posted on April 22, 2014 05:06:19 PM new
Well..... I have 2 accounts, spend a few thousand dollars a year and have been with Vendio for something like 15 years but today after calling customer service with 2 issues, hung up on twice and then finally told on one issue he would call me back in a few minutes.... I waited 2 hours called again and then the guy acted like I was crazy when I asked him if he planned on EVER calling me back.... at that time back was told that pro has many unstable issues and I should probably go elsewhere if I didn't want to deal with them.
My other issue is that being a long time customer you would think I would have better pricing then joe schmo that just signed up last week but I am actually paying 2-3 times more, SO..... after giving me the runaround for a custom price for 2 accounts he then told me would get back to me in an hour or 2....when I called back because of the other issue 3 1/2 hours later and inquired he now told me he needed 3 or 4 days?????
Right now my 1 username isn't working, been told it might not work right.... and I pay 3 times more for it. I do not like the new online version, might as well just post directly to ebay for free
Our apologies for the delay and issues you had with getting support for your Sales Manager Pro offline software.
When you refer to the 'new online version' your speaking of just the normal Sales Manager on the website correct? This isn't new really, it's just the version that everyone that isn't on the old offline Pro software uses for your platform. There's two versions of it, one for sellers listing primarily unique items that don't need inventory control, and the Inventory Edition (where most sellers on your platform list from.)
Id be happy to help you with the Sales Manger Pro problems your running into, just forward me all of the details so I can start troubleshooting further with you.
With pro it's important to know the operating system your running it on and if you have Microsoft Office installed on that same computer or not, if the issue has anything to do with the program closing out (seemingly) on it's own.
If it's just a sync error and you haven't ran into that issue before on this same computer, we should be able to easily sort that out once I know what the 'details' button says during a failed sync attempt.
