posted on March 1, 2001 11:22:47 PM new
I need some feedback please. I have been selling on eBay since Dec.1,2000. I have completed approx.175 auctions. I had my second Neg.Feedback given to me today.
The first concerned a person that would not accept responsibility for what was stated in my Item description. I offer him a Full Refund but he keep the Item and left me my first Neg.
Today I had a person whose Feedback(private) leave me a Neg.; He never contacting me that he had a problem with the New item I sold him. His Neg. Feedback stated "New battery would not fit in his New Camera".
I would have been more than happy to have refunded his money totally or replaced the battery with another one.
What does a Seller do in this situation?
Any recourse through eBay?
posted on March 3, 2001 12:59:24 AM new
This person is probably one of those people that calls up the support line for their new computer and the support person tells him that he must plug it in before it will work.
Don't worry about the neg. The person sounds like a flake...
posted on March 5, 2001 07:05:50 PM new
Sorry to hear your experience was bad, I have been a seller for a while, and sold two items to a nice sounding fellow. We seemed to go along fine, and I sent off his two auctions he bid for, and while his payment was late, it was good. He didn't ask for insurance or a tracking number, that usps charges such a small amount for. Well, to make along story short, he demanded his money back, since he said he never got the items. I did ship them to him. When a month passed, he then decides to email me and threaten me that he will turn me in because he didn't receive his two items he bid for and won. I felt sorry for him at this point and offered to refund his money. Needless to say, he gave me two negative feedbacks, just like he threated in his email. He can now forget any thought of a refund. How can a seller protect someone who won't pay that small extra amount for insurance. He claimed he did, but when I went to square deal or whatever that arbitration board, he refused to be mediated. I will tell you why, I have all his threatening emails, and proof of mailing him his package. Check feedback, if I had I would have seen he tarnished another sellers good reputation/feedback. Second, get a receipt/tracking number from usps or whatever company you use to deliver your customers their goods. Three, make sure to make a copy of their payment, so they can't claim having paid you more than this bozo did. Four, I am now bent on all sales are final, and no refunds incase it "gets lost in the mail". Some people are weird, and want something for nothing. Hope my experience helps you, cheer up and move on! You will survive your burns, and will live to realize dealing with the public can be fun, but mankind is the most contrary of animals.
posted on March 12, 2001 08:58:50 PM new
I had a problem with one buyer which purchased 2 WWF tickets from me. I listed the tickets information such as: section, row and seats' number. By mistake I typed seats 5 and 6, but the tickets were for seats 6 and 7 the section and row were OK.
The person took more than 8 weeks to pay only for the winning bid amount and not for shipping or insurance. I was tangled with several auctions and didn't have the time to relist the tickets so I sent the tix to him anyways.
To my surprice I received a threatening email saying I deceived him with wrong information etc. He adviced me how can WE FIX this matter? I immediately knew what his intentions were. So I replied to him "sorry!, it was a typo on my part and there is nothing I could do" He gave a long story about his delay in payment as I have received many before from other deadbid buyers (all have someone in the hospital).
He posted negative feedback on me which I could've mediated with eBay or someone else, but I didn't.
Now I don't leave feedback untill they leave feedback for me. I specified in my auctions that I will post APPROPRIATE feedback ACCORDINGLY to the final transaction. Meaning: I'll leave feedback after you leave feedback and will leave the same kind of feedback.
I have made several sales. All in good faith and to good buyers, but with no feedback as many don't do it. I send them a nice little email reminder with instructions and if they don't leave feedback or reply I don't bother anymore.
I also pay of my pocket the tracking service which is only .40 cents plus I keep my receipts from the post office, UPS etc.
posted on March 16, 2001 04:38:27 PM new
That last idea was a good one. In the real world, you say "thank you" to someone BEFORE they say "you're welcome." I tell all the buyers that their feedback is the only way I know for them to say thanks, and mine to them says "you're welcome". I've had "feedback extortion" many times from bidders who would never have claimed a problem if they had not felt safe in trying their hand at leaving a neutral or negative. And those are always the ones who do not contact you in advance. Had a woman buy a "Syroco" candle holder from me. She gave me a neutral comment because it was not wood. SYROCCO is a brand name for items made of a composite material and is highly collectible. She was unaware. Don;t feel bad, it is often the ignorant buying 5.00 items who jump to strike! I say leave feedback in response and save yourself alot of grief!
posted on March 16, 2001 05:06:06 PM new
This is just my opinion, but if I left neg. feedback, then I would be just like the person who left the neg. feedback in the first place. Let them stew in their own juices. Let them figure out whats wrong with their attitude.
