posted on March 22, 2009 02:11:20 PM new
I have five GTC auctions that did not automatically renew and when I tried to re-launch them have errored out and I don't know why. Please examine and tell me what the problem is.
posted on March 22, 2009 03:13:16 PM new
Hello Toypast,
It appears that what happened was a simple communication error from eBay. So simple in fact, that when I checked the error reason on the listings and ran an eBay preview to ensure all was well otherwise, the listings left error status and properly rescheduled.
posted on March 22, 2009 03:47:28 PM new
Hi, George. Thanks for your reply, but I re-tried and they still error out. If you can launch them, please do so or tell me what I need to do to have them successfully launch.
posted on March 22, 2009 06:25:04 PM new
Upon further investigation, it turns out that the five GTC listing WERE launched. I found that out when one of them just sold!! Why would an error happen when an item launched? And when something like this has happened before, the error message was usually that the launch could not be verified and to check and see before trying to re-launch again. This is a little disturbing since if I had managed to re-list them, I would have double listings, but only one item, so I would have one or more angry buyers down the line. Please look into this matter so it doesn't happen again.
posted on March 23, 2009 08:23:52 AM new
Another problem with these five. The one that sold is not appearing in PSM. I tried to "track" it but nothing happened. And I don't want to use the import feature because I had a very bad experience with that in the past. How can I get that item to appear in my PSM?
posted on March 24, 2009 09:36:26 PM new
Yes, that item finally showed up. I now tried to track the other 4 into my active file, but so far, approx. 24 hours later, they still have not shown up. Does the track feature not work for active listings? I want to make sure I know if one of those four sells, so would like it in my active file.
posted on March 24, 2009 10:43:19 PM new
Ok, now they show up. Why is it I post a message here and then they show up? Is there some connection? Are you moving them somehow? I'd love to know.
posted on March 27, 2009 11:44:52 AM new
Hi there,
There is no connection between this message board and the items appearing. Normally it only takes a few minutes for an imported item appear. However, there are times when the process is delayed for some reason. If this happens again, please let us know.
The initial errors that you encountered generally indicate a problem with the eBay API. Sometimes we don't get a confirmation that an item successfully launched (this is why they appeared in an error state, even though they were launched.) This is relatively infrequent, but it does happen. I would recommend checking eBay to make sure the items were not duplicated.
