richierich
|
posted on August 28, 2001 09:44:02 PM new
Ok, this is what I was doing.
I was in Post Sale, Unsold items, getting things ready for September (FREE listing and all you know). I was on page 2 or 3 of my unsold items, clicked the items I planned to schedule for a September launch date. I clicked them and got a message that said something about they have already been relisted and could not be relisted.
Next think I know is I get 48 emails from ebay. They all listed!
Now, I have emailed ebay about deleting the auctions and getting a refund from them for listing fees.
How do I get a refund from AW for these 48 auctions?
I can supply you a list if you'd like.
PLEASE HELP!
* * * * * * * * * * * * * * * * * Auctions are all about 2 people wanting 1 item. The trick is having it listed when the 2 bidders are looking.
|
richierich
|
posted on August 28, 2001 09:45:58 PM new
I forgot to turn the email on!
* * * * * * * * * * * * * * * * * Auctions are all about 2 people wanting 1 item. The trick is having it listed when the 2 bidders are looking.
|
SonyaCS
|
posted on August 29, 2001 08:47:40 AM new
Hi RichieRich,
You may request a refund through our refund request form, available at this URL:
https://secure.auctionwatch.com/my/acct/request_refund.html
The URL can be found on our site by clicking the "Got questions about this statement?" link on your statement. We will be handling refunds on a case-by-case basis, so you will need to be as clear and concise in detailing the problem as possible.
Let me know if you have any other questions.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
|
richierich
|
posted on August 29, 2001 08:58:17 AM new
Sonya,
PLEASE tell me that I am not expected to full that form out 48 times!
|
richierich
|
posted on August 29, 2001 09:00:15 AM new
The items have not even posted to my statement yet.
How long does that take?
|
SonyaCS
|
posted on August 29, 2001 09:03:56 AM new
Hi RichieRich,
Unfortunately, since you have to enter in a reference ID number and each listing has a seperate one, you will need to fill it out 48 times. Your statement should update within 24 hours so just keep checking back for the latest information.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
|
richierich
|
posted on August 29, 2001 09:12:43 AM new
ABSOLUTELY NO WAY!
48 times, can't I just email someone the info and have this corrected.
Besides I am not so worried aabout the $2.40 you guy will chage me and my time is worth more then that as I am as to why this happened. Are you even checking into that?!
The message I received said they would not relist and low and behold they did. Some even listed twice!
Ebay has already taken care of they piece. Why can't AW? Are you banking on the fact that users will not take an hour of time to get back 2 bucks? This is not right! Your system errored last night and now I am paying for it.
Please have someone in accounting call or email me. Yes, I would like my $2.40 refund but there is no way I will spend another hour on this AW created problem to get it.
If you'd like my phone number email me.
I do expect to hear via phone or email from someone within the next 4 hours.
|
SonyaCS
|
posted on August 29, 2001 09:28:20 AM new
Hi RichieRich,
I have forwarded this on to a billing specialist, and we are waiting for the items to appear in your statement.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
|
richierich
|
posted on August 29, 2001 10:06:45 AM new
Thank You!
|
richierich
|
posted on August 30, 2001 12:11:29 PM new
Well, I still had not heard for billing.
And NOT one item has posted to my statement since 8/23, so what happened to....."Your statement should update within 24 hours so just keep checking back for the latest information.".
|
SonyaCS
|
posted on August 30, 2001 12:33:12 PM new
Hi RichieRich,
I apologize for the delay. Your statement should be updated with these charges within the next couple days.
Thank you for your patience.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
|
richierich
|
posted on August 30, 2001 12:36:39 PM new
"Couple of days"
What happened to 24 hours?
|
richierich
|
posted on September 1, 2001 08:26:12 PM new
Finally, they are posted.
Now how can I email or speak to someone in billing?
I requested a call or email from them in this thread back on the 29th. Still not a word.
I am waiting. I'd like this matter corrected before being charged for it.
Thanks,
|
SonyaCS
|
posted on September 2, 2001 08:46:30 AM new
Hi RichieRich,
If you have any questions you can email [email protected]. The charges that have been made cannot be reversed without filling out the refund request form.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
|
richierich
|
posted on September 7, 2001 12:38:23 AM new
I am still waiting to hear from someone regarding this matter!
|
ilist4u
|
posted on September 7, 2001 04:45:46 AM new
Sonya,
Do you realize users like me are sitting here reading this thread and just shaking their head in disbelief?? To get no cooperation from AW for a SPECIAL problem just really amazes me. It is a slap in the face for AW to force this customer to fill out the refund request form 48 times, that is ABSURD!!. And statements such as yours below only makes you wonder what in the world is going on at AW.
"Your statement should update within 24 hours so just keep checking back for the latest information." And then..."Your statement should be updated with these charges within the next couple days."
The next customer to say Goodbye,
Billy
iList4U
|
richierich
|
posted on September 7, 2001 03:17:27 PM new
For those of you AW members that might be reading this
I sent AW an email last night. I did hear from billing this morning. This is what the email said - "We apologize for not getting back to you in a more timely manner. Our
system is built to issue refunds one at a time based on reference IDs.
Currently there is no way to enter a refund request for a large batch of
ref IDs at one time. We realize that this is an inconvenience.
I am going to take this matter up with my manager to see if there is
something we can do for you in this instance. I will contact you later
today after our conversation."
I have heard nothing more. All this over $2.40. I am beginning to wonder. This is the first credit I have ever requested, so it is not like I make a habit of it. I am on the power plan and have been since AW started charging. I like AW but come on...all this time for $2.40!
|
bubbles2000
|
posted on September 10, 2001 11:58:00 AM new
I was just curious and read your thread.
Their response is pokey "will check with my manager to see if there is something we can do"!
They can easily send you a check and should include a bonus for your troubles they caused.
|
