posted on February 19, 2000 07:01:40 PM new
EVERYONE TAKE CARE WHEN PROVIDING NEGATIVE FEEDBACK ON EBAY FOR ANY REASON.IF THE NEGATIVE PARTY IS STILL A USER,THEY MAY RETALIATE BY RETURNING THE FAVOR(THIS HAPPENED TO ME)!
EBAY SUPPORT SAID THEY SYMPATHIZED WITH MY PLIGHT,BUT COULDN'T DO ANYTHING.THEY WENT ON TO SAY THAT I HAVE A GOOD RECORD AND BASICALLY SHOULDN'T WORRY.
THAT'S NOT THE POINT!I HAVE WORKED HARD TO MAINTAIN MY REPUTATION AND IT WAS SMEARED BY A NON PAYING BIDDER DAYS AFTER I PROVIDED NEGATIVE FEEDBACK FOR THAT VERY REASON.
IT DOESN'T TAKE A GENIUS TO SEE THAT THE SYSTEM CAN BE AND PROBABLY HAS BEEN MANIPULATED IN THIS MANNER.
posted on February 21, 2000 11:51:20 PM new
This is probably not a situation that is going to go away. As the old saying goes, there are 3 sides to every story. Your Side, Their Side and The Truth.
posted on February 24, 2000 09:02:02 AM new
I have experienced the same problem with retalitory feedback.
I am going to call it like it is
and continue to try to offer the best service I can. When I make
a mistake I try hard to correct it immediately to the buyers advantage. But when folks don't pay, don't communicate I am going to give them the feedback they have earned.
Ebay gave me the same response
and I can understand their position. My best defense has
been faithful customers. Thank
God they are the majority.
posted on February 24, 2000 12:28:22 PM new
TXPOPPER, Simply leave a Dignified response to their Neg. AND DON'T SHOUT!!!
Ebay was correct in their recomendation, if you do not sink to the neggers level, and you have otherwise good feedback, the rest of us will see exactly what 's going on and probably deal with you.
Don
posted on February 24, 2000 11:24:16 PM new
Man this happened to me today as well.
Is there a rule on ebay about if a person has 3 neg in one month they are suspended because my person did and they didn't get suspended. Infact they never even completed one successful transaction!
posted on February 25, 2000 05:16:32 PM new
Negative feedback can only be considered a value to the community if the people leaving it do not have to worry about retaliatory action. I am in a situation right now where I need to leave negative feedback for three different dead beat bidders. I have tried my very best to communicate with all three, but none return my e-mails. I feel because of the potential negative action towards myself, I am now considering not leaving the negative feedback. I am sure others are intimidated by this very same thing. This clearly shows that the current system does not work. E-bay has on file a sellers "request for payment" and the "submission for refund". This should in itself put a block on the dead beat bidder from leaving any kind of feedback about the seller. I have prided myself in keeping a 100% positive rating and know that I would seriously jeopordize this by leaving a negative feedback that is justified. There should be a process that controls negative feedback to and from users.
posted on February 26, 2000 07:50:32 AM new
I've been selling for a while on different sites and have come to the conclusion that it is better to do your best and be as honest as possible with your good clients as well as the ones that seem to disreguard their honorable ways.
If we turn a blind eye to being held hostage by negative bidders doesn't this take away from your hard work and dedication of your positive bidders and by taking no action threaten others like yourself..I've been negged by non-paying bidders and I just leave a calm explanation and to my best knowledge this doesn't weaken your position and good clients will still be your clients if they like your product and service..
posted on March 6, 2000 10:42:12 PM new
I've been smeared three times for same thing but that will not prevent me from posting negative feedback when it is deserved. As a seller, I think I have an obligation to post when I run across a deadbeat, so others will know the buyer is not a safe bet, if I get a few negatives, so be it, with almost 900 postings and only 3 negatives, I don't worry (I actually put in my auctions that my 3 negs are retalitory from deadbeats). Ebay has a good suggestion that I have excercised a few times (when I find the time) before auction ends, if you see someone that looks like trouble, you can cancel their bids before auction closes. I'd rather loose the sale then hassle with a creep for weeks to make a few bucks. There are too many great buyers out there to mess with some of these folks
posted on March 7, 2000 11:43:10 PM new
Unfortunately, I also learned very quickly about retalitory negative feedback. While there may be several sides to a story, the reality is that ebay should not allow negative feedback that is simply retalitory in nature. I am sure that there are many others who, like me, will find it very difficult to leave negative feedback for another user in the future. In my case, the user even sent me several vulgar emails, which I forwarded to ebay, in reponse to my negative feedback posting. Ebays response; Sorry, not our problem.
posted on March 11, 2000 11:19:48 AM new
I'm pretty new to E auctions, but my feeling when checking feedback was to look at sellers responses to negs and if the neg seemed undeserved then I disregarded it. I really appreciate the folks who were willing to try me out as a newbee. Dead beats need to be posted so they don't get shafting the rest of us.
I must have had a brain malfunction last evening when I read your post that identified another Ebay buyer/seller. The post is against TOS/CG's in that you will need to invite the buyer/seller before posting information about them.
I apologize that I missed it last evening, but did delete your post today. You did not specifically name the person but you gave enough information on how to find the person easily. Please feel free to post again once you have followed the procedure outlined here:
posted on March 11, 2000 01:30:58 PM new
sorry joice. I didnt even know their was a tos for this forum. But my message and intent was not to further continue or point out negative feedback or distrust but rather show how i handled the situation when it happened to me. Once again i apologise.
Steve.
Also, What is wrong with asking people in this forum to go look at my feedback and let me know how they feel towards my feedback? If the purpose of feedback is to get a feeling of who your dealing with why can't i ask for opinions of my feedback in this forum. It would be nice to know how others interpret my feedback of pepsido at ebay.
I hope this meets the tos and is productive for all.
Since this forum regards negative feedback it would be intresting to know ways of handeling undeserved negative feedback. Dont you agree?
Sincerely, Steve.
posted on March 15, 2000 04:01:35 PM new
Has anyone run into to children bidding? I have. What
a nightmare, I ended up reselling the item. And how can
you give bad feedback when the user is starting out? They
have 0 and I have a more to lose!
And besides that, who does people feel about hidden
feedback?
posted on March 15, 2000 04:13:33 PM new
I HATE it when people hide their feedback!! I had one silly girl who bid on my item, then e-mailed me back later and said she had got the same item cheaper elsewhere. I sent back a note telling her that she couldn't do that, that her bid was a binding contract. She proceeded to tell me she could do whatever she wanted to, so I gave her negative feedback. She then made it private so no one could see it!
---
posted on March 15, 2000 06:14:49 PM new
Children bidding I feel is not a good enough EXCUSE for not following through on an an auction. They have gotten access through an adult account and the adult should stand up and be accountable for the bid. New users need to learn RIGHT OFF that ebay is serious and that a bid is a bid.
I let my son bid once (And only once) without supervision and he bid way over the allowed limit i set for him (ouch) but i know how it is when the auction is over. I paid because i was responsible for it and I myself hate that end of auction thought " I HOPE THEY COME THROUGH AND PAY FOR IT " WE never really should have to worry about it!!
I had a winning bidder tell me that she had gotten carried away and really could not afford the item. And really didnt want it all that much.Said she just got caught up in bidding.
I told here not to worry about it (because i know its easy to do) and to be careful in the future. Also asked for positive feedback . She was more than happy to leave it.
As for hidden feedback!!
I will sell to them, but will not buy from them!!!
posted on March 17, 2000 02:16:18 PM new
I feel both buyers and sellers should post appropriate feedback. As an eBay buyer (term used loosely - I'm really a semi-controlled addict) I make a point of looking at the FB file before I bid on an item.
I've found myself in a couple of situations with sellers that in one case I left no feedback (now I'm sorry I didn't) for fear of retalliation and the other I left neutral feedback.
As a community we all need to have some idea of the track records of buyers and sellers.
posted on March 22, 2000 11:50:45 PM new
The items I have been selling have an appeal to teenage boys. One actually wanted to send cash. The second said his three year old brother deleted the messages and he forgot me (and that was a $1.00 sale!).
I am still pretty new at this, but I am working hard to keep positives.
There should be a better way to leave feedback for bidders who won’t pay.
I will admit that I have not checked a lot of feedback when I am bidding on an item. But, if while reading the item description, I am at all unconformatable with the language I won’t bid on that item, even if it is a deal.
Maybe there is a way that honest buyers and sellers could work out a system of leaving neutral feedback that had a code that would allow us to know that there was a problem with the bidder? A code phrase or something that would still sound inoffensive but would still get the point across to buyers or sellers?
Thanks for listening
jnks6
posted on March 24, 2000 04:35:29 PM new
What burns me up is not only bogus negatives being left because of bidders regret but also something that is almost as bad as negative feedback..... NO FEEDBACK! I have been with E-bay for a long time, with over 1,500 items sold, I have only recieved 281 feedbacks. I leave feedback for everyone that has purchased from me and would greatly appreciate the same in return. I finally began placing in my listings that 'Feedback will be left for winning bidder once feedback is left for me.
This is sad that I have to do this but I work hard for the reputation and I will no longer continue to increase others when I am left behind.
---
please don't get me wrong. I firmly believe in feedback for my buyers, but in the same sense, I take extreme care to pack beyond what is expected, I maintain communications with the buyer thru the entire transaction. I do rely on my feedback since if you were to come to my site to buy, you would want to know what type of a seller I am.
I Know how it is. What i do is Mail the package come home leave feedback. Then i mail them a thank you for payment, tell them its in the mail and that i left positive feedback for them and ask them to do the same upon delivery. Then Pray. I think this has helped some. Not 100% but it does increase the feedback some. Good Luck. Pepsido.
posted on March 28, 2000 05:44:25 AM new
Thank you for your input. I will assist buyers on filing their claim until I find out dishonesty is occuring. I pak extremely well with bubble and or popcorn. Of over 1,000 items shipped, I have only had 3 problems with damaged merchandise. Two of them the USPS reimberssed me without the original box and I received no hassle. BUT the third incident was a sale shipped to italy. (32 lbs of misc. Silver plate pieces) Buyer elected to have it shipped ground, so 4 weeks later I recieve an e-mail stating that 10 items were totally destroyed. The seller included photos and from what the photos showed, yes there was damage from the shipping. I e-mailed back stating that I will send the insurance receipt so that they could file the claim. Seller stated that since the box 'was not' damaged, the post office would not honor the claim. ????????? First of all, the photos showed severe damage, if each item had been wrapped in bubble wrap, as it had been, then how was the box not damaged????
Second, I have filed insuracne claim without the box, and recieved no hassles.
Seller wanted me to file the claim, and after telling them that I would not file here since I don't have the damaged merchandise and that I also would not pay $89.00 for the return shipping, seller begain to threatening negative feedback.
I immediately checked their feedback and found that 7 out of 9 sellers left (-)'s stating that buyer cancels auction obligations, dead e-mailer, etc.
By now I had begun to doubt that the photos were infact of my merchandise. I e-mailed one last time to let them know that I would send the insurance reciept the following day and would also give the retail estimated value in writing for them.
Sure enough, the next morning there was a colorful negative decorating my Feedback.
"User: (39) Date: Mar-12-00 03:24:48 PST
Complaint: Do not buy fragile lots: he doesn't know how to package-30 pcs damaged! f-
Response: Bubble wrapped ea. piece. Damage between Postal and Buyer.
Follow-up: stuffed 30 big s.plated pcs in 14x14x14" box-insuff.bubblewrap. Postal not resp.
Even though buyer chose to Neg me, I sent an appraisal along with the insurance receipt as promised. I know the buyer has probably been reimbersed by the post office despite what they said about being denied.
As a business owner and Exec. of 4 companies, all of which I have built based on customer satisfaction, for over 5 years with consistant growth, I understand the importance of ethics, respect and honesty.
I wish to thank you for taking time and offering any and all opinions/advice regarding this issue. It is well taken and appreciated.
posted on March 30, 2000 03:12:18 PM new
It's a real problem. I have used the "non-payment from winning bidder notification" (don't think I named that quite right) and subsequently received payment from 2 of 3 no-pays. On my negative posting I simply stated. No payment received, please contact me promptly please. Then I relisted the item. We can win-win when we stay polite and continue to give the best service and product we can.
posted on April 1, 2000 06:24:00 PM new
Most of you seem to be sellers. I am strictly a buyer.
There are a few things that bother me about Ebay and the auction process.
As buyers, you have the right to hold the item until you have cash in hand. As a seller, I have to risk losing my money entirely to a seller who does not send the item. I would definitely prefer to be in your shoes. Right now, I have sent money to a seller who unfortunately seems to be getting a lot of negative feedback in the last several days, so much so that she has taken her feedback private. My money is gone and I have no recourse. A real turnoff.
About feedback: My experience has been that fully 1/3 of the sellers I have dealt with do not leave feedback, at least to the present day. I have given each of them the full credit of a transaction well done with my feedback and feel somewhat let down when they do not feel that they should do so in return. I thought at first maybe they were not fully pleased with the transaction we had, but when I looked up whether they had left feedback for other buyers, I found that they did not take the time to leave feedback for them.
posted on April 13, 2000 10:01:41 PM new
I do not do much selling on EBAY but my rating on Yahoo should be up to 100 by now! If buyers would give feedback good or bad at least it is a rating! I started telling my buyers that I will rate them as soon as I see a rating from them on my feedback! If they want the rating then I will get mine!
posted on April 13, 2000 10:29:53 PM new
The absence of feedback by a seller is really a turnoff, especially after you have left them a postive feedback. In my opinion, if a seller has a positive transaction with a buyer, he or she should leave feedback as soon as payment is completed and not wait to see if the buyer is going to leave feedback. In many cases, I find myself the first to give feedback and often not receiving any feedback at all. I now find myself looking to see if a seller leaves feedback for other buyers before considering a purchase. It is a negative for me if they don't. As a repeat buyer, in many cases, I try to avoid the auctions of a seller who has not had the time or inclination to respond to a sale with somekind of feedback. In fact, I use my feedback by a seller to click on to see his or her auctions.
posted on April 13, 2000 10:39:30 PM new
I agree that sellers should leave the first feedback, BUT once seller leaves feedback expecting the same in return, TODAYS buyers, (maybe 20 - 30%) receive their feedback and their product and figure that the deals done and they don't take the time to leave feedback. Recent example: The past month I have sold, shipped and given immediate feedback for 28 buyers. Of those 28 buyers, I have received 7 feedbacks (allowing 5 days for items to be received). FLAT OUT LAZY AND WRONG. I search for quality merchandise, clean it, detailed photos and descriptions and to not receive feedback, yes it does start to eat at you.
posted on April 13, 2000 10:39:43 PM new
I do leave feedback for all my buyers, until lately, I give feedback when I know for sure that my customers are fully satisfied. But I sometimes don't know if they are satisfied if I never hear from them after I mail the items!
