ggardenour
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posted on May 31, 2013 07:00:25 AM new
Customer in UK claims condition of item is too good so it must be a copy. After assuring the customer that it was an original they file "The buyer says the item doesn't match the description" with eBay.
No problem just return the item for a full refund pretty simple. Now the buyer writes
"I would like a partial refund without returning the item. You should not be selling goods that are copies - unless you clearly state this. Thank you."
Followed up with
"No - I can assure you this is a copy/reproduction. You are setting yourself up for very negative feedback if you don't just accept that I am not a fool. This is a reproduction."
Any thoughts?
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jtomp
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posted on May 31, 2013 08:08:02 AM new
Every time I think I have heard it all, I am proven wrong. I can only shake my head in awe at the customer's folly - unfortunately, I have no solution other than getting in touch with eBay and having them tell you about how important the "customer experience" is and how they must be allowed to express their experience in feedback no matter how wrong they are. Good luck.
Jane
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alldings
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posted on May 31, 2013 08:59:07 AM new
My personal policy is I won't do a partial refund ever. So I would write this.
First off I do not appreciate your threat and I will not be blackmailed.
Because you believe the item to be a copy we would like to examine it again. For that reason we offer a full refund and will cover return shipping, we do not offer partial refunds.
You other choice is to file a complaint with eBay. To get a refund you will need to send them the item. As a rule they do not investigate if the item is real or a copy they just refund the customer and destroy it.
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neglus
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posted on May 31, 2013 08:59:15 AM new
Sounds like Feedback extortion to me. Can you see from "Feedback Left for Others" that this could be a pattern? If so, report it to eBay.
How much is being right worth to you?
-------------------------------------
http://www.moodymommy.com
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shagmidmod
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posted on May 31, 2013 09:31:44 AM new
I'm not sure this is feedback extortion based on their carefully scripted wording.
The key here is that they are complaining that it is fake, yet they want to keep it for a partial refund?
Who in their right mind would want a fake if they expected the real thing?
I would stick to your guns on this one and require the return. My concern with a return is that they switch the item for a box of newspaper.
Do you have the email stating that "the condition is too good so it must be a copy"?
That is the key to holding them to the fire on this one.
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lostmymojo
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posted on May 31, 2013 10:13:35 AM new
I would just give her a partial refund and block her .
It would cost her too much to return the item with tracking and she could neg you .
I used to care ,now I dont care if I AM RIGHT OR WRONG,JUST DO WHATEVER SO THEY WILL LEAVE YOU IN PEACE.
I had a case where this buyer felt he overpaid for the item by bidding too high,he called me and said I misrepresented the item and I must give him back the money first before he returned the item as he no longer trust me.
I not only have to refund him in full including shipping,I would have to advance him the return shipping before he ships.
I looked into what he buys and sells,he wil take the small figurine like mine and add to a lamp and sell them for good money,I guess my small figurine costs him too much.
I refused ,and he negged me.
One thing cell phone does to people back then is that they get to call long distance free on weekend and evening so why not call your seller?
[ edited by lostmymojo on May 31, 2013 10:20 AM ]
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lostmymojo
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posted on May 31, 2013 10:39:40 AM new
That is the key to holding them to the fire on this one
//////////
MAKE LIFE EASY FOR YOURSELF,GIVE HER PARTIAL REFUND AND MOVE ON ,make yourself a cup of latte,cocktail or whatever,spend the afternoon make love to your lover,it aint worth it.
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ggardenour
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posted on May 31, 2013 11:51:09 AM new
Thanks everyone for the input. I emailed them
"Are you attempting to extort a refund from me with negative feedback? Please return the item in the condition it was received for a full refund. Have a nice day "
Buyer request a partial refund again and wrote:
"Feedback will be amended, subject to you making a decent gesture of good will for supplying goods that are not as described. I am not the one responsible for extortion my friend. Lets not waste any more time on this. You've been rumbled. Build a bridge."
Normally I would just roll-over and send a refund but in 13 years never have I been accused of selling a copy.
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shagmidmod
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posted on May 31, 2013 01:08:15 PM new
Have you considered contacting other sellers this buyer has purchased from? I usually send an email like this:
"Hello. Sorry to bother, but I noticed that we both share a common buyer and would like to know if you had any unusual experiences with this individual. Their ID is XXXXX, the item they purchased from you was item # XXXXXX. Any information would be greatly appreciated."
Just look at their feedback and find a few sellers who would remember this individual, someone that sells. I always skip the sellers that have hundreds of feedbacks/transactions in a month.
I usually contact 3 of them if I am suspicious of the buyer. This is a good way to find out if they are scamming others too and then you can let the other seller know about your experience and hopefully several will contact eBay and complain about the buyer.
I had this happen with a buyer and some coffee cups we shipped. Found out she extorted every seller. Anyone who asked her to return the item she left negative feedback.
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ggardenour
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posted on May 31, 2013 01:39:35 PM new
Shag,
Sounds like a plan. Buyer has left neutral feedback on last two sellers.
Thanks again for everyones input.
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shagmidmod
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posted on May 31, 2013 02:48:14 PM new
oh, that is not good for them. sounds like someone who doesn't like paying shipping costs to UK has found the loophole to save a few bucks.
I would most definitely contact other sellers, then when you get some replies back report them and encourage the other sellers to do the same. I know it takes a bit of diligence on your part to investigate, but to have that over this buyers head...
I wouldn't hesitate to let the buyer know (afterwards) that you are reporting them to eBay and to the UK equivalent of the FBI for internet crimes because you contacted other sellers they bought from and they also reported their scam. That will set them straight.
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ebabestreasures
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posted on June 2, 2013 03:09:59 AM new
Yes it is probably easier to just do the partial refund but it sounds like they may have a little scam going.
Do as Shag suggested and at least you may help the next seller out.
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alldings
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posted on June 2, 2013 04:54:02 AM new
Partial refund Never!!!
Buy something from a B&B store then take it back in a few days and say.
"This item is not as describe, but if you give me a partial refund I'll keep it."
After the clerk recovers from their laughing fit what do you think they will say?
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lostmymojo
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posted on June 2, 2013 05:38:13 AM new
But we are not a B&B store.
There is a thread on Ebay seller central on partial refund requests on the rise!
Some gives partial refund,some dont.
[ edited by lostmymojo on Jun 2, 2013 06:01 AM ]
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merrie
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posted on June 2, 2013 07:29:55 AM new
Partial refund, NO!
If it is INAD, then return it for a full refund. This is a scam & Ebay should side with you if they are trying to keep this "venue" legit!
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merrie
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posted on June 2, 2013 07:30:53 AM new
Also, ID please. Definitely being blocked by me!
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shagmidmod
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posted on June 2, 2013 10:17:20 AM new
good point merrie. I would like to block them as well.
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drjackk
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posted on June 2, 2013 11:52:59 AM new
Does the scammer sell on ebay? turn the tables on them if they do.
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drjackk
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posted on June 2, 2013 12:11:05 PM new
Does your ad state "All sales final"? Mine does. Also mine state "you get what you see in the picture in the condition shown in the picture, nothing more, nothing less". In addition, if you can, open the return item in front of your local manager at the post office. Mail fraud is easy to get action if they see it opened.
Finally, all of my items are marked invisibly. You cannot win every time, but I run into few return requests, but as an earlier post I have done, There are some that hit me with hidden 1 DSRs
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lostmymojo
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posted on June 2, 2013 12:11:07 PM new
If she gives you a Neg for item not as described,Ebay would not remove it.
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wgonzales
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posted on June 2, 2013 12:16:45 PM new
I don't know that we are allowed to post buyers names for blocking, but a seller search for the OP-er and a look at their feedback revealed the bidder.
Definitely worth blocking!
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merrie
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posted on June 2, 2013 12:20:16 PM new
You can post names for us to block. It has happened several times. We all want to be aware of bad eggs.
These threads are not part of Ebay.
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shagmidmod
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posted on June 3, 2013 07:53:15 AM new
drjack- marking really is futile. if the customer wants to return something else other than what you sold them, they will and you will have to issue a refund.
I bought 4 cameras at Office Max a few years ago for next to nothing. All were new in box. Serial Numbers were in sequential order. Sold them on eBay.
One buyer claimed the camera didn't work. Gave me an obscure reason. I told them to return it and I would replace it with another camera. They filed an INAD claim. When the package was returned it was not the same camera. The box was missing, the camera looked like someone dragged it down a dirt road, none of the accessories were included. The serial number plate was cracked and upon closer inspection it was obvious they unscrewed the plastic plate that the serial number was on and switched them.
I called eBay, I filed a police report, filed an online FBI report. I submitted it to eBay. They still refunded the payment to the buyer. Only after I raised so much hell on the phone did eBay give me my money back. The buyer was also a seller. They sold car parts (hence the condition of the camera). eBay did nothing to the seller.
Marking anything, or even keeping track of the serial number is worthless other than being able to file the proper paper work if they commit fraud.
On a side note: eBay told me that I should have taken photos of the item outside of the box. That defeats the purpose of selling new items sealed in boxes right?
I used eBay's stock images for these cameras. I also noted the serial numbers for each item in the notes when I sold one. It was obvious they were sold in sequential order. To this day I can't believe that eBay's system suggested I use the stock images, but when I did they used it against me. That was the day I truly realized eBay is nowhere near the side of the seller.
[ edited by shagmidmod on Jun 3, 2013 07:58 AM ]
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lostmymojo
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posted on June 3, 2013 09:10:10 AM new
This is a problem when we sellers sell one of this and two of that,if you were an established electronic seller with a storefront , buying direct from manufacturer,your words will weigh more.
Say if he buys from Office Max on Ebay,Ebay is not going to side with the buyer,this is a case of switch-a-roo.
I bought some Easyjack from a seller on EBAY,and one does not work,so I emailed the seller and she claimed she knows nothing of Easyjack ,she bought them in a garage sale,but she said if you are telling the truth,I will send you a replacement.
How can she tell if I am telling the truth when she knows nothing about easyjack but found them at a garage sale and figuure it is saleable on Ebay?
P.S
They are all sealed in original package and never used,just dont know how long they have been sitting around
[ edited by lostmymojo on Jun 3, 2013 09:14 AM ]
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lostmymojo
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posted on June 3, 2013 09:25:45 AM new
Some sellers do take the item out of the box to take picture and they will say so,I have come across some on Ebay.
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shagmidmod
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posted on June 5, 2013 10:09:25 AM new
curious... any news on this buyer/transaction?
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ggardenour
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posted on June 6, 2013 03:36:47 PM new
Update: Buyer still refuses to return item for full refund. Wants a partial refund and keep the item. Of course they posted negative fb. I used the eBay "Report Buyer" (LMAO) nothing back from eBay, Shocking!
I took Shags advice and contacted two other sellers and only one got back with me. Not much help there but it was worth the shot. I blocked the buyer because they just kept sending a request for partial refund.
Normally I let this stuff go but if I do the partial refund I feel I am admitting to selling this joker a copy.
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merrie
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posted on June 6, 2013 03:41:07 PM new
Stick to your guns! If it is a "copy" they need to send it back for a full refund. They can't have it both ways!
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lostmymojo
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posted on June 6, 2013 05:35:05 PM new
You may win the battle but in reality you lost,you get a neg,item not as described weighs more than the other such as communication,shipping etc.
Condition too good may be her way of saying 'I overpaid',so give me back some of my money!
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alldings
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posted on June 6, 2013 06:53:58 PM new
Right on!! See you are feeling good about this sale because it was a good honest sale. If you give in and issue a refund that good feeling goes with your money and you the bad cheated feeling. You don't want that do you.
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