypal account within a few hours. They even issued additional credit to make up for the 1.6% so that you get the correct amount.
Things are starting to look a little better with this free listing promotion. At least thier billing department seems to be on the ball!
Now let me get busy posting auctions... only 2½ days left...
I'm happy now... Thanks Paypal! 
gamecock
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paypaldamon
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posted on June 21, 2000 10:38:00 AM new
You are more than welcome gamecock. Thanks for your patience.
Momof3boys, are you still having an issue with the auto link? please send me the information to [email protected] with what is occurring.
Damon
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sylswa
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posted on June 21, 2000 12:38:14 PM new
paypaldamon
Yes, I still have no auto links on my
auctions (except for 1) I have more
auctions scheduled to run this evening
and my others don't even have the link
on them yet........
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paypaldamon
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posted on June 21, 2000 12:42:34 PM new
Thanks for the information. Are you getting any error messages or do you complete it and it doesn't download at all. Have you tried it again since the initial problem?
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sylswa
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posted on June 21, 2000 12:52:11 PM new
Damon, I have re-tried over and over because
that is the only answer I can get. I get no
error messages everything is normal. Auto link is set for eBay etc...
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paypaldamon
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posted on June 21, 2000 12:53:32 PM new
Thank you. Can you send me your email address to [email protected]?
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gamecock
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posted on June 22, 2000 12:51:16 AM new
When does the free lising week actually end? Can we list Friday and have the auto-link pick the auctions up Friday night/Saturday am? Or is Thursday the last day we can list?
gamecock
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momof3boys
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posted on June 22, 2000 07:06:14 AM new
Damon,
I still do not have auto links in the 100 auctions I listed on Monday.
I emailed you yesterday with the information.
The auctions I listed yesterday did get the auto link added just a few moments ago, but I still need the ones from Monday done.
Please help!
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rbowen
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posted on June 22, 2000 08:38:23 AM new
Hi all!
I must have missed the boat on this one. Is there a link you can post about the free listing and the payments for having a paypal link in your auctions? I did a quick look on the paypal website, but didn't see anything about credit for links etc.
Thanks!
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paypaldamon
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posted on June 22, 2000 09:11:52 AM new
Starting Monday, June 19 through Friday, June 23, 2000, we'll cover your basic eBay listing fee by crediting $0.25 into your PayPal Business Account for each auction in which Automatic Daily Updating inserts a PayPal logo.
How do I take advantage of this promotion?
Sign up for a PayPal Premier/Business Account.
Activate Automatic Daily Updating for eBay auctions.
This is just our way of thanking you for making PayPal the most frequently used online way to pay for auctions!
What is Automatic Daily Updating?
PayPal provides you with the option of having AutoLink automatically post PayPal logos every day on all your auctions listed on eBay, Yahoo!, and Amazon. With AutoLink's automatic daily updating, you'll never have to worry about adding a PayPal logo to your auctions again; AutoLink will place your chosen logo in every auction listing you add in the future.
To activate Automatic Daily Updating for your eBay auctions:
Log in to your PayPal account and click on the Auction Tools tab.
Go to "Add a PayPal logo to your auction listings" and then "Automatic."
Enter your eBay User ID and password, and you will be taken to the "PayPal AutoLink for eBay" page. Check the box at top of the page to activate Automatic Daily Updating.
What is a PayPal Business Account?
In addition to all the standard features available on personal accounts, Business Account holders also receive numerous PREMIUM FEATURES, including:
Ability to do business under a corporate or group name.
Exclusive 24-hour-a-day, 7-day-a-week customer service hotline.
An optional automatic sweep of your PayPal balance into your bank account at the end of each day.
Special promotions, such as weeks with double ($10) referral bonuses and free auction listings.
And, within the next few weeks, Business Account customers will also be able to take advantage of the following tools and features:
Download your transaction history into QuickBooks or Excel.
Accept PayPal payments on your own website.
Pay multiple recipients by uploading a batch file of your recipients' email addresses.
Receive interest on your account balance.
Optional ATM/Debit cards and checks.
And, most important of all, Business Accounts will be featured in our upcoming shopping tab, where over 2 million PayPal users will be able to make instant, online purchases from your business.
To take advantage of these powerful premium features, as well as our Free Listing Week, just login to your PayPal account and click the "upgrade" link on the right side of the screen. The entire process takes less than two minutes, and you'll soon have access to the most powerful payment tools on the Web.
Thank you for making PayPal the #1 way to pay for online auctions!
Sincerely,
The PayPal Team
www.paypal.com
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paypaldamon
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posted on June 22, 2000 09:13:05 AM new
Momof3boys
I sent the information along to QA yesterday. Please feel free to contact me again at [email protected].
Damon
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paypaldamon
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posted on June 22, 2000 10:38:38 AM new
For business account holders, all auctions that Automatic Daily Updating places a PayPal logo on by 11:59PM Friday night will be included in our Free Listing promotion.
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Empires
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posted on June 22, 2000 12:15:48 PM new
You can not sign up for a busienss account if you already had an individual account, and cancelled it. The email remains in the server at Pay Pal as a "security feature" so they say. So, if you already registered an email, then deleted it- the email remains in the server. Hence, you can not even sign up for a business account using your original email account as it will state, "that email is aleardy in use", which it is not. It ghosts the email address to imply it is in use. Pay Pal is loosing money on this by a glitch in the program. I've called it in 5 times and the people in Ca. offices need to get it fixed as there are many complaining per Pay Pal reps. It was unclear in the description when adding on an email address as to where the checks for that email would go. I goofed and now can't resign our sister store up for a Pay Pal account with that email address. I can't change it, since that would mean changing our eBay email as well. Stinky!
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gamecock
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posted on June 22, 2000 12:23:16 PM new
Empires: Click on the Upgrade link at the Paypal site. Don't try to create a new account. Upgrade the one that you have.
Hope this helps!
gamecock
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gamecock
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posted on June 22, 2000 12:32:50 PM new
The Auto link did not run last night/this morning on my auctions that I posted yesterday.
What's going on Paypal???
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paypaldamon
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posted on June 22, 2000 12:48:00 PM new
The downloads for the links do depend on traffic. This should show up later. If it fails to do so, please contact me at [email protected]
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