tomwiii
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posted on July 30, 2007 07:28:07 PM new
I used to belong to a UK organization that promotes good auction practices and ethics...
I've written the head-honcho there describing this thread, asking his opinion of this UK bidder's behaviour, and will post his reply just as soon as I receive it, along with inviting him to join in here...
It's worth noting that he has some general guidelines for Brits selling to buyers overseas...I think this particular section is germaine to our discussion here:
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Customs Paperwork
When posting the winnings you need to attach a green customs sticker to the parcel (The CN22). The item description should be filled in. The value of the item should be entered, this should be the value of their winning bid, not including any shipping charges. The merchandise box should be ticked and you need to sign on the dotted line at the bottom of the form. Different countries have different import regulations and some check incoming post more thoroughly then others, you might be asked to tick the gift box by some buyers (as gifts are exempt import duties), it is up to you what you do in this case but you are breaking customs laws / regulations if you make an incorrect declaration. It can be worth adding a line to your terms and conditions stating that the buyer is responsible for all import duties as some do not realise that having paid you to ship the winnings they may be charged import duties by their post man when he delivers the parcel.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I should note that I've always had wonderful experiences with UK bidders -- next to the Japanese, the Brits were the BEST! Twas the DUTCH that drove me stark raving bonkers...
[ edited by tomwiii on Jul 30, 2007 07:34 PM ]
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agitprop
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posted on July 30, 2007 07:45:39 PM new
whatnot3,
Looks like a newbie that doesn't understand how VAT works on imports from the USA. Might be useful to point them to this useful website for more details on their responsibilities. eBay also say the same thing here...
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hwahwa
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posted on July 30, 2007 08:13:30 PM new
If you ship UPS or Fed Exp,you can pay the customs fee for him.
At least this is how it works for me years ago as they can look up the fee and include it in shipping .
So could the other sellers be using UPS or Fed EXP and quote him shipping plus customs?
this may explain why he accused you of overcharging shipping as he assumes he is paying you not just shipping,but shipping plus customs.
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Lets all stop whining !
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hwahwa
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posted on July 30, 2007 09:08:01 PM new
Does the item really cost 43 dollars to ship??
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Lets all stop whining !
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tomwiii
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posted on July 31, 2007 05:16:43 AM new
I did get a reply:
"I am under the opinion that if a UK buyer buys goods from over seas from the UK, The buyer would be responsible for paying any customs due to HMCustoms&Revenue on the item unless other wise stated in the advertisement."
You might want to start a thread here:
http://forums.ebay.co.uk/forum.jspa?forumID=7
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hwahwa
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posted on July 31, 2007 06:13:30 AM new
If you take your package to UPS,they will look up the code based on your item description and then figure the customs fee based on that code and the amount declared.
Then you can choose whether you want to pay customs plus shipping or just shipping.
The idea is to expedite customs clearance.
DHL will prepay the customs fee for its customers ,but I doubt if the other carriers will do so,I know US post office will not.
Whatnot3 collects 43 for shipping on a $300 dollars item,her buyer may assume $43 includes customs as well as shipping so now he refused to pay extra.
If he said he has no problem with the other sellers,then these sellers could be shipping via a private carrier .
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Lets all stop whining !
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glassgrl
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posted on July 31, 2007 06:16:14 AM new
IMHO I would contact (starting with) your local Post Office and find out who you need to contact. This almost borders on Mail Fraud doesn't it? Is this "person" getting all their ebay purchases via "gift"?
I would think the USPS would be able to locate the package and if it has in fact been delivered but waiting for the import duties to be paid maybe they could return the package to you? You may have to contact a bigger city post office - I think my closest mail fraud office is about 2 hours away.
I would definitely start with contacting the PO and not waiting on PP or CC chargeback. I would PRINT OUT all the emails from the buyer and take them with you to the local Post Office and show them.
PS I would not contact the buyer anymore.
[ edited by glassgrl on Jul 31, 2007 06:18 AM ]
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whatnot3
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posted on July 31, 2007 08:05:47 AM new
He just wrote and wants to settle for half of the customs fees now. He says it is is £38.52 and if I refund $35 he will also withdraw the negative feedback too.
I am thinking it is going to be the best way to finish with this. If it gets returned and I have to pay return shipping, I will have spent more than twice that in shipping.
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hwahwa
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posted on July 31, 2007 08:08:28 AM new
Sounds fair to me!
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Lets all stop whining !
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TheFamilyBiz
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posted on July 31, 2007 08:12:41 AM new
Withhold your feedback until he withdraws his.
Also, keep the e-mail that he just sent you and forward to eBay's Trust & Safety when it's all done. Explain that this buyer extorted $35.00 from you in return for removal of the negative feedback. Depending on the level of experience of the person who reads it, they may not like that.
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zoomin
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posted on July 31, 2007 08:25:42 AM new
I'm with FamilyBiz on this one.
If this were NOT an international transaction, I'd say ignore him ~ paypal will find in your favor.
Seller protection can be iffy with international sales although I think if you spoke to a live body at PP they would resolve this in your favor.
Wait for the mutual withdrawal.
Then send the feedback extortion e-mails to eBaY.
Then send the $$, IF you want to.
You are in no way responsible for paying this persons customs fees.
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whatnot3
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posted on July 31, 2007 08:25:56 AM new
I just looked at paypal and I don't see a way to refund it. I am sure not going to send it in a separate payment.
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merrie
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posted on July 31, 2007 08:48:38 AM new
You can send a partial refund through PayPal.
I understand your reasoning for doing this, but it would stick in my craw. This guy is bad news!!
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whatnot3
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posted on July 31, 2007 08:54:35 AM new
I don't see any way to do a refund of any sort.
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Toasted36
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posted on July 31, 2007 09:11:41 AM new
You have to go into the original transaction,scroll to the bottom area . Hit refund payment . The next page will let you refund the amount you want.
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pixiamom
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posted on July 31, 2007 09:12:44 AM new
On your eBay listing of the item, click on View PayPal payment. When viewing the PayPal payment, click on the link near the bottom of the page in tiny print: click here to refund payment. It will allow you to issue a partial refund.
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zoomin
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posted on July 31, 2007 09:15:59 AM new
well, I have read my stupid questions for the day and changed my mind.
New hard ball answer:
Report them to eBay for feedback extortion (call, if you are a powerseller).
Have them kicked off.
then have eBaY withdraw the feedback they left you.
Don't communicate with them anymore.
Don't send them a dime.
(wow, feels good to be myself again)
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hwahwa
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posted on July 31, 2007 09:30:14 AM new
What price to pay for feeling good?
Whatnot may lose the Paypal dispute (343 dollars) plus the item OR if she wins the dispute,her buyer will go the credit card route and stage another dispute ,this time she will lose for sure plus a 10 dollars dispute fee.
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Lets all stop whining !
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whatnot3
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posted on July 31, 2007 09:31:19 AM new
The refund link is not there.
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zoomin
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posted on July 31, 2007 09:44:34 AM new
Its plain and simple feedback extortion.
If the situation is properly addressed, get the idiot thrown of eBay, paypal account will be blocked, feedback will disappear.
What price to pay?
zero
Betcha this idiot has previous naru record under a different id for the same thing.
they are too confident in their demands.
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zoomin
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posted on July 31, 2007 09:49:18 AM new
First he says its lost.
(BS, you track it to the po)
Then he says it's not at the post office
(you prove it's there awaiting pick up)
Then he says you didn't pay enough shipping
(more BS ~ it would have made it to him without proper postage, would've come back to you)
Then he says YOU should pay the customs
(WTF???)
You have wasted more than enough time on this guy.
Did you ever CALL paypal???
Did you CALL eBaY?
Make the calls and stop wasting time on this guy unless you choose to become another one of his victims.
AND WHO CARES ABOUT ONE NEG???
You would remove what you wrote for him (EVEN THOUGH ITS TRUE) because of a transparent neg??
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pixiamom
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posted on July 31, 2007 10:05:13 AM new
Has he paid within the last 60 days? You should see something similar to this (unless refund option is disables while dispute is open?)
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whatnot3
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posted on July 31, 2007 10:10:34 AM new
He paid July 17th.
I know where the refund link normally is. It is not there for this transaction anymore.
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zoomin
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posted on July 31, 2007 10:12:32 AM new
it's not there because the item is in dispute.
since he raised it to a claim, your only option is for a full refund or
TO CALL PAYPAL
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zoomin
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posted on July 31, 2007 10:14:18 AM new
Have you even bother to contact paypal at all regarding this transaction or do you just find it easier to come here and whine and enable this idiot?
Hell, just refund the whole shebang and wish him luck ~ send him over to my auctions ~ I'll get rid of him if you don't have the ballz
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whatnot3
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posted on July 31, 2007 10:26:56 AM new
I just got off the phone with paypal and they said I will most likely win the dispute. She said that since the tracking shows it is at their post office waiting for them they will consider it delivered. I asked about them doing a credit card chargeback and she said that paypal will probably let me keep the money even if they lose the dispute because the transaction was eligible for seller's protection and I shipped to the confirmed address.
I wonder if they tell the buyer that he will win too if he would call?
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zoomin
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posted on July 31, 2007 10:29:38 AM new
REPORT FEEDBACK EXTORTION TO EBAY>
then, IMO, this is what should be done with paypal:
from paypal search:
buyer fraud:
What do I do if I think the buyer is trying to defraud me? Question : Answer : You can report suspected buyer fraud on the PayPal website. Any actions taken by PayPal are kept confidential due to privacy requirements. To report suspected buyer fraud, complete the following steps:
Here's How:
Log in to your account at https://www.paypal.com/us.
Click the Resolution Center subtab.
Select All Cases in the drop-down menu and locate the claim.
Click the claim number in the Details column.
Locate the Report Fraudulent Claim box and select the please let us know link.
Enter the details of your report in the Comments box. Click Submit.
again, partial refund, also paypal search:
(apparently want people to search for you, I hereby enable you
Once the claim is escalated, you may offer a partial refund by following the instructions below:
Here's How:
Click the Resolve button next to the claim in question in the Open Cases box.
On the Claim Details page, select Resolve Complaint.
On the Resolve Complaint page, select Offer the buyer a partial refund in an attempt to close this claim, then click Continue.
Enter the amount you would like to offer, then click Issue Refund.
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zoomin
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posted on July 31, 2007 10:34:36 AM new
if 'most likely in your favor' is acceptable to you, then fine.
He filed a claim for non-delivery.
That is not true.
He is attempting to defraud you by filing a false claim and have paypal hold your funds hostage while he extorts customs money from you.
So pay the ransom or fry the bastard?
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whatnot3
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posted on July 31, 2007 10:46:05 AM new
Dear XXXXX XXXXX,
PayPal has concluded our investigation of the following Buyer Complaint:
Transaction Date: Jul 17, 2007
Transaction Amount: -$343.00 USD
Your Transaction ID: XXXXXXXXX
Buyer's Transaction ID: XXXXXXXXXX
Case Number: XXXXXXXXXX
Buyer's Name: XXXXXXX XXXXXXX
Buyer's Email: XXXXXXXXXXXXX
Because the buyer has reported that the claim has been amicably resolved,
this case has been closed.
Thank you for your cooperation with our investigation.
Sincerely,
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Center.
----------------------------------------------------------------
PayPal Email ID PP726
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zoomin
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posted on July 31, 2007 10:51:40 AM new
[b]Because the buyer has reported that the claim has been amicably resolved,
this case has been closed.[/b]
You paid him off?
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