posted on April 19, 2008 08:15:10 PM new
The problem with the DSR system is that for most positive transactions, many buyers don't bother to leave a good star ranking. (on about 20% of transaction, buyers don't even leave any feedback at all).
posted on April 21, 2008 08:15:07 AM new
Thanks for posting your experiment. I wondered when I saw the stars in your listings and your statement ASKING for phone calls how that worked out. Did you get a lot of calls? Spend hours on line talking to people who want a new best friend?
I am in Oregon now and I left my store open and I am running auctions. I can ship the auction items but didn't bring my 9000 store items along - those will have to wait until I get back.
I have plastered an away notice about everywhere I can think of and offered free shipping for items purchased during my absence. I need to keep sales coming in more than I need the 5 or 15% FVF discount. Lower ranking in search is a worry.
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posted on April 21, 2008 09:32:22 AM new
The phone thing was good and bad, mostly bad. But good in that it allowed a speedy resolution of a shipping screwup; working this stuff out by email just takes forever. People who receive the wrong item never seem to realize that the seller needs to know what they *did* get instead.
We were out of town this past weekend on our monthly visit to Aged Parent. Coming back, I see I missed five calls. It's a *weekend*, ya ditzes. Ye gods and little fishes.
fLufF
--
Now updated daily. Jewelry news, views and pretty baubles for those with low impulse control.
posted on April 21, 2008 06:52:05 PM new
I may have spoken too soon.
My Communication DSR moved from 4.6 to 4.7 today. Recent feedbacks have been left by about 30% steady return customers, 70% new buyers. So it's probably not the loyalists, but you just never know.
I did remove the phone number from my listings today. What do you think of the new graphic?
fLufF
-- Now updated daily. Jewelry news, views and pretty baubles for those with low impulse control.
posted on April 21, 2008 07:15:39 PM new
gift of your presence?
Well,if she has several children,may be she can combine them together to save on shipping.
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Lets all stop whining !
posted on April 22, 2008 12:08:23 PM new
It doesn't take marketing 101 to teach you that "hey, older ladies, I have what you want!' isn't a real grabbing lead in...why not try
FEMALES WITH HEAT FLASHES PREFER CLASSIC STYLES???
Poor choice or words. period.
wouldn't be any different if you said "Middle Aged", perception is reality and words matter.
My mom might be mature, sophisticated, educated, and responsible as well as being a female who has a few years on me, however, calling her an 'older lady' would be rude, insulting, and disrespectful from her 'younger girl' or anyone else who would think of referring to her as such.
posted on April 22, 2008 01:08:09 PM new
It doesn't take marketing 101 to teach you that "hey, older ladies, I have what you want!' isn't a real grabbing lead in...why not try
FEMALES WITH HEAT FLASHES PREFER CLASSIC STYLES???
Poor choice or words. period.
All good alternatives, but Kitty usually doesn't like others opinions.
[ edited by deichen on Apr 22, 2008 01:09 PM ]
posted on April 22, 2008 04:30:11 PM new
yes, fluffy is always right.
She must be slipping to even bother to ask:
What do you think of the new graphic?
I guess we were to comment on the lovely choice of color and graphics and ignore the poor choice of words ~ my bad.
Typically the wondercat is witty and attention grabbing with her ideas ~ not today.
posted on April 22, 2008 04:45:49 PM new
I don't agree with you, zoomin, on word choice. I don't think that women of my mother and mother-in-law's generation are going to be offended by being referred to as "older". They're not stupid just because they're advanced in years.
Apparently you missed the point of the message, which was "If you're going to buy Mom jewelry and your mother is elderly, she may have problems putting on bracelets or fastening necklaces behind her head. But most likely what your Mom really wants for Mother's Day anyway is to see you, even if you show up without a gift."
I believe that's a nice thought. You find it snicker-worthy. Whatever.
fLufF
--
Now updated daily. Jewelry news, views and pretty baubles for those with low impulse control.
posted on April 22, 2008 05:06:20 PM new I don't think that women of my mother and mother-in-law's generation are going to be offended by being referred to as "older".
Yes, and that is your opinion (not mine or some of the other posters - offering nice advice), but yours is the only one that matters in your litter box.
edited to add I
[ edited by deichen on Apr 22, 2008 05:07 PM ]
posted on April 22, 2008 05:40:21 PM new
"I don't think that women of my mother and mother-in-law's generation are going to be offended by being referred to as "older".
posted on April 22, 2008 05:50:30 PM new
I went to school with a girl (she is 17 years old ) and her mother is the 4th wife of an elderly man.
She has nieces and nephews in their 20s-50s who address her as aunt !
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Lets all stop whining !
