sportstradein
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posted on October 15, 2001 11:53:51 AM new
We are trying to launch auctions and keep getting an error message in the pending section. When you click on details it says that the data base failed and to contact customer support. Please help!!! We need to list auctions.
Thank you,
Sportstradein
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rogerssystems
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posted on October 15, 2001 12:03:33 PM new
We're getting the same message:
Database Failed.
Database Error 1422 occurred. Call Customer Support.
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knifethrwr
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posted on October 15, 2001 12:05:38 PM new
Us too.... We have hundreds of auctions expriring.... PLEASE RESPOND.... Error 1422 it says.....
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SonyaCS
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posted on October 15, 2001 12:11:10 PM new
Hello,
Engineering has been notified and is looking into the problem right now. I will keep you updated in this thread.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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bigdadu
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posted on October 15, 2001 12:35:57 PM new
Folks I just launched 6 auctions and got the same error, but my error code is 1000, but when I checked in on Ebay, the auctions are there and running! So it must just be on the Auctionwatch site. Maybe this will help.... Bigdadu
[ edited by bigdadu on Oct 15, 2001 12:37 PM ]
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xobeaches
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posted on October 15, 2001 01:56:47 PM new
I also have auctions in pending that have the error message, 1422. But they did launch and are on my ebay page...so now how will I be able to move them to closed auctions after 5 days or more to the point..how is aw going to move them to closed?
Thanks in advance!
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BrianAW
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posted on October 15, 2001 02:09:32 PM new
Hi All,
We are still working on this problem. Has anyone tried to track the auctions that have launched correctly? Try to delete the pending auction that has failed and then use the Track Feature to bring it into your Active Listing. Meanwhile, we will continue to research this problem.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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knifethrwr
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posted on October 15, 2001 02:14:35 PM new
We just realized that ALL of the error 1422 auctions that we tried to relist earlier today HAVE BEEN LISTING ONTO EBAY EVEN THOUGH AUCTIONWATCHPRO HAS NOT ADDED THEM ON TO OUR ACTIVE AUCTIONS LIST!!! That means we had some aucitons relist 5 times in error as AW gave us error messages saying UNABLE TO LAUNCH while also NOT showing them on our active auction tally....at the same time, they WERE being launched preoperly on eBay without ANY indication of that to us by AW.... Thus we just canceled out 41 duplicate auctions on ebay totalling $141 in ebay fees..... please confirm how we get a refund for that (never mind our 2 wasted hours getting handle and canceling all the duplicates!!!
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BrianAW
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posted on October 15, 2001 02:52:24 PM new
Hi All,
Please be advised that the database error message you are getting is what we receive from eBay, not something we are generating. AuctionWatch is merely relaying the message from eBay.
We are still monitoring this and working with eBay to get this resolved.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
[ edited by BrianAW on Oct 15, 2001 02:53 PM ]
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cknol1
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posted on October 15, 2001 03:27:37 PM new
WE ARE HAVING SIMILAR PROBLEMS. WE KEEP GETTING AUCTIONS REFUSED BECAUSE IT SAYS WE HAVE ENTERED AN INCORRECT RESERVE PRICE. THESE AUCTIONS ARE ALL "NO RESERVE" AUCTIONS!!
I HAVE POSTED AUCTIONS TO YAHOO AND AMAZON AND KEEP GETTING THEM RETURNED FOR THE ABOVE REASON!!
[ edited by cknol1 on Oct 15, 2001 03:56 PM ]
WE HAVEN'T HAD AN AUCTION LAUNCH SUCCESSFULLY ALL DAY SO WE CAN'T TRY TO TRACE ONE!!
[ edited by cknol1 on Oct 15, 2001 05:12 PM ]
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bigdadu
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posted on October 15, 2001 04:19:36 PM new
Hi folks, just wanted to let ya'll know I tried what Brian suggested, deleteing the pending auctions, then tracking them, and it worked. They all now show up in my active list.................bigdadu
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