posted on April 7, 2016 11:53:27 AM
When I change to 30 day returns, I was going to do a bulk change on eBay. When things are re-listed after that, will those listings revert back to 14 days?
Please note if you make the changes through eBay directly then once you relist through vendio it would be with the old setting itself.You would need to change the return policy for the items through Vendio before listing to eBay in order for the changes to stick for future listings.
Please let us know if you need any further assistance in this regard or if you have any questions.
posted on April 8, 2016 01:09:42 PM
I didn't do anything through eBay yet, but did change the setting through Vendio and changed the default to 30 days. After doing that, I launched a group of re-lists but they still show the 14 days. Does this mean I will have to go in and adjust every single listing when I am re-listing, or am I missing something?
Thank you for contacting Vendio Support.Do you mean that you changed the default setting in Vendio and relisted the listings through Vendio? If not, please let us know. If so, the change to the default setting will only change for future new listings,unfortunately. For your existing listings you would need to edit them individually in Vendio prior to relisting them.
posted on April 9, 2016 10:00:32 AM
So there's no way around doing 3300 listings individually? Why isn't there a way to do a bulk change? PS: I checked the email notifications and haven't gotten any, just to let you know. Thanks!
Thank you for contacting Vendio Support.We have filed a high priority support ticket with our engineers requesting them to check whether they can Change the Return policy for all your items in bulk.The support ticket number for future reference to this issue is VEND-110.We will get back to you as soon as we have an update on the same.
