posted on November 3, 2012 07:51:17 AM new
For most of my items I attach both a small scan and a large scan to my listings. The small scan is the 1st image attached and the large image is the 2nd image attached. The 2nd image is then designated as the eBay Gallery image. This has worked without a problem until yesterday when after re-listing some items I noticed the preview image on eBay is no longer the image I designate to be the e-Bay Gallery image. It appears that the 1st (small) scan I attach to my listing is now being used as the Gallery image rather than the 2nd (large) image I designate as such.
Can you tell me if this is either an eBay or Vendio mapping issue and if it can be fixed.
Thanks!
Thank you for the additional information. I have asked our engineers to take a look, and we will let you know as soon as we hear back from them on this.
We did locate a cause for this issue and are in the process of preparing a fix for it as we speak. Once done with the QA process we'll release this to the site and update this thread with that information.
I wanted to let you know that we have heard back from our engineers and this problem should now be corrected for your new listings. However, please let us know should you continue to have trouble with this.
