posted on December 8, 2007 09:38:53 AM new
Again, Ralphie is HIJACKING my PC, so, please remember that I'm ASLEEP, and the following is STRICTLY ole CHUNKY-BUTT's opinion, and NOT MINE!
We cringe at "subjective" phrases such as:
"Returns are only accepted if the item was not correctly described.Returns are not accepted for any other reasons..."
According to whom? Who gets to decide this, the buyer? the seller? Ralphie's Aunt Fanny?
All things are easier if thou keeps da KISS rule!
THE BEST RETURN POLICY IS: "ALL SALES FINAL! No Returns / No Refunds under ANY circumstances!"
However, if you feel that's a tad harsh (we DO use that one for ALL used electronics and PC items sold), then here's one that will probably cover yer bases (thought I was gonna say sumptin else, didn't ya?):
"Within the first 7 calendar days after item receipt, you may return the item (at your expense) and receive a 100% REFUND of your final bid price. If you wish to return an item, you MUST contact me during the 7 day period and receive a RETURN AUTHORIZATION NUMBER (RAN), which must be displayed on the outside of your returned package. No returns are accepted without a RAN; NO returns are accepted after the 7 day period. THANK YOU!"
posted on December 9, 2007 05:12:03 AM new
Hi Tom, thanks for all the info.
Making a return policy is not easy...lol
Maybe I need a lawyer?....lol
I would like a simple and short return policy. I don't want to say No returns at all when I sell the jewelry, but I want one that covers me as a seller. One that is short and simple and right to the point.
When I sell other types of items I add to the return policy as needed according to what I'm selling.
posted on December 9, 2007 05:54:58 AM newI don't want to say No returns at all when I sell the jewelry
Why not? That's what I say. You were okay with that as a buyer.
What you say and what you do can be two different things. I say All Sales Final; in truth I accept a return if I screwed up. But I don't publish that fact.
posted on December 9, 2007 07:44:23 AM new
Thanks Fluff,
I guess thats what I'm looking for ...short and right to the point. No Returns
I thought by saying no returns might make some buyers uncomfortable about buying from me. But really once it's sold I don't want it back because they changed there mind.
I didn't hear back from the buyer yet so I sent another email asking her what she is going to do since I didn't get a reply from my first email, but still no reply.
I would like to try and resell this piece before the holidays end.
posted on December 9, 2007 08:02:27 AM new
You know, if you really don't want it back, you could follow your last email to the buyer with something like this:
"Good evening,
"I know this is a very busy time of year for everyone, but I am anxious to get the matter of the Mexican silver necklace resolved. I've been offered $300 for it by another eBayer and she needs it as a Christmas gift.
"Would it help if I sent you a prepaid FedEx return label? You could just pop the necklace back in the container I shipped it in and hand it to the FedEx guy. Would that work for you?
"Please let me know. Thanks so much for your assistance.
"Very truly yours,
"tonimar"
--
When you use this approach, 9 times out of 10 you never hear from the buyer again.
posted on December 9, 2007 08:03:47 AM new
Toni - What a beautiful necklace! The husband got a bargain, IMHO. A necklace like that in my friend's shop would probably sell for more like $300 or more.
posted on December 9, 2007 08:50:04 AM new
I've never had any sort of return policy, in writing or in my head. In 9 years now of selling, I've had 3 return requests from buyers; I either refunded some of their money and they kept the item, or I had them return it for full refund. (But bear in mind that I have very few items that sell for large amounts of money, so I'm scam-proof as some, I think.
But if I do write one, it'll be simple, like fluffy's. No returns and then play complaints as I see fit. (I do have a PayPal dispute going on right now; I know it'll take some time, and I may lose (unfairly).
The more stuff that's listed on the auction page, the less the buyers will read, I believe. I've seen some pages that have one line of description, and 10-12 inches of caveats, policies, etc. As a buyer, that's disturbing to me.
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posted on December 9, 2007 12:42:00 PM new
I just received an email from the husband.
The item was sent by Priority Mail, just as received,
at 11:05AM, 12/8. The Delivery Confirmation # is 0306
2400 0002 4707 4742. You should have it by Monday or
Tuesday. Sorry it turned out to be too heavy for my
wife, it is a very nice item.
I'm Glad it's on it's way back
Cheryl, I also think it's a pretty necklace, and figured it would sell quick with my low starting bid, which it did. But now I will try again. But this time I need to start higher because of the expense for listing it before in Featured Auction. So maybe now it will be harder to sell.
Fluff, I like your email ty. I was going to use it tonight if I didn't hear from them.
I'm putting 3 words into my auctions like you mentioned.....All Sales Final.....I just hope buyers don't feel it's unsafe to bid since i'm not showing a return policy.
posted on December 9, 2007 01:30:45 PM new
The big problem is that buyers have been spoiled by TARGET & WAL-MART's liberal (I say INSANE) return policies, that they expect eBay sellers to accept any loss for any reason!
A few years ago, I was selling VINTAGE LADIES SHOES (very famous JOSEPH LaROSE shoes from the 50's and 60's), and the RETURNS just became unmanageable...
Even though I disclosed ALL dimensions & lots of pics, buyers wanted to treat the auctions as an "approval" serrvice!
Got so bad, I ended up changing the return policy to:
ALL SALES ARE FINAL! NO RETURNS / NO REFUNDS for ANY REASON!
Didn't affect sales as far as I could tell, and it sure did calm my tummy!
posted on December 9, 2007 01:48:02 PM new
Someone may have already suggested this, but did you make a second-chance offer on this? I'd think even if you get a bit less, you wouldn't have those high relisting fees to pay.
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posted on December 9, 2007 02:07:07 PM new
IMHO, if you say NO Returns, All Sales Final, buyers know where they stand and decide up front whether to buy or not. It is honest and straight forward. Too many whiners lately. I had a customer complain that the box the item came in smelled!! If you are that picky (It did not smell. Boxes cannot smell. They do not have noses. It did not stink, either)Go to a brick and mortar store and examine the exact item you are going to get very, very carefully. Then, if you change your mine, return it.
Even though I have taken a few returns, most of the time by the time the buyer pays postage in both directions, they should have just kept the item!!
"childrens do learn"
