posted on November 5, 1999 02:49:17 PM new
Just received this for an auction that just closed:
Hello [email protected]. Congratulations, your Bid$afe item has sold!
Item ID: *********
Title: *********
Selling Price: $*.**
Shipping: U.S. Post Office Regular Mail
The Auctions.com Network will charge the buyer's credit card for the value
of the merchandise plus shipping costs which total $2.75 and hold it in a
secure account for you. Auctions.com will notify you and the buyer that the
payment has been approved and you are authorized to ship the merchandise to
the buyer. You agreed to ship the merchandise via U.S. Post Office Regular
Mail.
Payment and shipping terms for a Bid$afe auction must be in accordance with
Bid$afe Terms and Conditions.
Do not reply directly to this e-mail. The integrity of the auction
community depends on its members. Please honor this sale and settle in a
prompt manner. Failure could jeopardize your membership privileges.
Your Member Account will be charged for the 2.5% sales transaction fee on
the sale of this item. In addition, upon completion of the transaction,
the amount of the Bid$afe Service Fee of 3.5%, based on the total value of
the transaction, including the purchase price of the item and shipping and
handling costs, will be deducted from your payment for the item.
------------------------------------------------------------------------------------------
The problem I have with this is that the bidder is in Aus. and couldn't be a Bidsafe member even if he wanted to. I looked at the "View your BidSafe Activity" and nothing shows up, but the way the e-mail reads I am supposed to ship this out right away. I DON'T THINK SO! And I sure don't want to pay an extra 3.5% for nothing!
HELP!!!!!!
Tanya
edited because the flippin' UBB code won't work
[ edited by magik87 on Nov 5, 1999 02:59 PM ]
posted on November 6, 1999 11:57:42 AM new
This kind of reminds me of the old Readers' Digest (I think) page entitled, "Pardon, your slip is showing."
Yep Magik, that form comes whenever there is a winning bidder in an auction where BidSafe was a bid alternative.
The proper procedure here is to contact the bidder and make arrangements as this was actually a standard auction format transaction (Bidder was not BidSafe.)
I've seen this happen a couple of times before and it is particularly inappropriate when the seller was trying to list a BidSafe Only auction or sale item. (Fact is, it has happened to me)
I would ask if you were trying to offer the item as a BidSafe only auction/sale? If so, reply because I need to clarify another point.
posted on November 6, 1999 04:05:06 PM new
Hi Neo!
Well, I have already had some correspondence with the Product Manager, Mike. He indicated it was a problem that shouldn't have happened and it is being checked into.
It is not really that big of a deal, other than I don't want to get in trouble for not shipping the item. I have already been in touch with the winner (he won another item before this one) and we are waiting on one other item to close so I can quote the gentleman a total for shipping to the magical land of Oz. I love Aussie bidders! So far I have encountered only nice polite folks from there who pay quickly and don't give me any hassles. I wish I could say the same for my USA bidders.......
And no it wasn't a Bidsafe only. Had pretty much every option checked (except the credit cards) + Bidsafe. Seems like it was just a glitch. But it sure made me freak when I read it. One of these days I hope I get a real Bidsafe transaction, but it won't be today.
)