posted on January 22, 2014 10:08:58 AM new
On the flip side, I occasionally buy vintage lamp parts on eBay. Many are available from Canada, but I can't buy them because shipping cost are usually double the cost of the item AND that isn't because Canadien sellers are offering shipping at close to their cost.
The item I refer to would ship in a 16 x 16 x 12 box and weighs less than 10 pounds.
Canadien shipping quote: $65 based on 10 pounds
Actual shipping cost: $39.62
Canadien sellers are charging almost $25 more than actual shipping costs, while when a US seller uses GSP, the Canadien buyer is paying the actual shipping cost + the taxes/fees that are set by their own country. In addition, a seller offering free USA shipping is also paying to ship it to the center in Kentucky.
Hmmm... who's exactly taking advantage of the system???
posted on January 22, 2014 11:20:50 AM new
If I get a neg from overseas buyer paying GSP but it has nothing to do with shipping,it is the item,can I still get my neg removed?
posted on January 22, 2014 11:25:22 AM new
I have more Australian buyers than Canadian buyers,it has to do with the strength of the Aussie dollar,it turns out cheaper to buy from us and pay overseas shipping than to buy locally.
I dont have many Canadian buyers ,European buyers have disappeared? ditto with the Japanese and Chinese buyers?
posted on January 22, 2014 12:01:31 PM new
I would interpret the "cost" as part of using GSP not being the sellers fault.
GSP Policies:
I) Feedback.
Your Buyers will be able to leave you Feedback for transactions involving GSP Items. However, eBay will remove negative or neutral feedback associated with GSP transactions in the following circumstances:
If your Buyer files an eBay Buyer Protection claim against you involving a GSP Item and eBay resolves the claim in your favor because you were not at fault (or because eBay determines that Pitney Bowes or its third party service providers were at fault), eBay will remove any negative or neutral feedback associated with that GSP Item.
If after acceptance at the U.S. Shipping Center a GSP Item is not, or cannot be, delivered to your Buyer, eBay will remove any negative or neutral feedback associated with that GSP Item.
If a GSP Item is delivered to your Buyer and your Buyer leaves you negative or neutral feedback associated with the GSP Item but does not file an eBay Buyer Protection claim, you may contact Customer Support to request that any negative or neutral feedback associated with that GSP Item be removed.
J) Detailed Seller Ratings.
Your Buyers will be able to provide Detailed Seller Ratings for transactions involving GSP Items. However, you will be eligible for automatic 5-star detailed seller ratings for GSP Items in the following circumstances:
If you provide free domestic shipping (i.e., free shipping to the U.S. Shipping Center), you will automatically receive a 5-star detailed seller rating for shipping and handling charges.
If you provide 1-day handling, upload tracking information within 1 business day of receiving cleared payment, and the tracking information shows the GSP Item as being delivered to, and it is accepted at, the U.S. Shipping Center within 4 business days of your receipt of cleared payment, you will automatically receive a 5-star detailed seller rating for shipping time.
In addition, eBay will not count detailed seller ratings that are left by your Buyer against your seller performance standards in the following circumstances:
If your Buyer files an eBay Buyer Protection claim against you involving a GSP Item and eBay resolves the claim in your favor because you were not at fault (or because eBay determines that Pitney Bowes or its third party service providers were at fault), eBay will not count against your seller performance standards any detailed seller ratings that are left by your Buyer for that GSP Item.
If after acceptance at the U.S. Shipping Center a GSP Item is not, or cannot be, delivered to your Buyer, eBay will not count against your seller performance standards any detailed seller ratings that are left by your Buyer for that GSP Item.
If a GSP Item is delivered to your Buyer and your Buyer leaves you detailed seller ratings for shipping and handling charges or shipping time that are below 5 stars, eBay will not count those detailed seller ratings for that GSP Item against your seller performance standards.
posted on January 22, 2014 12:07:28 PM new
The only things I can foresee not having a neg removed is if:
1) you don't communicate with a buyer if there is a problem. 2) buyer claims item not as described.
Under #2, if you agree to take it back without them ever filing a case, you are protected to have a neg removed.
Even if the item arrives to them damaged, eBay covers it, not you.
My very first GSP item I shipped went to the UK. The buyer claimed it was damaged. I instructed her to contact eBay over it. She argued with me about it for a week, but I told her that once it gets accepted and forwarded from the GSP center, they are responsible for ensuring safe delivery and will cover it.
posted on January 22, 2014 12:41:50 PM new
It sounds like Pitney Bowles is repacking the item,is that time consuming?
Do they charge a fee for doing so?
posted on January 23, 2014 09:10:26 AM new
There is no indication that PB is repacking items, though I had assumed that was the case when I initially signed up. I was under the impression they inspected the item to make sure that it was not damaged or the wrong item before forwarding it... but I do not believe that is necessarily true.
posted on January 24, 2014 07:50:38 AM new
Actually, Pitney Bowes does re-pack many of the parcels.
Here is a link to a discussion on Buyer Central where an item arrived damaged.
Note the insert that was in the Parcel. It refers to something I had mentioned before...Item Specifics re: Country of Origin.
posted on January 24, 2014 09:46:09 AM new
Now,I just received a complaint from my UK buyer who bought a low price item,$20 and she paid 24 dollars for GSP shipping.
I sell the same items under different Ebay IDs and she found out that another seller (which is me under another ID), charges 8.95 shipping to UK.
Now she wants to know why I am charging 24 and wants a partial refund.
I tried to explain how GSP works ,I am not sure she understands,all she learns from me is that Ebay /PITNEY Bowles is involved and now she can complain to Ebay about me and get some of the shipping fee back !
I have since removed GSP from all my seller IDs so I wil ship overseas on my own term.
////////////////////
Ebay has a reputation where you can get a great deal,a cheap deal and Ebay sellers would work for less,and now the buyers found out they have to fork out more and they are not happy.
GSP protects the seller,but buyers dont care about protecting seller,they just want their great deal/cheap deal back !
[ edited by lostmymojo on Jan 24, 2014 09:58 AM ]
posted on January 24, 2014 11:00:21 AM new
Dont be small,you just cant face the truth-you are a whiner !
You want Ebay to keep track of your inventory,soon you want Ebay to serve you breakfast in bed!
YOU ARE TRULY A 王八蛋 !
[ edited by lostmymojo on Jan 24, 2014 11:01 AM ]
[ edited by lostmymojo on Jan 24, 2014 11:05 AM ]
posted on January 24, 2014 12:23:21 PM new
The irony here is that I am working with the Ebay requirements for listing multiple items within one listing while Lost is trying to circumvent Ebay policies by listing the same item using multiple IDs.
In doing so, it has caught up with Lost because you can't keep your information straight from one item to the next and buyers are calling you out on it. Hence, you bring it upon yourself in doing so.
You are quick to point out I am having an issue with eBay Inventory. Oddly, you have managed to misinform others. I am not using eBay Inventory.
My point in my other posting was that when relisting an item all of the information that was stored in the previous listing, even if it was edited, keeps the changes in the new listing with the one exception being the quantity. I can understand this "feature" working within the parameters of using eBay Inventory, but as I have already indicated numerous times, and you continue to ignore... I am not using eBay Inventory. Facts are important.
posted on January 24, 2014 01:36:34 PM new
(1) I have never heard of 'EBAY INVENTORY',is it like Ebay University?
I just assume you listed an item with quantity of 5,2 were sold so you have 3 left when the listing ended.
When you relist,Ebay remembers your original quantity =5 so it shows 5,but you would rather have Ebay shows quantity= 3.
Your argument is that why cant Ebay uses quantity=3 since it remembers everything else you have modified ?
This is a business issue as well as a programming issue,the program is programmed to pick up the original quantity(5)not the current quantity(3),is it easy to change?sure it is,but what about the other sellers who would rather have original quantity not the current quantity.
What if the current quantity=0 ??
If you can pick up the phone or write Ebay a letter and explain your situation,they may be able to make some changes if enough sellers will benefit from such changes.
Ebay would have to ask the seller before he hits the relist item-do you want original quantity or current quantity?
Since you said you are relisting many listings at the same time,do you want to deal with this decision for every listing?
Or,Ebay can place this option in MY EBAY-SELLING PREFERENCE,do you want to relist with original quantity or current quantity,but then this type of preference will apply to all your listings under that seller id?
There are many wholesalers on Ebay,they may have hundreds of the same item in their warehouse,but they will list the item with quantity=10,when all 10 are sold,then they just hit the relist button and have another 10 available.
So talk to Ebay,you never know,they may be able to accomodate your wishes!
posted on January 24, 2014 01:55:21 PM new
Shag said
The irony here is that I am working with the Ebay requirements for listing multiple items within one listing while Lost is trying to circumvent Ebay policies by listing the same item using multiple IDs.
In doing so, it has caught up with Lost because you can't keep your information straight from one item to the next and buyers are calling you out on it. Hence, you bring it upon yourself in doing so.
///////////////////////////////////
I am not aware I am circumventing Ebay policy when I list the same item under multiple seller IDs.
Like you I have my way of managing inventory,if my shop ID drops a shop item to auction,the listing is removed from the shop.If the auction item does not sell,then I have to manually put it back in my shop.
But if I use another seller ID to list the item,if it does not sell,the listing just expire,there is no change to my shop inventory.
It just happens the UK buyer bought the item from that seller ID which enrolls in GSP and she ended up paying more in shipping.
This is a form of buyer remorse,one can always find some seller willing to sell for less (or more) and ship for free,less or more,in this case,she did not pay attention to GSP or may be she does not know GSP exists.
Anyway,it comes out to be the same,that item sells for $20 in my shop but in auction she got it for less,so the difference makes up FOR the extra she paid for GSP.
But EBAY being EBAY,BUYERS WANT EVERYTHING FOR LESS,LESS FOR THE ITEM AND LESS FOR SHIPPING!
posted on January 24, 2014 04:02:36 PM new
You make it sound like I am doing something sleazy and get caught?
No,the buyer chose to buy from one seller and not paying attention to GSP until it is too late,then she has the time to browse more items and wonder why shipping is cheaper ?
Whose job is it to inform the overseas buyer how GSP works?I am not sure we fully understand all the features of GSP as we dont see the extra fees involved like the country customs fee ,country of origin and exemption,each country is different.
Also does Pitney Bowles charge a fee or is it being subsidised by Ebay?
posted on January 24, 2014 05:23:30 PM new
eBay Policy:
Policy overview
Buyers need to compare different items to make a smart, informed purchasing decision. The duplicate listings policy is designed to ensure sellers don't list in a way that clutters the buying experience and hurts the overall marketplace.
Sellers can't have more than one fixed price listing of an identical item at the same time.
Sellers can have more than one auction-style listing for identical items. However, only one duplicate auction-style listing without bids will appear on eBay at a time. Learn more about how duplicate auction-style listings appear on eBay.
If your listings don't follow these guidelines, they may be removed or not displayed in the eBay search results. You may also be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.
These restrictions on duplicate listings include listing an identical item in different categories or listing an identical item using different user IDs.
----------------
If one item is at auction and the other item is fixed price, then you aren't violating policy, but if both items are fixed or auction listings even using separate IDs you would be violating eBay policy.
[ edited by shagmidmod on Jan 24, 2014 05:28 PM ]
posted on January 24, 2014 06:35:49 PM new
Thank God,I am not violating God's policy!
What a deal!
Now if God can stay out of trouble with Tiffany,Cartier and Channel,we would all go to Heaven !
posted on January 25, 2014 07:14:45 PM new
I do not know what happened , I did not sign up for it . Anyway ! got put on the system ..... grrrrr Do i mail the item USPS Priority to the US site address listed ? I do NOT know what to do! I am getting out as soon as humanly possible !!!! It says I have to wait 24 hrs . I am shutting down all my auctions until then ! How do I mail the item that sold to a buyer from Canada - it list a USA shipping address , do I mail priority as I say in my auctions? I wish eBay would stop tputing us in things! I really do .....
posted on January 25, 2014 07:20:01 PM new
you can ship any way you want to Pitney bowles USA address,priority or first class.
then it will ship priority to your overseas buyer,it will also figure the customs duty of her country and other fees.
Your buyer has to pay for your shipping to domestic address plus overseas shipping by priority mail and customs duty and misc fee.
[ edited by lostmymojo on Jan 25, 2014 07:22 PM ]
posted on January 25, 2014 07:25:15 PM new
I heard from my UK buyer again,(the one who has to pay 21 dollars for me ship to pitney bowles,and PW shipped to her in UK plus customs duty on a 11.99 item).
the item is a small figurine and she found a chip and a note from Ebay which said 'open for customs '.
Now I have to figure out if it is worth filing for insurance and how to do it and who should be doing it????????????
posted on January 25, 2014 07:26:19 PM new
Deur1,
check My Ebay,you could have signed up for it and not realise what you are signing up for,
You can uncheck GSP in My Ebay.
posted on January 25, 2014 07:35:41 PM new
I have to wait 24 hours to get out of this so I just shut down 160 listings . It seems it is part of the eBay agreement that popped up when I signed in today . Anyway I do not want or need any added hazzles or grief selling on eBay . I will opt out and relist in 24 hrs .
posted on February 13, 2014 05:42:30 PM new
Well, it has taken me this long to wade through the comments on the threads at eBay.
I still believe the posters are wrong. It appeared to me that they just do not understand the program. And, the complainers were mostly against the custom fees, which are largely missed when using regular international mail.
Again, I find that the GSP is all business, with fast shipping, and the elimination of "where the item is" questions, which I believe many buyers take advantage of for refunds.
"eBay is opting sellers into its new Global Shipping Program unbeknownst to some. What happens to orders that arrive in eBay's Kentucky processing center that can't be shipped overseas? EcommerceBytes finds out what happens to the reject pile - you might be surprised at the answer. "
Interesting read. My thoughts are - what matter to seller or buyer? Seller keeps the cash, buyer is reimbursed, everyone is whole. No negative feedback. No damage to anyone.
posted on February 14, 2014 10:40:20 AM new
It all depends on the seller,some like it,some do not.
If the seller is more concerned with his feedback and loss/theft/scam and unknown risks overseas,then GSP provides some protection. and peace of mind.
Only time will tell
posted on March 2, 2014 09:39:35 AM new
Ok, update please from those using the Global Shipping Program. Have sales increased ? Have headaches increase? More complaints from buyers? I am thinking about trying it , or maybe not. Please share your thoughts.
posted on March 2, 2014 12:18:02 PM new
I have been getting many orders from UK buyers for small items,shipping my way is 8.95.
I wonder if my way of shipping and not GSP is the reason for so many of them buying from me,
However,one UK buyer who bought from me and paid 8.95 shipping for a $45 dollars item said UK customs charged her 13.43 pounds .
that sounds like a lot for a $45 plus 8.95 ship item.
posted on March 3, 2014 05:56:23 PM new
GSP protects the sellers,asking if sales have increased due to GSP ??you should ask if Sales have decreased due to GSP??
posted on March 6, 2014 09:47:37 AM new
I've had an increase in lower priced small item not ship with GSP as well.
Why would a buyer pay $35 for shipping when it can be shipped for $10 from another seller. It has to make a difference.
