wgonzales
|
posted on August 4, 2016 08:00:19 AM new
I was checking the cost of shipping something to Canada with the Vendio Shipping Calculator in the Vendio template on one of my auctions and discovered that both of my offered options (Priority Mail and Express Mail) show up as "N/A". On further investigation, I find this is how it shows for Canada on every item that I checked.
When checking shipping to other countries, it also shows "N/A" for Express Mail for all items to other countries.
Please advise.
Thanks,
Susan
|
chetanCS
|
posted on August 8, 2016 12:36:52 PM new
Hello,
Thank you for writing in.Could you please provide us with an item example in order for us to further investigate.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful eCommerce
|
wgonzales
|
posted on August 9, 2016 09:02:53 AM new
Here is a number for one of my items: 301598405809. But from my investigation, it appears that just about any of my items will
show the same international shipping calculation problem.
|
chetanCS
|
posted on August 9, 2016 11:19:22 AM new
Hello,
Thank you for writing in.Please note we have filed a support ticket with our engineers regarding the issue reported titled "International Shipping calculator not functioning correctly".The support ticket number for any future reference to this issue is VEND-140.We will keep you posted once we receive an update on the same.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful eCommerce
|
wgonzales
|
posted on August 22, 2016 03:15:57 PM new
Any updates on getting this fixed?
|
chetanCS
|
posted on August 22, 2016 04:08:23 PM new
Hello,
Thank you for contacting Vendio support. Unfortunately,there are no updates available yet.However, we are checking with the engineers and will let you know as soon as more information is available.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful ecommerce
|
wgonzales
|
posted on August 25, 2016 01:02:55 PM new
NOt yet?
|
chetanCS
|
posted on August 25, 2016 01:45:28 PM new
Hello,
Thank you for contacting Vendio support and we apologize for the inconvenience caused. Please note the issue is still being worked upon and we are working towards resolving the issue on priority.will keep you posted once we receive an update on the same.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful ecommerce
|
chetanCS
|
posted on August 30, 2016 02:32:02 PM new
Hello,
Thank you for contacting Vendio support and we apologize for the inconvenience caused. Please note the issue reported has been resolved.
Please let us know if you have any questions.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful ecommerce
|
wgonzales
|
posted on September 19, 2016 11:12:39 AM new
Actually this problem has only partially been taken care of.
While the USPS Priority International Shipping to Canada does now appear, the USPS Express Mail Intl still appears as N/A to all countries.
Can this be fixed?
Could it maybe have anything to do with the Vendio calculator still reading USPS Express Mail International instead the USPS current name of USPS Priority Mail Express International?
|
NathanCS
|
posted on September 19, 2016 03:01:27 PM new
Hello,
Thank you for letting us know - and sorry for the trouble! We have asked our engineers to take a look and will let you know as soon as we hear back from them. Thank you for your patience!
Best Regards,
Nate W.
|
wgonzales
|
posted on September 28, 2016 04:54:40 PM new
There is a new issue in addition to the Express Mail calculations.
When checking shipping calculator for the United Kingdom no shipping amount comes up. Instead it shows a red warning that says, in part "ERROR: Unable to calculate international postage. No services available. Invalid Country Name"
Why would this be an Invalid Country name????
|
chetanCS
|
posted on September 29, 2016 02:31:25 PM new
Hello,
Thank you for writing in. We have filed a support request with our engineers regarding the issue reported.The support ticket for any future reference to this issue is VEND-161. We will keep you posted once we receive a response. Please let us know if you have any questions.
Best regards,
Chetan
Vendio Customer Support
Simply Powerful ecommerce
|
