posted on March 9, 2007 12:55:49 PM new
I refunded a customers payment on one item a couple days ago because she decided to purchase 2 others and I wanted to send her a combined invoice and have her make one paypal payment. I have already refunded the payment but it is still showing as paid and she cant' checkout properly. Could you please clear out the payment? Thanks.
You can simply uncheck step number 3 (payment received) for this order in the post-sale section, and then the customer should be able to checkout with the combined invoice. Please let us know if you continue to have trouble with this.
posted on March 9, 2007 01:44:34 PM new
I have tried repeatedly over the last couple of days and it will not uncheck. If I split the order it will uncheck but as soon as I combine it, the payment is there again and I cannot get it to uncheck.
I was able to get the box unchecked for you. I did need to uncombine and then recombine the order as part of the process. The new order number is "927356889". Please let us know if you need further assistance.
posted on March 9, 2007 02:42:15 PM new
I see that you did that but now I cannot do anything with it. I can't even send a winning bidder email. I keep getting Invalid Data in red letters.
Try simply refreshing your browser or even restarting it. We just clicked the 'send wbn' link for this item and it was sent without any error messages.
