posted on January 21, 2000 07:13:11 PM new
Ok I need help now.How do you handle the insurance with the post office?I have had only 56 transactions and 2 broken items.One item was back in October and of course we must have a receipt????Well at yard sales and estate sales they don't give receipts. I really am upset with them they are making millions from all of the auction sites you think they could handle are glassware gentle.I just want to know if anyone has received money from the insurance company?We ship Priority almost always and wrap you would not believe how well we wrap almost all of my feedback talks about how we wrap so we are not at fault in any way.I just want my money that I paid the insurance for.Do you know how long it takes.I always return the customers money ASAP. THANKS
posted on January 22, 2000 01:36:01 AM new
Hi antiquelady2,
I will do my best to try and help you. As far as a receipt, you can always ask for one when you buy your items, regardless as to where you buy them. If they wont give you one maybe you ought to not buy from them, as it could be hot! I for the most part do not ask for the receipt myself, so I do understand. As far as the Insurance from the Post Office goes, you are not the one that should collect it, unless you are the buyer and it was damaged or lost while in-route to you. I sold a used movie projector and it was damaged in shipping, the buyer let me know. He then had to take it to the Post Office where he lived and received the projector to show them the damage. In turn he needed a form signed from me stating that in fact he did get the item from me, and the amount that he had to pay. This was done by snail mail. He sent me the papers and I had to fill them out and send them back. He then had to submit that information to the Post Office and they took care of it from there. The Post Office paid the claim, and I got a positive feedback from the buyer, The Insurance is for the person that the item went to, not yourself. If you pay it yourself, then you just paid the Post Office's libility. When I insure something I insure it for what they paid for it, not for what it may be worth. In other words if I sell something for 100.00 and it is really worth 300.00, all the buyer could get is the 100.00 that it was insured for and he/she paid for it. To do it any other way like pay 100.00 and insure it for 300.00 all he/she would need to do is damage the item and then file a claim and make 200.00. Not a bad profit (but fraud) This is why there is red tape involved but at least you can recover. I hope this helps.
