posted on October 12, 2001 03:13:01 AM
Hi,
I've asked for this a few times before and was told they'd "look into it" but never have. There is text following the link in my WBN that gives some info to customers like my address, shipping amount etc., but is not complete and there is no way for them to click on any selections OR fill out their info for me ! Many customer's think THAT'S all the info they need and don't ever click the link! This is what it looks like:==========================================================
For faster processing of your order please visit the web site below.
If the link below does not appear to be clickable, please copy and
paste the entire url into the address box of your browser window.
http://awwbn.com/wbn.x/01000100000000001472684125xx/6ec88dd22
OK, now here's the part I want DELETED!!!Remember - the following is NOT info they get AFTER clicking on the link - it is actual text right after the link is offered -on the same page! Here it is:
==========================================================
SHIPPING OPTION
==========================================================
You have the following shipping options
1) $6.5 - USPS Priority
SALES TAX
==========================================================
California Residents: Please enter "8.00" in the boxes below and your sales tax will automatically calculated for you and stated in the "Totals" box at the end of this form.
PAYMENT OPTIONS
==========================================================
1) c2it(sm) by Citibank (or AOL QuickCash)
2) PayPal - submit payment to [email protected]
3) Billpoint
4) Direct Offline Credit Card Payment - Visa/Master
Buyer: For added security, please e-mail to [email protected] the following: Your name & item #, and the 1st 8 #'s, then in a 2nd e-mail, send the 2nd 8 #'s & exp. date. Receipt will be sent with item.
5) Money Order
6) Personal Check - Please send payment to address below:
7) BidPay or FastPay
Thank You and Best Wishes!
It is obviously extraneous and very confusing to my customers. It only appears to customers who's email provider doesn't allow the Express version and they have to click on the link to get to the actual form rather than the form being right there in the email.
And please don't tell me to switch back to the original WBN's, as they never worked well and somehow were less successful at being done right or at all.
posted on October 12, 2001 10:14:31 AM
Hi Biffette,
Thank you for your suggestion, we appreciate it. I will make sure that your feedback is passed along to our Product Development department for evaluation.
