posted on October 2, 2007 07:40:14 PM new
Ladyjewels, I didn't mean to slam you either. In this case, I really empathized with the buyer. My ex is a handy-andy who would love to hunt down repair shops/ hardware stores to repair the item. I am not. I go to my mega store hardware department where the 19 year old clerks are more clueless than I am. You don't want the buyer to profit from the sale because he didn't explore the repair option, which could have possibly resolved the issue more quickly. I understand and perhaps you are right. However, since DHL did settle the claim, perhaps you could send the refund with the request that he donate the broken lamp to Goodwill or Salvation Army, they have people trained in repair.
posted on October 2, 2007 08:21:02 PM new
pixiamom
I don't know about where you live, but in my area, Goodwill repairs NOTHING. Years ago they advertised that they trained people to repair electronics, but that stopped a long time ago.
posted on October 3, 2007 12:37:10 AM new
Max, you're right. My view of Goodwill is terribly outdated. Edited to add: after I heard what Goodwill paid the top execs in our area, I stopped donating to them. I send everything to the Salvation Army.
[ edited by pixiamom on Oct 3, 2007 04:45 AM ]
posted on October 3, 2007 08:44:54 AM new
I would call (or email) the buyer and inform them that I had their Refund. That I will forward it asap, and ask if I could pay for the return of the lamp. If they are willing to return it, include payment for the lamp. If not, write it off, say thanks anyhow, and move on with my life.
