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 SonyaCS
 
posted on September 6, 2001 01:10:13 PM new
We are aware of the problem concerning slow site access. Engineering is aware and currently working on fixing the problem. We sincerely apologize for the inconvenience that this has caused you, and would like to thank you for your patience.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 schnutzy
 
posted on September 6, 2001 03:14:58 PM new
The problem has been fixed, and I appreciate that. I'm very pleased with AW overall, and I think AW takes a lot more heat in these messages than is deserved. Having said that, I have only one complaint. When problems like these occur, AW typically responds with an apology for the "inconvenience" caused to sellers. Please understand that your use of that term trivializes something very important. A parking ticket is inconvenient, or running out of postage stamps, etc. But some of us have been struggling to break away from dead-end jobs by forging a living on the net, and problems such as those which occurred today pose much more than an "inconvenience." Thanks for listening, and thanks for all the good things AW has provided.

 
 
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