As you posted this I assume you were looking for responses or possibly just validation.
It took you longer to respond with a rude and unkind email than it would have to just send a canned positive fb. Your customer was looking for the same thing with her request that you are looking for with this post. "Validation".
Yes, I know you have your big business and most of us have smaller businnesses but in todays market "service" is the keyword and you didn't deliver. Remember the old adage "The customer is always right"? It sounds dumb but it's very true.
So congrats - you made a very small customer feel even smaller and lost her in the process.
posted on October 17, 2008 09:08:00 AM new
I leave automatic, insincere feedback because it is the easiest thing to do. I've considered abandoning FB because EBay has morphed it into a totally useless tool. It indicates nothing. There are still folks who are obsessed with it and devastated when they don't receive it. Doesn't this lady seem a little whacko? I would never email a seller for feedback, let alone twice in 5 days. Although the easiest path (the one I would take) is to go ahead and leave her the FB she craves, it is entirely acceptable for a seller who chooses not to leave FB on principle to stick to their guns and not participate in this useless voluntary system.
posted on October 17, 2008 09:17:35 AM new
I prefer the White House method of handling feedback whiners. Give a vague response that leads the bidder to think the problem is not on your end...
"We are experiencing problems at this time using eBay's feedback system and have not been able to leave feedback for you. Please note that ebay does allow feedback to be left within 90 days. Once we are able to leave feedback, we will do so."
You're not saying the problem is on ebay, or yourself... you are just being vague.
