posted on May 18, 2011 08:52:03 AM new
I just got what I guess is my first order through the new shopping cart. I'm sending a little feedback on how it looks in my Closed auctions. I hate it! It just shows an Order # and a shopping cart next to it. As far as I'm concerned, this is exactly the same as if they purchase each item and then get combined shipping, so why can't you show all the items in the panel? You could put a shopping cart next to each of the items to indicate they were in a shopping cart. But as it is now, I won't know what items these are unless I click into the order. Anyway, just wanted to give you some feedback.
When you are in Post Sale - it shows all of the items in the order as it always has. You don't have to click on anything to see the items.
If however your in just the plain closed section and not Post Sale, then it works like before and shows just the order number and the post sale keys off to the right. You can still see all of the items in that combined order without clicking on the keys to view the details or by going to the actual Post Sale page - just click the little arrow to the left of the Order number and it will expand to show all of the items.
posted on May 18, 2011 11:11:52 AM new
Thanks for giving me the tip about the little arrow, but I'm curious, why is that even necessary? Why can't it be listed in the format you see when you click on the arrow?
Since Post Sale management is done from the Post Sale page itself, the closed section is typically used more for relisting unsold items and collapsing all of the combined orders cleans up the page quite a bit, especially for sellers that have a lot of combined orders and items within each combined order.
I can't say specifically why as we've always displayed combined orders in the closed section this way with the data collapsed, Vs the Post Sale section where it displays all of the items in the order right away by default.
posted on May 18, 2011 12:05:43 PM new
Chris, I'm not sure why you say that this is the way it's always been displayed, as this is a NEW thing. As I stated previously this is my first experience with eBay's new "shopping cart" system which hasn't even completely been rolled out. In the past, the three items that were placed in the shopping cart would have just been listed seperately in my closed section. This section should be a LIST of items sold, so I do not understand why it would be a "cleaner" look to the page if all you see is a generic Order Number. Anyway, it's not a huge deal since I can open them up by clicking on the arrow. But as a very long customer of yours, I wanted to chime in on what I thought.
Sorry for any confusion, there has been a change in that when an order is combined in eBay it will then combine and show as a combined order here as well. My comments about how the combined orders are displayed in the closed Vs Post Sale section is only about how combined orders in general are displayed. If you had not seen a combined order displaying in the closed section before you would not have seen it display this way.
posted on May 20, 2011 01:00:25 PM new
Hello deur1,
No worries, nothing changed for yours, you can still see it. Just click the little arrow as mentioned above. I took a screenshot showing where that little arrow is and how it looks in your account when viewing your order:
posted on May 21, 2011 07:56:08 AM new
I have another question. My order of (4) items on 5/19/11 has moved location within the closed (or post-sale) panel. They are currently not in the correct date order. Why did it do this? Please send to tech. Also, is there any way that the "hits" on the item could be retained. I noticed they now say N/A
I apologize for the confusion. The reason for this is because the buyer went through checkout on the 20th. So while the listings ended on the 19th the order was created on the 20th (when the buyer went through the checkout process).
I checked some of your active listings, however they seem to be showing the hits currently. Could you please let us know one of the listing numbers where you are having this problem?
posted on May 21, 2011 03:00:37 PM new
Does that mean that technically the (4) items hadn't sold until they paid? I am still confused by the whole shopping cart thing. If they're not technically sold, then I am not sure why I would get a notification that the items had sold. And if they had technically sold, even though they weren't paid for yet, then why wouldn't the items stay in the right chronological order?
Regarding the hits, I was referring to the items in the shopping cart in the closed panel. They do not list the hits. They may still list them on the auction page, but I have no time to check that. I look at the closed panel.
The reason that the date the order is created is used, is because the sell date on multiple items is not always the same. There could be five different listings in the same order that all sold on a different date (and only one date can be used for the purpose of what order the orders are shown in).
I checked both the "All Closed" section in your account and the "Post Sale" section in your account. In the "All Closed" section the hits are showing in the "Hits" column, and in the "Post Sale" section the hits are showing in the "Bids/Hits" column. Please do let us know an example listing where you are seeing "N/A" so that we can take a look.
posted on May 21, 2011 06:17:28 PM new
The whole thing is so confusing. I'll just have to live with it until I understand. As far as the hits, you can see Order #87778118010 If you expand the shopping cart to see the items in the order, they have N/A where it should show the hits. Also, I see no hits listed in Post-Sale - only in the Closed panel. The only hits in the post-sale are really just how many sold or were listed. For example, the Magic School video Beehive video had 23 hits, which you can see in the closed panel. You will not find the number 23 in the post-sale panel.
I apologize for the confusion. That is correct that in the post-sale section for fixed price listings it will show you the number listed and the number sold. For auction listings it will show the number of bids as well as the number of hits. If you need to see the number of hits for a closed fixed price listing you would need to go to "Sales Manager" --> "Control Panel" --> "All Closed".
posted on May 22, 2011 12:20:06 PM new
Nathan, I think you need a day off. I wasn't asking about where I can find hits. I asked why there is a N/A in the hits column of the order of 4 items mentioned above. I would like items in the shopping cart to retain the hits, if possible. Thanks!
posted on May 24, 2011 12:13:11 PM new
This change is horrible for me.
I use closed for relisting items. I have done this for over 9 years.
You can no longer use search on the closed page and find items that have sold that are in a combined invoice. They DON'T show up!!
That is ridiculous.
If I have doubles of an item, get a return, or buy more items in the future that are past doubles, I can no longer search closed to relist them (if they were ever combined).
That makes no sense for Vendio to operate that way. These are closed items that should be SEARCHABLE.
Vendio needs to change closed back to how it used to work for the past nine years. Closed items should be just that, closed items, NOT a section for post sale / combined items.
If I am forced to have to learn a new system, I will be looking at other options as well. Please change it back.
posted on May 24, 2011 12:18:57 PM new
Hey, Aaron..
You can search for items that are combined. I thought that might happen too, but I checked when I first started this thread, and then I just rechecked. At least it works if you search by title. If you're searching some other way, I don't know about that. As far as re-listing, goes, the only irritant that I encountered, is that you have to click on the Order # of the combined set and click on re-list to get the whole list, even though you may only want one out of the order. But then you can just cancel the others.
posted on May 24, 2011 01:02:44 PM new
Pardon me, Aaron, you are correct. I didn't even realize, I don't search in Closed. I go to Post-Sale and search there. Post sale is basically the same as Closed. So try that and see if it works for you. Good luck!
Aaron - we are looking into available workarounds/options for you and will let you know if/when we come up with a better option.
Ideally we do want items that are sold and put into a combined order during checkout at eBay to then show this way in your Vendio account - but we understand that you weren't used to using the closed/post sale tools for this type of management before.
For now, as noted above, you can still run a search in the post sale section and it will find items even in combined orders. Note that you can also uncombine items in an order if you wish to do so. (though I think it would be easier to simply perform the search from the post sale page so you don't have to uncombine and then run the search.) It should be the same number of steps this way, just from a different page.
posted on May 25, 2011 06:36:29 AM new
"Ideally we do want items that are sold and put into a combined order during checkout at eBay to then show this way in your Vendio account - but we understand that you weren't used to using the closed/post sale tools for this type of management before."
If this combined item thing was in post sale before, why not just leave it in post sale (esp. since the search function does not work with it in closed)?
IMO combined items seems more like a post sale feature to me.
In 9 years we all lived without it in closed. I see a, if it aint broke dont fix it type of thing. Esp. when the fix is breaking other things, and the same thing already exists elsewhere in a more proper location.
The change that took place was to combine an order here when it was combined at eBay.
It isn't that you only saw this happen in post sale management before - as the two pages are the same as one another for the most part. If you see it combined in closed, it's combined in post sale. There is no way to show it one way in one location and another way in the other.
You may have never seen a combined order in your Vendio sales manager (closed or post sale) because you had never used Vendio for processing any of the post sale process.
posted on May 25, 2011 09:37:36 AM new
Yes I never used post sale before. As stated before I relisted through closed. Vendio has now broke this with their changes.
Your changes clearly do not work as stated above (closed search no longer works correctly). Please change your system back to how it worked before.
I don't need to see combined item changes on eBay, being duplicated on Vendio. I got along 9+ years without it.
I did not use Vendio / third party provider for invoices, which eBay has now taken away. Now after this fact you are trying to move this over.
This is what I have seen so far (from two groups of combined items).
I have one group that has gone through the whole combined process = combined on Vendio and a broken search functionality on closed.
A second combined group that is waiting to be paid, from that group I have seen this below:
When a buyer buys multiple items they are not yet combined on Vendio = no broken search function.
When a buyer requests a combined invoice they are not yet combined on Vendio = no broken search function.
When I the seller send a combined invoice they are not yet combined on Vendio = no broken search function.
So from what I can see from my only two examples, is that when a buyer pays for combined items, that is when Vendio combines them = a broken search function.
Thank you for your feedback on the changes. As mentioned above you can still perform a search that includes items in combined orders from the Post Sale page while we evaluate possible ways to address your specific needs.
