posted on December 10, 2006 08:52:09 AM new
I've just been a little curious lately how Paypal works. If anyone can explain, it would be much appreciated. I understand that for an address to be "confirmed" it's supposed to be the credit card and shipping address match. However, lately, I notice that a customer can go through the Vendio check-out and fill in the shipping address there, link over to Paypal, and it will ask something like "do you want to add this address" - if they click "yes", then it will also make THAT address confirmed. I'm not entirely sure that's how its happening, but what I've been gathering from my customers, that seems to be the case. For instance, one of my customers is sending an item to her granddaughter who does not live with her. She went through Vendio and put her granddaughter's name and shipping address. She linked over to Paypal and sent the payment. Her name and her granddaughters name were on the payment with the grandaughters address and it was confirmed. She even wrote me a note that said that she was sending a payment and that the address WAS NOT confirmed, but it came through as confirmed anyway. I've only been getting this kind of feedback when they go thru the Vendio check-out. If they went through eBay directly and paid, it would come up as unconfirmed.
posted on December 10, 2006 01:29:58 PM new
Hello,
If PayPal is giving your buyers the option to add the shipping address as a confirmed address, then it would be confirmed. I guess I'm not sure that I understand the question correctly. Is PayPal accepting addresses as confirmed addresses, when they should not be confirmed addresses? If this is the case, then please contact PayPal about this issue, as they would be better able to help you with it. If this is happening on the PayPal site, then Vendio doesn't really have any control over it. If it is happening on the Vendio site then we would be able to look into it further, but Vendio doesn't have the ability to make an address confirmed on your buyer's PayPal account.
I'm not sure that this is the answer you were looking for, but I hope that it helps.
