posted on April 24, 2009 12:00:14 PM new
Hi: Since yesterday, when we received our new Visa cards, I've been on Vendio 6 times trying to enter the new information. No matter what I do, I get a "denied" message.
I've entered the info, clicked on "save" (should I not do that?), and immediately am denied.
Meanwhile, my account has been "past due" for 3 days. Please help. ~Adele
_____________________
"Here in America we are descended in blood and in spirit from revolutionists and rebels - men and women who ***dared to dissent*** from accepted doctrine. As their heirs, ***may we never confuse honest dissent with disloyal subversion."*** --Eisenhower
posted on April 24, 2009 12:30:05 PM new
Hello Adele,
We don't really handle billing related issues in a public forum. I am sending you a list of suggestions to try through email, and you should expect to receive it shortly.
posted on April 25, 2009 10:40:23 AM new
Thanks! I've updated the credit card info. Now, one more question: Vendio is saying it may take 24-48 hours to make the changes. I have auctions ending Monday evening. If my account is "inactive" for 24-48 hours, does that mean no one can see or bid on my current auctions?
_____________________
"Here in America we are descended in blood and in spirit from revolutionists and rebels - men and women who ***dared to dissent*** from accepted doctrine. As their heirs, ***may we never confuse honest dissent with disloyal subversion."*** --Eisenhower
posted on April 25, 2009 12:06:14 PM new
Hello Adele,
Your buyers would continue to be able to view and bid on your current auctions (even if your Vendio account had been disabled -- although Vendio hosted images would not be visible in that case). Note that the account wasn't past-due long enough for us to actually deactivate any of your services. Also, I have cleared the past-due status for you until our system processes the charge.
posted on April 25, 2009 01:13:36 PM new
Hi: I just checked, and the Vendio-hosted images are showing in the auctions. Thanks so much for your help.
_____________________
"Here in America we are descended in blood and in spirit from revolutionists and rebels - men and women who ***dared to dissent*** from accepted doctrine. As their heirs, ***may we never confuse honest dissent with disloyal subversion."*** --Eisenhower
